Laptop gpu overheating

[DarkWhisper]

Hi,

My laptop gpu seems to overheating. (acer aspire 8020)

Everytime the laptop crashes on the windows loading screen.

However, when I boot in safe mode, everything works fine, I mean even if I watch full hd movie everything seems good.

I cleaned everything, no more dust. Brand new thermal paste.

When I touch the gpu heatsink during the normal boot, it becomes really really hot.

 

[95Viper]

If it has a fan... is it working and is there hot/warm blowing out the exhaust vents?

What temps are you seeing?

 

[P4-630]

Blow out the dust bunnies from the heatsinks....

 

[Jetster]

GO into the bios and see if it has a thermal shut down set

Also the load screen shouldn't overheat the laptop. Something else is going on.

On the diagnostic boot stop off one item at a time and try it

If that doesn't work then use your recovery partition

 

[Vayra86]

Hi,

My laptop gpu seems to overheating. (acer aspire 8020)

Everytime the laptop crashes on the windows loading screen.

However, when I boot in safe mode, everything works fine, I mean even if I watch full hd movie everything seems good.

I cleaned everything, no more dust. Brand new thermal paste.

When I touch the gpu heatsink during the normal boot, it becomes really really hot.

Going to assume the inside of the laptop and heatsink/fans is now dust free, so dust issues are checked

That leaves two possible issues: a bad mount (too much thermal paste when you reapplied it, too little pressure on the GPU die, etc.) or fans that stopped spinning. Check both intake and exhaust fans wherever available and when those are fine, open the laptop up again and check your mount (and do it again, clean up old paste and use as little as possible, double check whether cooler is firmly stuck to the gpu die)

Last thing I can think of is software related, something puts 100% load on the GPU on regular boot, and doesn't load up when you use safe mode. Regardless, even then it shouldn't crash the system due to GPU heat.

 

[SnakeDoctor]

Seems like the laptop has other booting issues if never boots normal ,Check temps in safemode if normal then not overheating issue or below 80c
Check hdd Health,test ram,service laptop heatsink
System Restore to last know working condition

 

[DarkWhisper]

Hi guys, thanks to help me.

First of all, the fan spin.

I even tried without thermal paste and same issue.

Even if I try to format the hard drive with the original windows 7 dvd, the laptop crashes.

I don't have any secure option in the bios. I can't use speed fan in safe mode.

Even with a ubuntu live dvd, the laptop crashes. It seems when the OS try to load the gpu driver or something.

However, the gpu becomes really hot when I touch it.

Oh, I tried two differents ram.

 

[Jetster]

Hi guys, thanks to help me.

First of all, the fan spin.

I even tried without thermal paste and same issue.

Even if I try to format the hard drive with the original windows 7 dvd, the laptop crashes.

I don't have any secure option in the bios. I can't use speed fan in safe mode.

Even with a ubuntu live dvd, the laptop crashes. It seems when the OS try to load the gpu driver or something.

However, the gpu becomes really hot when I touch it.

Oh, I tried two differents ram.

That doesn't sound good. Soudns like you have tried what I would do.

I say force cooling by using a air can upside down spraying. Or find a way to keep it cool long enough to diagnosis. Something maybe holding the clock speed wide open.

I would not risk a bios update with that issue. It crashes in the middle its done

 

[little cat]

Try power saver mode of Windows ! Or set max processor state = 50% . All in Safe mode , hope it will be kept at normal boot . Just to rule out overheating . I guess there is one common fan for the CPU and the GPU

 

[Jetster]

Try power saver mode of Windows ! Or set max processor state = 50% . All in Safe mode , hope it will be kept at normal boot . Just to rule out overheating . I guess there is one common fan for the CPU and the GPU

Its doing it with a live Linux cd. He cant even install Windows to format

 

[SnakeDoctor]

I would first start off testing the hdd or just checking the health of the drive with bootable version of harddrive Sentinel
Test Ram very common fault - Memtest

Laptops are more prone to heat thus sometime the gpu get too hot and the solder/joint crack causing gpu memory errors
Test with Gpu's memory with -Video memory stress test

All freeware available on Hirens boot Disks - great boot disk

 

[Caring1]

Hi,

My laptop gpu seems to overheating. (acer aspire 8020)

Everytime the laptop crashes on the windows loading screen.

