Gigabyte RMA screwed me over?

AsRock · Apr 15, 2016

RCoon said:
It took me four months to get a card returned from Gigabyte after sending it off. They did apologise by sending back a model higher though. Their communication skills are abysmal because their case officers are all Asian and barely speak a lick of English.

i be wanted a extended warranty to boot lol.

newconroer · Apr 15, 2016

newtekie1 said:
http://www.techpowerup.com/forums/threads/why-ill-never-buy-anything-gigabyte-again.218963/

Welcome to the club. Gigabyte's service is easily the worst I've ever dealt with.

I do admit, their web portal service is frustrating. It's one of those pages that you can't tell if it really is terribly written or they're purposely trying to aggravate you into deciding it isn't worth your time.

newtekie1 · Apr 15, 2016

newconroer said:
I do admit, their web portal service is frustrating. It's one of those pages that you can't tell if it really is terribly written or they're purposely trying to aggravate you into deciding it isn't worth your time.

Oh, and then there is the fact that they have 2 different support portals, depending on how you go through and find them. There is this one and then there is this one. They both do the same thing, but are completely different systems. Your user account on one will not work on the other, and if you RMA a product through one, it won't show up on the other. Why even have 2 completely different systems? It's so stupid.

karolpl2004 · Apr 15, 2016

Stupid company. I will never buy their crap again. I cant believe they are so full of sh...

karolpl2004 · May 14, 2016

I wanted to update on my issue. After about 3 weeks of calling and asking for manager, i never got an answer. The final time i called was few days ago. I asked the status on my rma and when i should be expecting my replacement card. The guy goes "uhhh, you are getting your card back because its unfixable damaged during shipping, bla bla". Then i said "no you dont understand, i spoke with the manager a few days ago and he agreed that the damage couldnt have happened in shipping and he said that you will send me a new card". Few seconds of silence and i say let me talk to the manager. The guy goes "do you know which manager offered you a replacement card?" He started naming some managers, and i just picked one randomly lol. He said he will forward my info and that the manager will call me. That evening i received this email:
Dear Customer,

We have finished the complete diagnosis of RMA#

USA-1640291

and unfortunately your item

GV-R928XOC-3GD

was not repairable. For this particular model, we are out of stock right now.

Therefore, we cannot make a replacement for you at this moment. Please check the following link at

http://www.gigabyte.us/products/product-page.aspx?pid=5462#ov

and see if this model

GV-R938G1 GAMING-4GD

is acceptable for you.

Please reply to this email to confirm replacement.

Thank you and sorry about the inconvenience.

So all in all i can say i got very lucky this time.

jaggerwild · May 14, 2016

Cool, so they offered a upgrade? Warms me heart to hear a consumer win one!

newtekie1 · May 14, 2016

karolpl2004 said:
So all in all i can say i got very lucky this time.

I wouldn't call it lucky, they offered you a downgrade.

Your original 280X performed better than the 380 they are offering you. I'd ask for at least a 380X, the GV-R938XG1 GAMING-4GD, since that card is closest in performance to the one you sent them. You should be getting at least the same performance you had before, if not a little better.

D007 · May 14, 2016

This is why I buy from EVGA now.. I tried Visiontek and Gigabyte and got bad customer service from both.. But if they offered you an upgrade.. Credit due..

karolpl2004 · May 15, 2016

Downgrade or not, im just happy I got a replacement. Better that then a brick...

jaggerwild · May 15, 2016

Never take the first offer, if it was a down grade but it works...

ThE_MaD_ShOt · May 16, 2016

Umm wasn't your card a 270x? If so that's an upgrade.

dorsetknob · May 16, 2016

"" Recently had issues with my r9 270X.""
Said the 1st post

so they have offered you an upgrade

newtekie1 · May 16, 2016

ThE_MaD_ShOt said:
Umm wasn't your card a 270x? If so that's an upgrade.

dorsetknob said:
"" Recently had issues with my r9 270X.""
Said the 1st post

so they have offered you an upgrade

It was a 280X. The model number both times he's posted it was GV-R928XOC-3GD, that is a 280X. I'd guess the 270X was a typo.

Kanan · May 16, 2016

Nice man, glad you got a replacement + upgrade. See, never give up!

@dorsetknob

"We received your

GV-R928XOC-3GD"

He misspelled 280X. But whatever, it's not a downgrade, it's a small upgrade because GCN 1.2 has Freesync, more ACE units and +1 GB Ram (also higher tesselation perf for what it's worth). It's always better to have newer cards for driver support btw.

http://www.pcgameshardware.de/Doom-2016-Spiel-56369/Specials/Benchmark-Test-1195242/

(GCN 1.2 way better than 1.0 and 1.1)

MrGenius · May 16, 2016

Kanan said:
Nice man, glad you got a replacement + upgrade.

He misspelled 280X. But whatever, it's not a downgrade, it's a small upgrade because GCN 1.2 has Freesync, more ACE units and +1 GB Ram (also higher tesselation perf for what it's worth). It's always better to have newer cards for driver support btw.

http://www.pcgameshardware.de/Doom-2016-Spiel-56369/Specials/Benchmark-Test-1195242/

(GCN 1.2 way better than 1.0 and 1.1)

It's NOT an upgrade!!! You don't know what you're talking about. I would NEVER trade my 280X for a 380.
http://www.game-debate.com/gpu/inde...ion-vs-radeon-r9-280x-gigabyte-3gb-oc-edition

I don't know where you got that link from. But we speak English here so it's irrelevant. I couldn't even make it far enough in to find some supposed evidence to support your invalid claim.

