And the CPU socket is toasted

[R-T-B]

I actaully have a spare full Windows 10 full retail license floating around here. Never used it beyond one very brief install because I got an enterprise license setup from a former employer instead.

I'd sell it very cheaply if you end up having a hard time. Just pm me if you end up needing it.

 

[MrGenius]

I upgraded from OEM 7 Pro and ended up with a retail 10 Pro license. According to slmgr anyway.

 

[R-T-B]

Check the activation status in settings app. I'm betting you have a "digital entitlement" in which case I can pretty much guess your serial.

VK7JG-NPHTM-C97JM-9MPGT-3V66T

 

[MrGenius]

Mmmmmm...could be.

 

[xkm1948]

ASUS customer service seems to be in radio silent mode as of now. Kinda sucks TBH.

 

[OneMoar]

so long as you can produce your windows 7/8 key OR a newegg/amazon invoice for windows 7/8 ms support will gen you a new retail key

 

[xkm1948]

so long as you can produce your windows 7/8 key OR a newegg/amazon invoice for windows 7/8 ms support will gen you a new retail key

Yeah I think I can find that somewhere in my backup drive.

 

[Norton]

so long as you can produce your windows 7/8 key OR a newegg/amazon invoice for windows 7/8 ms support will gen you a new retail key

Take a pic of the serial # from your mb box and leave a copy of it on your desktop- all you will need is that and your key to reactivate windows via MS Chat. The tech will remote in and take care of it for you. Took me 15 minutes early on a Saturday morning to do mine after a mb swap.

 

[xkm1948]

Every single time I contact ASUS support line I was giving no definitive answer regarding when i will have a replacement. Comparing to EVGA, ASUS's customer service is surely pretty shitty.

 

[EarthDog]

Should've went ROG.

 

[xkm1948]

Should've went ROG.

Do you think ASUS will have different RMA quality if it is ROG versus regular ASUS board?

I am probably not gonna touch another ASUS product for a long time. Their product looks good, the customer service is just too shitty to consider. EVGA would get my money no doubt.

 

[EarthDog]

Yes. Read around the web. They absolutely seem to.

 

[Sasqui]

Do you think ASUS will have different RMA quality if it is ROG versus regular ASUS board?

I am probably not gonna touch another ASUS product for a long time. Their product looks good, the customer service is just too shitty to consider. EVGA would get my money no doubt.

Did they tell you what board you're getting? I saw your post about them not having the Saber X99 in stock.

 

[niko084]

Asus is terrible at communication but I've never been let down on an RMA so there's that... I've done likely over a hundred with them over the last 15 years or so, communication has always been less than desirable sometimes getting a response weeks after the part arrives.

 

[xkm1948]

Did they tell you what board you're getting? I saw your post about them not having the Saber X99 in stock.

Nope. Right now they would not tell me anything. The customer service guy keeps saying "Your case is marked as urgent and escalated to highest priority, you will get a response within 24~48hrs" Well they have been saying that for a week now.

I guess it probably has something to do with the warranty period. TUF carries 5 yrs of warranty. ROG carries 3 yrs. Say if they give me a different ASUS MoBo the warranty carry over may be a problem.

I have been doing a bit of background reading regarding the quality of TUF X99. At least from the VRM perspective it is of lower quality comparing to the rest of ASUS line up. It uses the same VRM setup as the low end X99-A. You would think for a board that carries the TUF logo and 5 yrs of warranty it will use better VRM to begin with.

All in all this entire ASUS RMA experience has to be the worst RMA experience I have ever dealt with. Even some of the car electronics company I had business have way better RMA communication and turn around. Makes you wonder what happened to ASUS customer service and quality control over the years. My previous motherboard Maximus Formula X38 was rock solid for the 8yrs it served me.

I have a Better Business Bureau complaint letter written and ready to submit, if ASUS still gives no update by end of the week. During my brief chatting with BBB, ASUStek seems to have LOTS of negative review and quite a handful of ongoing dispute regarding their shitty RMA service.

 

[Sasqui]

Nope. Right now they would not tell me anything. The customer service guy keeps saying "Your case is marked as urgent and escalated to highest priority, you will get a response within 24~48hrs" Well they have been saying that for a week now.

I guess it probably has something to do with the warranty period. TUF carries 5 yrs of warranty. ROG carries 3 yrs. Say if they give me a different ASUS MoBo the warranty carry over may be a problem.

I have been doing a bit of background reading regarding the quality of TUF X99. At least from the VRM perspective it is of lower quality comparing to the rest of ASUS line up. It uses the same VRM setup as the low end X99-A. You would think for a board that carries the TUF logo and 5 yrs of warranty it will use better VRM to begin with.

All in all this entire ASUS RMA experience has to be the worst RMA experience I have ever dealt with. Even some of the car electronics company I had business have way better RMA communication and turn around. Makes you wonder what happened to ASUS customer service and quality control over the years. My previous motherboard Maximus Formula X38 was rock solid for the 8yrs it served me.

I have a Better Business Bureau complaint letter written and ready to submit, if ASUS still gives no update by end of the week. During my brief chatting with BBB, ASUStek seems to have LOTS of negative review and quite a handful of ongoing dispute regarding their shitty RMA service.

