2 yrs of MSI RX 5700XT Evoke - never seen this before...

[xtreemchaos]

this might seam daft but have you tryed a diff hdmi/display cable ?.

 

[sam_86314]

I also recommend checking the thermal pads and paste.

Here's what I uncovered when I took my MSI 5700 XT MECH apart...

Very poor placement of the thermal pads on the VRAM.

Do you know how your temperatures were when using your card?

 

[eidairaman1]

I also recommend checking the thermal pads and paste.

Here's what I uncovered when I took my MSI 5700 XT MECH apart...

Very poor placement of the thermal pads on the VRAM.

Do you know how your temperatures were when using your card?

Complete lack of QA, total laziness.

 

[qubit]

Complete lack of QA, total laziness.

All those hundreds of pounds they make from their punters, but then put out garbage like this. It's almost criminal. NVIDIA aren't immune from this either. Witness the 3090 and the overheating RAM. And that's a 4 figure card ffs.

 

[Mussels]

I also recommend checking the thermal pads and paste.

Here's what I uncovered when I took my MSI 5700 XT MECH apart...

Very poor placement of the thermal pads on the VRAM.

Do you know how your temperatures were when using your card?

I cant recall if i saw that image before here on TPU, or someone else with the problem elswhere but messed up VRAM pads has been a common theme of '21 and '22

My friends been getting driver display crashes that the PC usually recovers from, but since it takes out his audio when it does he's been 'offline' from the voice chat longer than he should have for a driver crash and recover - so not full system crashes, but definitely driver crashes.

 

[sam_86314]

I cant recall if i saw that image before here on TPU, or someone else with the problem elswhere but messed up VRAM pads has been a common theme of '21 and '22

My friends been getting driver display crashes that the PC usually recovers from, but since it takes out his audio when it does he's been 'offline' from the voice chat longer than he should have for a driver crash and recover - so not full system crashes, but definitely driver crashes.

I posted that image on another forum thread shortly after I got the card; probably the "show off your tech purchase" one.

I guess I'm lucky I didn't have any other issues with my 5700 XT. After rearranging the thermal pads and applying some MX-5, I underclocked my card to 1850MHz at like 990mV or something (I care more about silence than performance), and it ran perfectly fine.

But I bought it secondhand and only used it for a few months before I upgraded to my current GPU, which I absolutely love.

 

[AlwaysHope]

This sounds to me like a hardware issue, but there's always a chance of it being driver or firmware related. DDU might not be necessary, but uninstalling the drivers and reinstalling them is always a first step. The hard reset function in the Radeon driver installer is likely sufficient. If the card has a BIOS switch, try switching it over - BIOS corruption is rare, but it happens. If neither of those change anything, then it's likely a hardware issue. Is the card still under warranty?

Thanks, no bios switch on this card. Original bios only since new. Yes, card still under warranty for another 6 months.

That... Sounds unlikely. If this was due to overheating from bad thermal paste (which really, really shouldn't happen within two years - even dried, crusty decade-old thermal paste typically works, just not well, and shouldn't cause a failure of this magnitude), then the gpu is toast. If it's overheated to the point where Windows disables it, then it is broken, and no amount of new paste will bring it back.

One of my friends on AMD has had his first gaming crashes in ~2 years, he also blames these new drivers are being unstable

I'm voting to rollback drivers one release as well

Well, its a relatively fresh install of windows (few weeks old) all MS updates of course except their radeon drivers for this card.

Msi has played bias with AMD fyi.

On the gpu side

Interesting you say that, as I had another thread on here with an issue on the MSI B450 Gaming Pro Carbon AC motherboard & their latest official bios.

this might seam daft but have you tryed a diff hdmi/display cable ?.

Not yet, only have one display port cable here atm & that's only 2 yrs old approx. But it's definitely an avenue worth exploring if it happens again.

I also recommend checking the thermal pads and paste.

Here's what I uncovered when I took my MSI 5700 XT MECH apart...

Very poor placement of the thermal pads on the VRAM.

Do you know how your temperatures were when using your card?

