our boot kit request has been approved and we are processing this through our standard RMA system.
You should have received the RMA number and confirmation details in a separate email by now.
Please note: Your RMA will be for your boot kit model number and not for your Ryzen APU.
Once you have received the boot kit, please install the boot kit processor onto your motherboard and boot up the system to begin the BIOS update procedure.
The latest BIOS is available for download from the motherboard manufacturer’s website. You may save the BIOS onto a USB flash drive using another PC or download directly onto the current system after the operating system has been successfully installed and configured.
With the latest BIOS file downloaded and saved, please follow the motherboard BIOS update instructions. These instructions are available online from the manufacturer’s website or found in the user manual.
After the BIOS update is complete, please swap out the boot kit processor with your new Ryzen APU and confirm that the system is now booting up successfully.
Once you have confirmed that your Ryzen APU is working on your motherboard, please send your boot kit back to AMD following the instructions below.
Book Kit Return Shipping Instructions
Please securely package the boot kit CPU in the box it came in with the RMA number and return shipping address clearly written on the outside of the box.
Note: Please keep the heatsink and fan as it is not required to send this back to AMD but be advised that this heatsink is not compatible with your Ryzen APU.
The shipping address is:
AMD/ ModusLink Global Solution Center
11010 NW 92nd Terrace
Miami, Florida 33178
Tel: 1-305-803-0916
I am currently arranging a pre-paid FedEx return label to return your CPU back to AMD free of charge - It will be emailed to you shortly.
Please print the label and attach it to the return package and arrange pick up or drop off through your local FedEx service center.
I will keep this ticket open for another 10 days so you can provide an update. If you need to update the ticket after 10 days, please submit a new request via
http://support.amd.com/en-us/contact/email-form
In order to update this service request, please respond, leaving the service request reference intact.
Best regards,
Shibu
AMD Global Customer Care