However, when I boot in safe mode, everything works fine,......
When I touch the gpu heatsink during the normal boot, it becomes really really hot.

What type of crash, does it BSOD and give you a reason for the crash, does it black screen or artifact, or does it just instantly turn off and need a reboot?

 

[DarkWhisper]

Hi,

Just instantly turn off and reboot itselft.

I tried 50% max rate and same thing happen.

I'll try the boot disk tonight.

I already tried 2 extra fans.

 

[little cat]

No viruses , I hope !?

 

[Caring1]

Try booting in safe mode and have a look at the crash dumps to get an indication of the cause.
It sounds like a thermal shutdown to me but i'm not sure on the cause.
Where there any torn or crushed thermal pads on the GPU?

 

[little cat]

Try booting in safe mode and have a look at the crash dumps to get an indication of the cause.
It sounds like a thermal shutdown to me but i'm not sure on the cause.
Where there any torn or crushed thermal pads on the GPU?

Huh , there would be something like "Kernel power ... blah blah" and nothing helpful

Edit : Disabling the video card in Device manager can help troubleshooting

 

[peche]

I even tried without thermal paste and same issue.

no need to screw your hardware ...

Even if I try to format the hard drive with the original windows 7 dvd, the laptop crashes.

I don't have any secure option in the bios. I can't use speed fan in safe mode.

Even with a ubuntu live dvd, the laptop crashes. It seems when the OS try to load the gpu driver or something.

However, the gpu becomes really hot when I touch it.

Oh, I tried two differents ram.

di you already cleaned all the cooling system on the laptop and also repaste?

 

[Caring1]

Huh , there would be something like "Kernel power ... blah blah" and nothing helpful

Edit : Disabling the video card in Device manager can help troubleshooting

Huh!
How is that going to help, he already knows in safemode it runs fine without the GPU running.

 

[little cat]

Huh!
How is that going to help, he already knows in safemode it runs fine without the GPU running.

Everything would be loaded except the video card driver . Thus it would be easier to find the culprit

 

[Nergal]

Wouldn´t it be helpful if we had a complete exact overview of his system?

Is it something like
"Acer Aspire one D255-N558Qkk"

It will give us the details to work on. Or just use GPU-Z / CPU-Z in safemode

What I think could be an issue is that he has an nvidia card togheter with a standard intel card.
My old ASUS laptop has this.

If the intel one is fine; but the added one is broken, it can give this issue.
So force disabling the videocard wouldn´t be a bad thing to test indeed

Another thing he could try is booting with the battery removed.
Booting with less RAM inserted (try both slots)
Booting from a USB (HDD disconnected))

 

[jsfitz54]

Was there a thermal pad in place before you repasted? IF SO, THEN there is most likely a gap where the metal cooler does not touch the cpu die surface and you need a shim.

See this post: https://www.techpowerup.com/forums/threads/does-thermal-pad-need-to-be-replaced.223543/#post-3475991

 

[DarkWhisper]

first of all, I already disabled the gpu in safe mode.

The video card is hd 3650 without any stantard card.

Yeah, there are 2 thermal pads. I didn't touch them.

I tried without battery, with one memory dim in both slot.

I can't use gpu-z in safe mode.


The laptop is a acer aspire 8920.

 

[Nergal]

Laptop from 2008 AND it´s Acer.
If I didn´t see this thread myself, I would think it impossible.

Apparently, a quick search on google on "acer aspire 8920 HD3650" brings up some links that sell the mobile GPU.
This is making me think that this is(was) a more common issue.

My PC was also from 2008; I decided to upgrade this year; perhaps you could do the same?
After all, with such an older machine, it is going to be almost impossible to ascertain the problems and causes.

That aside, I leave this troubleshooting in the capable hands of my fellow Forumketeers.

 

[DarkWhisper]

I found a hd3650 with the heatsink in good condition for $25, Should I try ?

Probably the gpu itselft the trouble ?

 

[Nergal]

25bucks is cheap; certainly cheaper than buying a new laptop

Since we can´t really determine the actual trouble with the GPU; its a bit of a guess what is exactly wrong. But the GPU is at the moment the best guess on the table.

Wait a bit if others agree with this statement.