According to HWiNFO, the card hasn't been going over 100c (hot spot) ever for the last few months. Well within the range of AMD's recommended hot spot temp.

Not having a go at anyone here, but its apparent that if windows is complaining the device is disabled, than how the heck can it communicate that to the end user on the monitor if it's going through that device?
Checking event viewer only reveals error with AMD display driver not recovering...blah blah... that's all. Imo, at this stage I'm betting its a Windows problem & quite possibly something to do with the last OS update.

 

[Imperator]

at this stage I'm betting its a Windows problem & quite possibly something to do with the last OS update.

Well? get another disk and try a fresh install.

 

[AsRock]

AMD drivers are shit, suffered a lot with that card, me and so many others. I know, i know, i can't say that, but it's true. DDU would be what i would do, and the using old drivers is a classic with AMD that usually works.

Well at the same time pull the internet too as windows loves adding those drivers.

 

[eidairaman1]

6 months warra

Thanks, no bios switch on this card. Original bios only since new. Yes, card still under warranty for another 6 months.



Well, its a relatively fresh install of windows (few weeks old) all MS updates of course except their radeon drivers for this card.

Interesting you say that, as I had another thread on here with an issue on the MSI B450 Gaming Pro Carbon AC motherboard & their latest official bios.

Not yet, only have one display port cable here atm & that's only 2 yrs old approx. But it's definitely an avenue worth exploring if it happens again.

According to HWiNFO, the card hasn't been going over 100c (hot spot) ever for the last few months. Well within the range of AMD's recommended hot spot temp.

Not having a go at anyone here, but its apparent that if windows is complaining the device is disabled, than how the heck can it communicate that to the end user on the monitor if it's going through that device?
Checking event viewer only reveals error with AMD display driver not recovering...blah blah... that's all. Imo, at this stage I'm betting its a Windows problem & quite possibly something to do with the last OS update.

6 months warranty left Go ahead and RMA it.

 

[sam_86314]

6 months warra

6 months warranty left Go ahead and RMA it.

I'll note that I had a positive experience with MSI's RMA process.

I had to RMA my old MSI X470 motherboard a while ago, and the process was seamless. I ended up getting a new board back from them.

 

[AlwaysHope]

Well? get another disk and try a fresh install.

I have ordered another M.2 Nvme drive, so when that arrives I will definitely investigate that option.

6 months warra

6 months warranty left Go ahead and RMA it.

Its tempting I know, but I'll wait until after the above solution has been attempted & see the result of that.

 

[eidairaman1]

I have ordered another M.2 Nvme drive, so when that arrives I will definitely investigate that option.


Its tempting I know, but I'll wait until after the above solution has been attempted & see the result of that.

You dont think system restore might be able to help?

 

[xtreemchaos]

worth exploring if it happens again.

another thing other than a pinched display cables look at is PCIe leads both can cause what happening to your gpu bud.

 

[Colddecked]

Im getting a mobo RMAd right now and so far Msi service dept has been good, just send the card using a small priority shipping box from the usps itll cost around 20 and theyll handle return shipping. If windows is not even recognizing the card and you still have warranty Id just rma it while you still can.

 

[The red spirit]

AMD drivers are shit, suffered a lot with that card, me and so many others. I know, i know, i can't say that, but it's true. DDU would be what i would do, and the using old drivers is a classic with AMD that usually works.

Say what you want. I personally also had problems with AMD drivers, but more than that, most functionality of AMD control panel never ever functions correctly. My old GTX 650 Ti in comparison was rock solid and never had such problems and still doesn't. It also gained some extra functionality in software over years and everything works great. At this point I'm completely convinced that AMD simply doesn't do enough QA. Their software has had problems for nearly 3 decades at this point and they seemingly don't give a shit and don't ever truly fix it. Fuck their software and drivers.

