PC Restarting as soon as GPU is slightly taxed (Kernel Power event 41)

Mussels · Jun 5, 2016

i'm going to assume PSU as well, how many 12V rails does it have? it might be possible to adjust the load and bypass the problem powering the PSU from different connectors

lorbster · Jun 5, 2016

Mussels said:
i'm going to assume PSU as well, how many 12V rails does it have? it might be possible to adjust the load and bypass the problem powering the PSU from different connectors

I don't think I know enough to do that. In other news fooling around with Aero is enough to cause a restart. It's not even a load thing it's basically using certain functions of the graphics card or that's what it appears to be

redeye · Jun 5, 2016

Toothless said:
Your issue was processor based, not GPU based. Big difference.

yet the new MB is using the same CPU, without problems...

Mussels · Jun 5, 2016

lorbster said:
I don't think I know enough to do that. In other news fooling around with Aero is enough to cause a restart. It's not even a load thing it's basically using certain functions of the graphics card or that's what it appears to be

take a picture of the PSU label, and of the plugs going to the GPU

redeye · Jun 5, 2016

lorbster said:
I don't think I know enough to do that. In other news fooling around with Aero is enough to cause a restart. It's not even a load thing it's basically using certain functions of the graphics card or that's what it appears to be

What GPU were you using before the gtx980ti?.
Have you tried using the Intel graphics? So you can rule out the GTX980ti.

IMO...

you have a 700 dollar GPU, yet you have a 40£ PSU... (Price from amazon UK)
Sorry, it is a cheap PSU...
Yet you have the second most powerful GPU (before the gtx10xx series) .
Why use a cheap PSU?...

So If it is the GPU, take it out... And use the OBG, and run firestrike (go get a coffee, LOL). If that works, stick the GPU in. If problem still exists, it is not exactly the GPU. it probably is the PSU.

As was suggested earlier,
get a better PSU.
(A rough comparison is that platinum psu's are the "equivalent" of a gtx 980ti )

redeye · Jun 5, 2016

Mussels said:
take a picture of the PSU label, and of the plugs going to the GPU

Good idea... and the inside of the case.
BTW,' techpowerup forums make it really easy to post pictures... (No need for a "picture" site) just upload the picture using the "upload a file" button.

try removing the PSU completely, and then reinstall the same PSU?

silentbogo · Jun 5, 2016

PSU manufacturer does not even have a website, and there are no reviews. If anything, there are few unpacking videos on youtube in which almost all owners noted in comments that they had problems and replaced their PSUs within few months.
I suggest look around for a well-known brand PSU regardless of whether this EvoLabs is currently at fault, cause it seems like that 80+ label smells a bit funny and if so - it might also lie about 650W rating... :shadedshu:

Plus any new psu that does not have a 4+4 pin ATX connector is usually a generic no-name junk (even my shitty Zalman ZM500-LE has 4+4).

lorbster · Jun 5, 2016

redeye said:
What GPU were you using before the gtx980ti?.
Have you tried using the Intel graphics? So you can rule out the GTX980ti.

IMO...

you have a 700 dollar GPU, yet you have a 40£ PSU... (Price from amazon UK)
Sorry, it is a cheap PSU...
Yet you have the second most powerful GPU (before the gtx10xx series) .
Why use a cheap PSU?...

So If it is the GPU, take it out... And use the OBG, and run firestrike (go get a coffee, LOL). If that works, stick the GPU in. If problem still exists, it is not exactly the GPU. it probably is the PSU.

As was suggested earlier,
get a better PSU.
(A rough comparison is that platinum psu's are the "equivalent" of a gtx 980ti )

I forgot to get a photo of all the wires going in and out. I guess I can go back and do that in a moment. In the mean time I'll answer your question:
When I first got the machine I only had so much money available to spend on it. I also had only so much knowledge so I walked into my local computer shop and had a chat with them and they put some specs together for me. Basically that's it. I had a bit of cash available just before Christmas so I treated myself to the best GPU I could afford. Anyway, that aside

Here's the label. I am pretty sure it's the PSU too at this point. I tried a clean install of an older driver and that didn't work. If it was the drivers that would have sorted me out. I haven't tried the integrated graphics yet. To go about that I would just directly connect the monitor to the hdmi port sticking out of where the processor is? I will do that in a minute. I am going to order a PSU in any case just because this many people can't be wrong.

