Aquatuning (Germany) - terrible service :-(

[FreedomEclipse]

So you agree? If I buy for myself I should be treated like dirt? But what if a company like Asus buys it by the hundreds... They should be treatd decently?

I know that democracy doesnt exist but... I'll shut up now.

Just let them know that you're a long time member of TPU and that you'll be posting on there about your experience as well as on your social media to let everyone else know to avoid the company.

They might not care a the end of the day but it might get you somewhere. TPU is a fair big tech site after all and many people browse our forums and read our reviews so i guess we have a fairly big foot print out there.

TheMailman did something similar with EA

 

[Vya Domus]

TheMailman did something similar with EA

Except EA would truly not care one bit.

But I agree , smaller businesses like this can be threatened this way to improve their services.

 

[Killertide]

Just let them know that you're a long time member of TPU and that you'll be posting on there about your experience as well as on your social media to let everyone else know to avoid the company.

They might not care a the end of the day but it might get you somewhere. TPU is a fair big tech site after all and many people browse our forums and read our reviews so i guess we have a fairly big foot print out there.

TheMailman did something similar with EA

Unfortunatly yes, all I can do is rant about it lol, I laught now but it's not funny, at all! being the ordinary Joe or the megacorp, we should all be respected the same way, I may have less, but my cash is equal to there's.

Problem is, this approach may backfire on you, I did the politicaly correct thing: Talk to them, failled so talked to PayPal, they were very dilligent and sorted it.

Now, if anyone, and I do mean ANYONE, asks me for reference on a place to get water cooling parts, there's no way in hell I'll advice that store to them, I've build rigs for many years now and I've never seen that kind of behavior from a store before... It drives people off!

We have similar ( and even cheaper! ) prices in the UK, so I'll be buying elsewere.

 

[FreedomEclipse]

Unfortunatly yes, all I can do is rant about it lol, I laught now but it's not funny, at all! being the ordinary Joe or the megacorp, we should all be respected the same way, I may have less, but my cash is equal to there's.

Problem is, this approach may backfire on you, I did the politicaly correct thing: Talk to them, failled so talked to PayPal, they were very dilligent and sorted it.

Now, if anyone, and I do mean ANYONE, asks me for reference on a place to get water cooling parts, there's no way in hell I'll advice that store to them, I've build rigs for many years now and I've never seen that kind of behavior from a store before... It drives people off!

We have similar ( and even cheaper! ) prices in the UK, so I'll be buying elsewere.

How is it going to backfire on me? There are retailers that i used to do business with but dont anymore and stopped recommending them as well as warning others about their shoddy practises and its never backfired on me. What are they going to do? Sue and take me to court for slander and defamation?

Sure! I'll go to court but I'll make sure each and every day i spend out of work dealing with their case is paid for with extra ontop for the inconvenience. Its going to cost them a lot more money then its going to cost me so im fine with it.

Don't want people to chat shit about your company? Then don't offer people shitty service.

No company will be dumb enough to take a random average joe to court over such things

 

[Killertide]

True all that but that wasnt my point, it can backfire when it comes to waranties and all that but hey, if they do try and burn you, they're adding fire to there name so it helps aswell, problem is some companies will do it just the same ( been there ).

Nevertheless my ordeal is over, desk mod almost done ( just needs some bits here and there ) and I can juice up my games to ultra without even breaking a sweat

Happy camper now!

 

[FreedomEclipse]

True all that but that wasnt my point, it can backfire when it comes to waranties and all that but hey, if they do try and burn you, they're adding fire to there name so it helps aswell, problem is some companies will do it just the same ( been there ).

Nevertheless my ordeal is over, desk mod almost done ( just needs some bits here and there ) and I can juice up my games to ultra without even breaking a sweat

Happy camper now!

Ive never had that. And if they did then it would be illegal and something that would be worthy of taking up with a snall claims court. When you buy stuff from them. They are required by law to RMA your faulty goods if its within a certain time period

 

[frostybe3r]

I've ordered from them and received a used product with scratches, they offered a £300 discount however I'm still leaning toward returning everything as it was a £1300 order.

http://imgur.com/a/p8A3OSJ

 

[FreedomEclipse]

£300 discount as in partial refund or money off next purchase? If its a partial refund take it. providing there is nothing wrong with the chiller itself. If its money off next purchase then send it back for a full refund. Unless you purchased it when they were advertising it as B-grade or open box then it should be a completely new and untouched unit.

 

[frostybe3r]

£300 discount as in partial refund or money off next purchase? If its a partial refund take it. providing there is nothing wrong with the chiller itself. If its money off next purchase then send it back for a full refund. Unless you purchased it when they were advertising it as B-grade or open box then it should be a completely new and untouched unit.