Arghhh, sorry, that's enough to drive a nun to punch the pope in the eye. Yea, I swore by them for some older boards like the 775 Maximus and Rampage (I had both), like a tank. I've been nothing but happy with my newer MSI Z97 and the former Giga Z77 UD5H I let go. But who knows, the MSI could go pop a VRM tomorrow for no apparent reason.

GL, I'll be following this thread.

 

[EarthDog]

Nope. Right now they would not tell me anything. The customer service guy keeps saying "Your case is marked as urgent and escalated to highest priority, you will get a response within 24~48hrs" Well they have been saying that for a week now.

I guess it probably has something to do with the warranty period. TUF carries 5 yrs of warranty. ROG carries 3 yrs. Say if they give me a different ASUS MoBo the warranty carry over may be a problem.

I have been doing a bit of background reading regarding the quality of TUF X99. At least from the VRM perspective it is of lower quality comparing to the rest of ASUS line up. It uses the same VRM setup as the low end X99-A. You would think for a board that carries the TUF logo and 5 yrs of warranty it will use better VRM to begin with.

All in all this entire ASUS RMA experience has to be the worst RMA experience I have ever dealt with. Even some of the car electronics company I had business have way better RMA communication and turn around. Makes you wonder what happened to ASUS customer service and quality control over the years. My previous motherboard Maximus Formula X38 was rock solid for the 8yrs it served me.

I have a Better Business Bureau complaint letter written and ready to submit, if ASUS still gives no update by end of the week. During my brief chatting with BBB, ASUStek seems to have LOTS of negative review and quite a handful of ongoing dispute regarding their shitty RMA service.

yeah, the TUF boards are about physical protection with all the armor and such. (Most of) The rog boards have better vrms, etc.

 

[RealNeil]

I am trying to think of any other possible cause. If CPU is toasted it should not even boot. I just don't understand when unplugging VRM can lead to booting up but no display signal

How's the PSU?

 

[xkm1948]

How's the PSU?

Tried a Seasonic Titanium 850watt. Same

 

[xkm1948]

Thanks to some ROG forum member, I will be video taping when I open up the replacement motherboard. That guy sent in an ASUS laptop for repair and got it back with the chassis scratched like hell. Since he couldn't show it was the condition out of the replacement box ASUS refused to replace the chassis.

Apparently ASUS loves to ship defective product back to its customers and blame the customer for damaging the board. Good thing is I have saved tons of picture before I sent in the motherboard. Now I just need to make sure I video tape everything for evidence.

What has ASUS become? Scam company? Trying all they can to get out of RMA? This is so low even for scams.

 

[R-T-B]

Unfortunately, ASUS is amongst the worst in my RMA experiences as well.

You usually do get it resolved, but it is painful and takes 2-3 times longer than it should at minimum.

It's a shame because some of their products are actually good. But their customer service makes me avoid them on principle.

 

[xkm1948]

Thanks to another awesome member, I will be taking ASUS to small claim court if their RMA failed in the end. Someone has already done similar things. Looks like ASUS does respond to legal tools pretty well.

 

[xorbe]

Every single time I contact ASUS support line I was giving no definitive answer regarding when i will have a replacement. Comparing to EVGA, ASUS's customer service is surely pretty shitty.

This is no secret, lol. Huge asus rma nightmare thread over on [H]

 

[R-T-B]

Thanks to another awesome member, I will be taking ASUS to small claim court if their RMA failed in the end. Someone has already done similar things. Looks like ASUS does respond to legal tools pretty well.

I've dealt with RMA service from Gigabyte, ASUS, and EVGA.

They are all subpar if considering what "should be" in a utopian universe. But realistically, EVGA treated me the closest to par of the bunch. GIGABYTE and ASUS were both pretty bad, with ASUS taking the cake sending me a laptop with no keyboard way back in the day after almost a 1 month wait.

 

[Athlonite]

Quick update. Called and chat with ASUS RMA customer service.

They are able to replicate the exact issue. Infinite boot looping. Board is 100% toasted. I asked them regarding the "killing CPU" with it. The RMA guy had no idea so I was left on hold for ~20 minutes while he called one of their tech guy. Response was as long as I am on BIOS 3505 or 3701 the over current protection should prevent anything like that from happening.

Since the original board is beyond repair, they will ship out a replacement board to me. Only problem is they don't have TUF X99 in stock at the Indiana warehouse. RMA guy says the replacement board will be equal or greater value based on whatever is available at that warehouse. So this is kinda shitty now, since they can claim any of their X99 to be equal or greater value. And I will probably lose my Windows 10 Pro license since it is tied to that motherboard. On top of all that it will probably be next week that they can ship out a replacement to me. So a total of 1 month of down time, assuming the replacement actually works. Not fun at all. Not even a little bit.

You wont loose you win 10 licence if the replaced hardware button is used when re activating windows if it doesn't work ring MS and have them sort it all you'll need to do is provide a receipt for the new mobo from Asus RMA and the previous activation number used when you did the upgrade and they'll give you a new number I just recently went through the same thing with a friends mobo having to be replaced with a higher model because of not being able to get the exact same one as before