Mussels · Jun 5, 2016

if those specs are honest, a 44A 12V line is actually quite good.

problem is that its an unknown brand and they could just be lying.
Being single rail (only one 12V) you dont have to worry about wiring being wrong.

At this stage i highly recommend taking the GPU out of the system and running only the onboard for a while, and checking if somethings wrong with the GPU - a seized fan, loose cooler, etc.

redeye · Jun 5, 2016

lorbster said:
I forgot to get a photo of all the wires going in and out. I guess I can go back and do that in a moment. In the mean time I'll answer your question:
When I first got the machine I only had so much money available to spend on it. I also had only so much knowledge so I walked into my local computer shop and had a chat with them and they put some specs together for me. Basically that's it. I had a bit of cash available just before Christmas so I treated myself to the best GPU I could afford. Anyway, that aside

Here's the label. I am pretty sure it's the PSU too at this point. I tried a clean install of an older driver and that didn't work. If it was the drivers that would have sorted me out. I haven't tried the integrated graphics yet. To go about that I would just directly connect the monitor to the hdmi port sticking out of where the processor is? I will do that in a minute. I am going to order a PSU in any case just because this many people can't be wrong.

Wow that PSU does a max of 528 watts on the 12v rails!...(for a 650watt psu) Every other psu that i have owned tends to have all of the power on the 12... For example my 750 evga p2 has 62.4 amps on the 12v line (748.8) ...

BTW, good idea to remove the gtx980ti, before using the OBG. (not that it is necessary, but that sometimes the BIOS defaults the graphics to the graphics card. so just switching the monitor to the OBG, might not look like the OBG wotks.

purplekaycee · Jun 5, 2016

Lol ,another Nigerian
Its probably a PSU problem coz I had this same problem awhile ago.

EdInk · Jun 5, 2016

purplekaycee said:
Lol ,another Nigerian
.

Look who's talking...you'll never guess who this is.

lorbster · Jun 5, 2016

purplekaycee said:
Lol ,another Nigerian
Its probably a PSU problem coz I had this same problem awhile ago.

Where do you source your parts?

thebluebumblebee · Jun 5, 2016

lorbster said:
because this many people can't be wrong.

Oh yes we can! The PSU is just the most likely culprit at this point, but follow the steps @Mussels gave to further troubleshoot before buying parts.

redeye said:
Every other psu that i have owned tends to have all of the power on the 12

So your experience is only in the ATX (IIRC) 2.x era. The relatively low 12v output (compared to capacity) with the high 5v output calls the design of this PSU into question.

redeye · Jun 6, 2016

lorbster · Jun 6, 2016

Mussels said:
if those specs are honest, a 44A 12V line is actually quite good.

problem is that its an unknown brand and they could just be lying.
Being single rail (only one 12V) you dont have to worry about wiring being wrong.

At this stage i highly recommend taking the GPU out of the system and running only the onboard for a while, and checking if somethings wrong with the GPU - a seized fan, loose cooler, etc.

I took out my GPU briefly to check a couple of things, first it's in fantastic shape physically the fans rotate freely and bounce back slightly before come to a stop
The pipes haven't moved the thing looks shiny and good. I haven't run it with just the OBG because I was a bit busy most of today. I'll do so tomorrow but I am not sure what that will tell us. The logs already let us know that the temperature stays below 40 before crashing. What should I do while I am running only OBG?

jaggerwild · Jun 6, 2016

it would be very easy to swap out the power supply just to test it with a higher ratted or better quality unit, plus the PSU is cheaper then all the other parts like motherboard, memory kit, CPU etc.

Do what you were doing before to recreate the issue

lorbster · Jun 6, 2016

jaggerwild said:
it would be very easy to swap out the power supply just to test it with a higher ratted or better quality unit, plus the PSU is cheaper then all the other parts like motherboard, memory kit, CPU etc.

Do what you were doing before to recreate the issue

If the issue is gone what does that tell us and if the issue lingers what does that tell us?

cdawall · Jun 6, 2016

Mussels said:
if those specs are honest, a 44A 12V line is actually quite good.

problem is that its an unknown brand and they could just be lying.
Being single rail (only one 12V) you dont have to worry about wiring being wrong.

At this stage i highly recommend taking the GPU out of the system and running only the onboard for a while, and checking if somethings wrong with the GPU - a seized fan, loose cooler, etc.

The 25A 3.3 and 5v rail suggest group regulation the lack of a ul code on that label suggests the label might be a bit off if you will.