Bring your 380 to one of my benchmark threads and beat my 280X. Come on. I dare ya!!!

karolpl2004 · May 16, 2016

I already picked up an msi 970 gtx before which beats both of these cards. This one is going on ebay or cl

Kanan · May 16, 2016

MrGenius said:
It's NOT an upgrade!!! You don't know what you're talking about. I would NEVER trade my 280X for a 380.
http://www.game-debate.com/gpu/inde...ion-vs-radeon-r9-280x-gigabyte-3gb-oc-edition

I don't know where you got that link from. But we speak English here so it's irrelevant. I couldn't even make it far enough in to find some supposed evidence to support your invalid claim.

Bring your 380 to one of my benchmark threads and beat my 280X. Come on. I dare ya!!!

1: calm down man. 2: it's a upgrade because of the fact's I mentioned, at least it would be a sidegrade, never less than that, forget it. 3: the language is not important, just scroll down to the graphs, they are understandable for anyone. 4: this thread is not about "380 vs 280X" so .. again, calm down.

bubbleawsome · May 16, 2016

I've RMA'd my gigabyte 280x 3 times now and never gotten a fully working card. Mine can not change from default settings (over or underclock) and also crashes under compute loads. It also randomly BSOD's about once a month. Never buying gigabyte again sadly, as I like their coolers.

karolpl2004 · May 16, 2016

Yeah its unfortunate that gigabyte went to crap nowadays. I remember them being on of the best companies before.

eidairaman1 · May 19, 2016

bubbleawsome said:
I've RMA'd my gigabyte 280x 3 times now and never gotten a fully working card. Mine can not change from default settings (over or underclock) and also crashes under compute loads. It also randomly BSOD's about once a month. Never buying gigabyte again sadly, as I like their coolers.

try XFX or Sapphire

atlvianj06 · May 28, 2016

I have the same issue as the OP. Gigabyte received 4 of my cards @4 weeks ago, they say (2) were damaged in transit and sent me an email and photos, just like the OP with a VERY slightly damaged corner on the back end of the PCB boards like the OP. but my damage was much much less than the OP, but the OP sent 1 card in 1 box with thick foam packing, mine was not over packed like that, but it was padded and protected. Gigabyte said for me to collect the insurance from USPS like the OP was told. I argued about 4 or 5 times with customer no-service and got it as far up the chain as I could to someone named "Gary Tam" who was the "operations manager" supposedly. I left 5 voicemail's for him from 5/11/16 to 5/18/16 and he never called me back. Instead I received the 1st set of 2 cards that were repaired and about a week later the other 2 "damaged" cards and the original box. The key is the box. There is no way from the HEAVY damage on the box that 2 only of my cards were damaged, yet exactly in the same slight way to the corner of the PCB board (one left and one on right side) similar to the OP whose GPU was over packed and padded by all accounts and was significantly damaged. The odds of 2 of my cards sustaining damage based on the box they sent me back AND the OP with major damage but no apparent box damage is astronomical.

ALSO I have photos BEFORE they were shipped to prove they were not damaged by me.

I am contacting sources to see if I can get this made public. If you have any damage to any Gigabyte warranty products that you think is suspect, please PM me so I can include.

Thanks

karolpl2004 · Jun 1, 2016

I think Gigabyte warranty is fraud. This second testimonial of dented edges of the cards just shows that the company is purposely damaging cards to void our warranties and deny them. Stay away from this company!

Schmuckley · Jun 1, 2016

hmm
I'm hesitant to rma anything these days..except for new chips that die..I'll RMA those.
I'm not trusting anything post Ivy-Bridge to have any kind of longevity whatsoever.
Never had a Gigabyte GPU..

karolpl2004 · Jun 1, 2016

rma anything and everything thats defective. worst case scenario they will turn you down. but in this case, its just too fishy what gigabyte is doing...

truth teller · Jun 1, 2016

karolpl2004 said:
I think Gigabyte warranty is fraud. This second testimonial of dented edges of the cards just shows that the company is purposely damaging cards to void our warranties and deny them. Stay away from this company!

im starting to think that too. or the alternative, the guy handling the cards lightly dent the pcb edge and the shipping box, void the warranty on the rma system, pocket the cards and sell them on fleabay.
is companies rma going to shit becoming trend now? there are an increasing number of threads like this...
oh well, another name to put on the "do not buy from" list

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Gigabyte RMA screwed me over?

AsRock

TPU addict

newconroer

newtekie1

Semi-Retired Folder

karolpl2004

karolpl2004

jaggerwild

newtekie1

Semi-Retired Folder

D007

karolpl2004

jaggerwild

ThE_MaD_ShOt

dorsetknob

"YOUR RMA REQUEST IS CON-REFUSED"

newtekie1

Semi-Retired Folder

Kanan

Tech Enthusiast & Gamer

MrGenius

karolpl2004

Kanan

Tech Enthusiast & Gamer

bubbleawsome

karolpl2004

eidairaman1

The Exiled Airman

atlvianj06

New Member

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karolpl2004

Schmuckley

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