0% gpu usage on RX 570

[hikari]

hey,

sorry for my bad english, I'm from italy

So recently i've got my self a rx 570 itx 4gb from sapphire off a ebay seller and it arrived yesterday.

I tried to open some games to test the graphics card but the game takes forever to even get to the main menu section and whenever the gpu usage drops down to 0% the game crashes. and some times the gpu utilization goes up and down like crazy 0%-33%-99%-20% and everytime it ends with not responding,freezing, crashing and i have to reset the computer or kill the program from task manager.
one time i managed to get in game it was running around 50fps high settings on watch dogs 2 but was struttering so much and crashed 5 minutes later
forgot to mention that the when it drops down to 0% the memclock and coreclock goes down to 300mhz not sure why.
I tried to update to the latest version of windows(had the 1809vers before), using an older gpu driver, installing reinstalling with ddu, anything i could think of but nothing.

and lastly i opened gpu-z and I saw some settings that were not matching with the original rx 570 itx maybe is that the cause of the problem? see pic below

you can see that my bandwidth, pixel fillrate,texure fillrate and the memory clock were not matching at all

 

[frank30fps]

try to reinstall the bios

 

[R-T-B]

try to reinstall the bios

No. No no no. Especially not without backing up.

Try other diagnostics first. That is like, last resort.

 

[eidairaman1]

try to reinstall the bios

Erm wrong advice to give.

There is more to it than you think

 

[advanced3]

Return it.

 

[eidairaman1]

Return it.

Theres a way to fix it but i would need the same info sapphire requests.

 

[hikari]

Hi, thx for the answers, i managed to resolve the problem, it turns out was the sata cable connected to my hard drive(i have a ssd and a hard drive)where had all games stored was defective. So basically one week ago when I got my new powersupply that had 20more cables that my older one i decided to do some cable management(yeah..) and i swapped out the sata cable for that hard drive because was too short with a newer one that i bought from amazon a year ago as plus product. i thought that the hard disk was the problem when i tried to run a few games i had stored on the ssd and it had no issues of crashing, struttering or anything like that. so now the graphics card is working like a charm i managed to get a stable undervolt of 1190mhz, 920mv for better efficiency, but still some stats on gpu-z are matching a part of that everything works

 

[Strange Times]

Hi, thx for the answers, i managed to resolve the problem, it turns out was the sata cable connected to my hard drive(i have a ssd and a hard drive)where had all games stored was defective. So basically one week ago when I got my new powersupply that had 20more cables that my older one i decided to do some cable management(yeah..) and i swapped out the sata cable for that hard drive because was too short with a newer one that i bought from amazon a year ago as plus product. i thought that the hard disk was the problem when i tried to run a few games i had stored on the ssd and it had no issues of crashing, struttering or anything like that. so now the graphics card is working like a charm i managed to get a stable undervolt of 1190mhz, 920mv for better efficiency, but still some stats on gpu-z are matching a part of that everything works

try 1200@930mv or 1250@970mv (im using that)

imo there is no point of overclock or use stock RX cards, almost no difference in fps but tdp much higher than undervolted

 

[hikari]

try 1200@930mv or 1250@970mv (im using that)

imo there is no point of overclock or use stock RX cards, almost no difference in fps but tdp much higher than undervolted

going to try that, currently i have power limit set to -40 and played ac odyssey for 2 hours without any problems with less than 70watt consumption

 

[gx_play]

Hi, thx for the answers, i managed to resolve the problem, it turns out was the sata cable connected to my hard drive(i have a ssd and a hard drive)where had all games stored was defective. So basically one week ago when I got my new powersupply that had 20more cables that my older one i decided to do some cable management(yeah..) and i swapped out the sata cable for that hard drive because was too short with a newer one that i bought from amazon a year ago as plus product. i thought that the hard disk was the problem when i tried to run a few games i had stored on the ssd and it had no issues of crashing, struttering or anything like that. so now the graphics card is working like a charm i managed to get a stable undervolt of 1190mhz, 920mv for better efficiency, but still some stats on gpu-z are matching a part of that everything works

Hello, I have the exact same problem and can you explain that well? As I understood, when you played games from the HDD it had a poblem, but when you turned on the games from the SSD, it worked well?

 

[Toothless]

Hello, I have the exact same problem and can you explain that well? As I understood, when you played games from the HDD it had a poblem, but when you turned on the games from the SSD, it worked well?

First, thread necro.

Second, he quite obviously says the new sata cable was defective.