Mussels · Jun 6, 2016

lorbster said:
If the issue is gone what does that tell us and if the issue lingers what does that tell us?

it confirms its related to the dedicated GPU - the next step would be trying that GPU in another system, or another GPU in that system (then repeat with PSU)

lorbster · Jun 6, 2016

Mussels said:
it confirms its related to the dedicated GPU - the next step would be trying that GPU in another system, or another GPU in that system (then repeat with PSU)

Makes sense, shall I stick my old 760 in then?

cdawall · Jun 6, 2016

lorbster said:
Makes sense, shall I stick my old 760 in then?

760 consumes quite a bit less wattage than your current GPU so it changes nothing vs the onboard.

lorbster · Jun 6, 2016

cdawall said:
760 consumes quite a bit less wattage than your current GPU so it changes nothing vs the onboard.

Might be able to play Overwatch while I wait on the new PSU though!

lorbster · Jun 6, 2016

lorbster said:
Might be able to play Overwatch while I wait on the new PSU though!

Or not. I tried with my 760 in and my 980ti out and exactly the same outcome as before. I currently have just my OBG running but perhaps because I don't have drivers or perhaps the mobo's OBG is just that bad I can't run anything that would usually trigger a restart. Where do I go from here, lads?

https://www.dropbox.com/s/t5ubhffmny6a61l/760.CSV?dl=0 log from 760.

R-T-B · Jun 6, 2016

Ouch. Either that PSU is REALLY weak and can't even drive a 760, or we got something else going on here... unfortunately, I can't say exactly what.

Let's hope it's just a really overrated PSU spec sheet?

System Name	Rainbow Sparkles (Power efficient, <350W gaming load)
Processor	Ryzen R7 5800x3D (Undervolted, 4.45GHz all core)
Motherboard	Asus x570-F (BIOS Modded)
Cooling	Alphacool Apex UV - Alphacool Eisblock XPX Aurora + EK Quantum ARGB 3090 w/ active backplate
Memory	2x32GB DDR4 3600 Corsair Vengeance RGB @3866 C18-22-22-22-42 TRFC704 (1.4V Hynix MJR - SoC 1.15V)
Video Card(s)	Galax RTX 3090 SG 24GB: Underclocked to 1700Mhz 0.750v (375W down to 250W))
Storage	2TB WD SN850 NVME + 1TB Sasmsung 970 Pro NVME + 1TB Intel 6000P NVME USB 3.2
Display(s)	Phillips 32 32M1N5800A (4k144), LG 32" (4K60) \| Gigabyte G32QC (2k165) \| Phillips 328m6fjrmb (2K144)
Case	Fractal Design R6
Audio Device(s)	Logitech G560 \| Corsair Void pro RGB \|Blue Yeti mic
Power Supply	Fractal Ion+ 2 860W (Platinum) (This thing is God-tier. Silent and TINY)
Mouse	Logitech G Pro wireless + Steelseries Prisma XL
Keyboard	Razer Huntsman TE ( Sexy white keycaps)
VR HMD	Oculus Rift S + Quest 2
Software	Windows 11 pro x64 (Yes, it's genuinely a good OS) OpenRGB - ditch the branded bloatware!
Benchmark Scores	Nyooom.

Processor	i7 4770k @ 3.5
Motherboard	ASrock H97 Pro4
Cooling	Noctua NH-D15 + 3 Aerocool 140mm case fans
Memory	16GB (4x4GB) @1600 MHz Team Elite
Video Card(s)	MSI Gaming 6G Nvidia GTX 980TI
Storage	Samsung 250 GB 850 EVO Solid State Drive & Toshiba 2000GB SATA-III 64MB 7200rpm Hard Drive
Case	Aerocool DS-200
Power Supply	Evo Labs Cronus Modular 650 Watt 80+ Efficency
Mouse	Steel Series Sensei RAW
Keyboard	Logitech g15

System Name	YACS amd.
Processor	5800x, 5700g, i9-9900k
Motherboard	gigabyte x570 aorus gaming elite. or msi x570 gaming plus
Cooling	bykski GPU, CPU. syscooling p93x, or sc-67f in series, or aquacomputer cpu
Memory	corsair vengeance pro rgb, 3600 ddr4 16,16,16, 36, or gskill
Video Card(s)	xfx merc 310 7900xtx, or 6750xt watercooled. (alphacool)
Storage	kingston kc3000 2TB, amongst others. Fanxiang s770 2TB
Display(s)	benq ew3270u, or acer XB270hu, acer XB280hk, asus VG 278H,
Case	lian li LANCOOL III
Audio Device(s)	obs,
Power Supply	FSP Hydro Ti pro 1000w
Mouse	logitech g703
Keyboard	durogod keyboard. (cherry brown switches)
Software	win 11, win10pro.