They don't even reply to my emails, person on Facebook said they were setting up the pickup for my parcels however have not heard anything since. Firstly they expected me to place all the parcels onto a pallet and strap them down which requires equipment I do not own, finally the man on the phone by the name of Andrea I believe said he would arrange it per item pick-up.

Obviously I'm not going to pay anything when they messed up sending me a used product, as much as I appreciate their offering a discount I'd like my full order refund for the entire order and be done with it without having to file a dispute against them.

 

[FireFox]

I've ordered from them and received a used product with scratches, they offered a £300 discount however I'm still leaning toward returning everything as it was a £1300

Did you order it from Germany?

 

[frostybe3r]

Did you order it from Germany?

Yes.

 

[FireFox]

Yes.

And how much did you pay for it?

 

[FreedomEclipse]

They don't even reply to my emails, person on Facebook said they were setting up the pickup for my parcels however have not heard anything since. Firstly they expected me to place all the parcels onto a pallet and strap them down which requires equipment I do not own, finally the man on the phone by the name of Andrea I believe said he would arrange it per item pick-up.

Obviously I'm not going to pay anything when they messed up sending me a used product, as much as I appreciate their offering a discount I'd like my full order refund for the entire order and be done with it without having to file a dispute against them.

Just get some gaffer tape or 'strong' rope from poundland. I would get your payment details ready because im expecting it to be an uphill struggle for the refund after they received the shipment back. Something tells me they are going to drag out as much time as they can before processing your refund. hopefully you havent thrown away the pallet it arrived on.

 

[frostybe3r]

Just get some gaffer tape or 'strong' rope from poundland. I would get your payment details ready because im expecting it to be an uphill struggle for the refund after they received the shipment back. Something tells me they are going to drag out as much time as they can before processing your refund. hopefully you havent thrown away the pallet it arrived on.

Yeah their communication is horrible.

 

[FireFox]

Yeah their communication is horrible.

@frostybe3r
I would really appreciate if you answer my question above

 

[frostybe3r]

@frostybe3r
I would really appreciate if you answer my question above

£1296.

 

[FireFox]

£1296.

£1296 is around €1,443

First - I am wondering why they charged you that much considering the Chiller's price is €959,80

Second - Did you read the description of the Chiller?

Translated: The temperature can NOT be set below 20 ° C.


£1296 for a Chiller that cant cool below 20c is money wasted.

 

[Vayra86]

I don't do online shopping a week before and after Christmas season. Too many delays and accidents during that period.

This, its the worst time of year. A bit like going on holiday within the peak season.

But yeah, be merciless to the point and honest and you will win in the end. It may take time but you will win and every day a conflict exists it can damage a company reputation. Their loss, really..,

 

[Dinnercore]

£1296 is around €1,443

First - I am wondering why they charged you that much considering the Chiller's price is €959,80

Second - Did you read the description of the Chiller?


View attachment 126776

Translated: The temperature can NOT be set below 20 ° C.


£1296 for a Chiller that cant cool below 20c is money wasted.

Did you read his posts? He said parcel's', plural. He probably ordered multiple items for a whole loop.
For the signs of usage, it has been used by aquatuning themselfs for testing the unit so it might even still have some water left in it. Those things are just rebranded and slightly modified chinese brand chillers you can find on ebay for much cheaper and modify yourself if you would be into that. Original part costs ~300$ from china, you need to add the pump. Search for industrial waterchiller, used for cooling laser equipment.

EDIT: You can find similar models under the CW-5200 product name / line, even has the same pump in it. Might have to search around a bit to find similar specs. However shipping from china will be expensive.

 

[FireFox]

Did you read his posts?

Well, read post #37

I asked him how much he paid for it and in post #41 read his answer, not my fault if i didn't get the right answer to my question

 

[frostybe3r]

Well, read post #37

I asked him how much he paid for it and in post #41 read his answer, not my fault if i didn't get the right answer to my question

Chiller was £871, other parts plus £135 shipping added = 1296.

 

[FireFox]

Chiller was £871, other parts plus £135 shipping added = 1296.

And did you read the rest of what i posted?

 

[frostybe3r]

And did you read the rest of what i posted?

Yes, I knew it was 20c, it was meant to be for daily use without condensation.

 

[FireFox]

This is mine https://www.aquatuning.de/water-coo...ltra-titan-300-hc250-265watt-cooling-capacity

Paid €389 in January 2017

 

[frostybe3r]

This is mine https://www.aquatuning.de/water-coo...ltra-titan-300-hc250-265watt-cooling-capacity

Paid €389 in January 2017


View attachment 126777

Looks good.