 

[Bomby569]

Say what you want. I personally also had problems with AMD drivers, but more than that, most functionality of AMD control panel never ever functions correctly. My old GTX 650 Ti in comparison was rock solid and never had such problems and still doesn't. It also gained some extra functionality in software over years and everything works great. At this point I'm completely convinced that AMD simply doesn't do enough QA. Their software has had problems for nearly 3 decades at this point and they seemingly don't give a shit and don't ever truly fix it. Fuck their software and drivers.

i think the problem with the software is they want it to be flashy and full of features and it's too much changes too quickly and because of that nothing works properly. Nvidia has that 90's software but it all works

 

[The red spirit]

i think the problem with the software is they want it to be flashy and full of features and it's too much changes too quickly and because of that nothing works properly. Nvidia has that 90's software but it all works

Perhaps, but it's so pointless, when like 60% of it's function don't work. Also nVidia has GFE, love it or hate it, but it works perfectly fine. But then again, AMD had serious problems with software even back in catalyst days. It's just their chronic problem that they never get rid of properly and probably don't care either. I'm now convinced, that you you want proper drivers from them, never use optional ones or "stable" drivers. Only pro drivers are somewhat okay. But when it some to general QA I can't even say that their CPUs or motherboard chipsets were solid. Ryzen was full of problems up until 5000 series and it's now solid, basically when they are retiring it.

 

[Chrispy_]

Microsoft has been particularly useless of late; Windows Update uninstalling perfectly good, up-to-date WHQL Adrenaline drivers for no reason on 5500 and 5700-series cards around the office. If the device is in use and there's a driver lock (say, an exclusive fullscreen app) - I've had a couple of instances where the driver gets semi-uninstalled and left in a non-functional, dirty state. ¯\_(ツ)_/¯

I was ebaying some old stuff and literally watched Windows 10 uninstall the driver I'd just installed for an RX550 too. It had been sat in the test bench for less than 20 minutes when the display just powered off because the driver was yoinked from under its nose by some super-dumb Microsoft decision that should have resulted in someone losing their job.

I have no idea what Microsoft are playing at these days, but if you do get it working again I'd advise going to advanced system settings > Hardware tab > Device installation settings and telling Microsoft to stop being complete asshats.

 

[eidairaman1]

Im getting a mobo RMAd right now and so far Msi service dept has been good, just send the card using a small priority shipping box from the usps itll cost around 20 and theyll handle return shipping. If windows is not even recognizing the card and you still have warranty Id just rma it while you still can.

Even that RMAd card Id crack open and replace the pads immediately

Microsoft has been particularly useless of late; Windows Update uninstalling perfectly good, up-to-date WHQL Adrenaline drivers for no reason on 5500 and 5700-series cards around the office. If the device is in use and there's a driver lock (say, an exclusive fullscreen app) - I've had a couple of instances where the driver gets semi-uninstalled and left in a non-functional, dirty state. ¯\_(ツ)_/¯

I was ebaying some old stuff and literally watched Windows 10 uninstall the driver I'd just installed for an RX550 too. It had been sat in the test bench for less than 20 minutes when the display just powered off because the driver was yoinked from under its nose by some super-dumb Microsoft decision that should have resulted in someone losing their job.

I have no idea what Microsoft are playing at these days, but if you do get it working again I'd advise going to advanced system settings > Hardware tab > Device installation settings and telling Microsoft to stop being complete asshats.

MS has been useless Since W8

 

[AlwaysHope]

i think the problem with the software is they want it to be flashy and full of features and it's too much changes too quickly and because of that nothing works properly. Nvidia has that 90's software but it all works

Interesting observation right there!

...

I have no idea what Microsoft are playing at these days, but if you do get it working again I'd advise going to advanced system settings > Hardware tab > Device installation settings and telling Microsoft to stop being complete asshats.

I think you've hit the nail on the head with that advice. To replicate that error that I posted back in this thread is going to be rare to say the least. MS are more than likely optimising win 11 over 10 these days.