System Name	Rainbow Sparkles (Power efficient, <350W gaming load)
Processor	Ryzen R7 5800x3D (Undervolted, 4.45GHz all core)
Motherboard	Asus x570-F (BIOS Modded)
Cooling	Alphacool Apex UV - Alphacool Eisblock XPX Aurora + EK Quantum ARGB 3090 w/ active backplate
Memory	2x32GB DDR4 3600 Corsair Vengeance RGB @3866 C18-22-22-22-42 TRFC704 (1.4V Hynix MJR - SoC 1.15V)
Video Card(s)	Galax RTX 3090 SG 24GB: Underclocked to 1700Mhz 0.750v (375W down to 250W))
Storage	2TB WD SN850 NVME + 1TB Sasmsung 970 Pro NVME + 1TB Intel 6000P NVME USB 3.2
Display(s)	Phillips 32 32M1N5800A (4k144), LG 32" (4K60) \| Gigabyte G32QC (2k165) \| Phillips 328m6fjrmb (2K144)
Case	Fractal Design R6
Audio Device(s)	Logitech G560 \| Corsair Void pro RGB \|Blue Yeti mic
Power Supply	Fractal Ion+ 2 860W (Platinum) (This thing is God-tier. Silent and TINY)
Mouse	Logitech G Pro wireless + Steelseries Prisma XL
Keyboard	Razer Huntsman TE ( Sexy white keycaps)
VR HMD	Oculus Rift S + Quest 2
Software	Windows 11 pro x64 (Yes, it's genuinely a good OS) OpenRGB - ditch the branded bloatware!
Benchmark Scores	Nyooom.

System Name	YACS amd.
Processor	5800x, 5700g, i9-9900k
Motherboard	gigabyte x570 aorus gaming elite. or msi x570 gaming plus
Cooling	bykski GPU, CPU. syscooling p93x, or sc-67f in series, or aquacomputer cpu
Memory	corsair vengeance pro rgb, 3600 ddr4 16,16,16, 36, or gskill
Video Card(s)	xfx merc 310 7900xtx, or 6750xt watercooled. (alphacool)
Storage	kingston kc3000 2TB, amongst others. Fanxiang s770 2TB
Display(s)	benq ew3270u, or acer XB270hu, acer XB280hk, asus VG 278H,
Case	lian li LANCOOL III
Audio Device(s)	obs,
Power Supply	FSP Hydro Ti pro 1000w
Mouse	logitech g703
Keyboard	durogod keyboard. (cherry brown switches)
Software	win 11, win10pro.

PC Restarting as soon as GPU is slightly taxed (Kernel Power event 41)

Mussels

Freshwater Moderator

lorbster

redeye

Mussels

Freshwater Moderator

redeye

redeye

silentbogo

Moderator

lorbster

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Mussels

Freshwater Moderator

redeye

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purplekaycee

EdInk

lorbster

thebluebumblebee

redeye

lorbster

jaggerwild

lorbster

cdawall

where the hell are my stars

Mussels

Freshwater Moderator

lorbster

cdawall

where the hell are my stars

lorbster

lorbster

R-T-B

System Name	WS#1337
Processor	Ryzen 7 3800X
Motherboard	ASUS X570-PLUS TUF Gaming
Cooling	Xigmatek Scylla 240mm AIO
Memory	4x8GB Samsung DDR4 ECC UDIMM
Video Card(s)	Inno3D RTX 3070 Ti iChill
Storage	ADATA Legend 2TB + ADATA SX8200 Pro 1TB
Display(s)	Samsung U24E590D (4K/UHD)
Case	ghetto CM Cosmos RC-1000
Audio Device(s)	ALC1220
Power Supply	SeaSonic SSR-550FX (80+ GOLD)
Mouse	Logitech G603
Keyboard	Modecom Volcano Blade (Kailh choc LP)
VR HMD	Google dreamview headset(aka fancy cardboard)
Software	Windows 11, Ubuntu 20.04 LTS

System Name	Full LC'd Node 202 \|\| Asus X202e
Processor	i7-7700K \|\| i3-2365M
Motherboard	Asus Z270I \|\| HM76 int.
Cooling	Full Custom Loop\|\| Stock
Memory	Hyper Fury DDR4 32GB \|\| 4GB 1333
Video Card(s)	GTX 1080 FE \|\| HD3000
Storage	950 Pro M.2 +WD 2TB M.2 SSD \|\| Sandisk 256 SSD
Display(s)	Asus MG278Q
Case	Fractal Node 202
Audio Device(s)	OnBoard
Power Supply	Corsair SF600
Mouse	Logitech G502 \|\|Asus WT710
Keyboard	Logitech G410 \|\| Logitech K830
Software	Windows 10 Pro

System Name	Main/DC
Processor	i7-3770K/i7-2600K
Motherboard	MSI Z77A-GD55/GA-P67A-UD4-B3
Cooling	Phanteks PH-TC14CS/H80
Memory	Crucial Ballistix Sport 16GB (2 x 8GB) LP /4GB Kingston DDR3 1600
Video Card(s)	Asus GTX 660 Ti/MSI HD7770
Storage	Crucial MX100 256GB/120GB Samsung 830 & Seagate 2TB(died)
Display(s)	Asus 24' LED/Samsung SyncMaster B1940
Case	P100/Antec P280 It's huge!
Audio Device(s)	on board
Power Supply	SeaSonic SS-660XP2/Seasonic SS-760XP2
Software	Win 7 Home Premiun 64 Bit

Processor	5930K
Motherboard	MSI X99 SLI
Cooling	WATER
Memory	16GB DDR4 2132
Video Card(s)	EVGAY 2070 SUPER
Storage	SEVERAL SSD"S
Display(s)	Catleap/Yamakasi 2560X1440
Case	D Frame MINI drilled out
Audio Device(s)	onboard
Power Supply	Corsair TX750
Mouse	DEATH ADDER
Keyboard	Razer Black Widow Tournament
Software	W10HB
Benchmark Scores	PhIlLyChEeSeStEaK

System Name	All the cores
Processor	2990WX
Motherboard	Asrock X399M
Cooling	CPU-XSPC RayStorm Neo, 2x240mm+360mm, D5PWM+140mL, GPU-2x360mm, 2xbyski, D4+D5+100mL
Memory	4x16GB G.Skill 3600
Video Card(s)	(2) EVGA SC BLACK 1080Ti's
Storage	2x Samsung SM951 512GB, Samsung PM961 512GB
Display(s)	Dell UP2414Q 3840X2160@60hz
Case	Caselabs Mercury S5+pedestal
Audio Device(s)	Fischer HA-02->Fischer FA-002W High edition/FA-003/Jubilate/FA-011 depending on my mood
Power Supply	Seasonic Prime 1200w
Mouse	Thermaltake Theron, Steam controller
Keyboard	Keychron K8
Software	W10P

System Name	Pioneer
Processor	Ryzen R9 7950X
Motherboard	GIGABYTE Aorus Elite X670 AX
Cooling	Noctua NH-D15 + A whole lotta Sunon and Corsair Maglev blower fans...
Memory	64GB (4x 16GB) G.Skill Flare X5 @ DDR5-6000 CL30
Video Card(s)	XFX RX 7900 XTX Speedster Merc 310
Storage	2x Crucial P5 Plus 2TB PCIe 4.0 NVMe SSDs
Display(s)	55" LG 55" B9 OLED 4K Display
Case	Thermaltake Core X31
Audio Device(s)	TOSLINK->Schiit Modi MB->Asgard 2 DAC Amp->AKG Pro K712 Headphones or HDMI->B9 OLED
Power Supply	FSP Hydro Ti Pro 850W
Mouse	Logitech G305 Lightspeed Wireless
Keyboard	WASD Code v3 with Cherry Green keyswitches + PBT DS keycaps
Software	Gentoo Linux x64

System Name	purplekaycee
Processor	Core i7 6700
Motherboard	Msi z270 titanium
Cooling	Cooler Master hyper 212 EVO
Memory	16gb (2x8gb) corsair LPX vengeance
Video Card(s)	Gigabyte gtx 1080ti
Storage	1tb Samsung SSD, 4tb Seagate HDD, 8tb Seagate HDD
Display(s)	Dell 23" ST 2310 60hz 1080p monitor
Case	Cooler Master H500M
Audio Device(s)	Astro A40 headphone
Power Supply	Seasonic Focus GX 850. 850W
Mouse	Regular mouse
Keyboard	Regular keyboard
Software	Windows 10 64 bit