 

[B_Bang]

Thanks, appreciate the response.
So how does anyone know if any version of WHQL drivers are stable for this card. I mean no driver is perfect, ever. The installation of windows is only a few weeks old. Using DDU is overkill imo & that app is meant for when a user changes from Nvidia to AMD or vice versa. Anyone who proclaims using DDU is not trusting AMD, full stop! Then just use Nvidia & suck it up if they have problems, this is what the market gets with only 2 major dGPU vendors for desktops (barring Intel dGPU releases the market is yet to see) I think DDU is over rated. I've used it before but hardly ever. Using windows control panel for uninstallation of apps or drivers has never been a problem for me in many yrs of windows usage.
The 22.5.2 drivers were the first ones to be installed & then this happens.

I'm not on that machine atm, but will when I get a chance again. It happened during a gaming session.

AMD usually have two drivers available at any time. They consider the "Recomended" drivers stable. The optional ones they don't (even though they are WHQL quite often. WHQL doesn't carry the same reliability it used to IMHO. I work for an Aussie Computer retailer and I remember a lot of overheating issues specifically with the Evoke 5700xt from MSI. Our system builders always tested builds before we gave them to the customers and I know we returned some to MSi as some of the thermal pads weren't actually contacting components of the card properly. It might be worth removing the shroud and checking the pads as that was a common problem we found om the MSI Evoke 5700xt.

AMD drivers are shit, suffered a lot with that card, me and so many others. I know, i know, i can't say that, but it's true. DDU would be what i would do, and the using old drivers is a classic with AMD that usually works.

Haven't had problems with AMD drivers for quite some time now... no crashes for years....

I've had this card - MSI RX 5700 XT Evoke edition, for about 2 yrs now, & apart from the first time I installed it, today I got a completely blank screen all whilst gaming in Borderlands 3.
Not sure if its a driver issue or a failing card but after doing a hard system shut down due to no visual control of options when it happened, upon rebooting the display resolution was capped at 1024x768 on my 1440p monitor.
Checking out device manager shows the card was now disabled...
View attachment 253414

Now the only time I've ever OC this card has been purely through AMD's software adrenalin edition suites. So it has only been a software type of OC at all. No fiddling with bios flashings, hard mods, etc...

I've had crashes before with this card in this particular game but presumed it was because of an over ambitions OC I had on it, restoring defaults stopped the crashes. I've got nearly a hundred hrs up on this game, so a fairly extensive run with an Unreal engine 4 based game. There was one mini map in the game where I had 3 crashes with the 22.5.2 drivers! but the rest of the game was stable after uninstalling them via control panel & reverting back o the 22.5.1 drivers.

Had 22.5.1 drivers running at the time & have even tried 22.5.2 drivers before, but this weird crash is a real eye opener imo. I uninstalled the 22.5.1 drivers & decided to try the 22.6.1 drivers as they are WHQL listed. So far so good, although only about an hour of gaming to test them at default settings in Radeon software suite with gaming profile enabled so far.

This is all under win 10, 21H2

So the real question is, is this because of the Game's code not being optimized in certain maps within the game or is this because of poor coding in the drivers themselves?

Full teardown you can see how the thermal pads are barely covering half the ram!

I've had this card - MSI RX 5700 XT Evoke edition, for about 2 yrs now, & apart from the first time I installed it, today I got a completely blank screen all whilst gaming in Borderlands 3.
Not sure if its a driver issue or a failing card but after doing a hard system shut down due to no visual control of options when it happened, upon rebooting the display resolution was capped at 1024x768 on my 1440p monitor.
Checking out device manager shows the card was now disabled...
View attachment 253414

Now the only time I've ever OC this card has been purely through AMD's software adrenalin edition suites. So it has only been a software type of OC at all. No fiddling with bios flashings, hard mods, etc...

I've had crashes before with this card in this particular game but presumed it was because of an over ambitions OC I had on it, restoring defaults stopped the crashes. I've got nearly a hundred hrs up on this game, so a fairly extensive run with an Unreal engine 4 based game. There was one mini map in the game where I had 3 crashes with the 22.5.2 drivers! but the rest of the game was stable after uninstalling them via control panel & reverting back o the 22.5.1 drivers.

Had 22.5.1 drivers running at the time & have even tried 22.5.2 drivers before, but this weird crash is a real eye opener imo. I uninstalled the 22.5.1 drivers & decided to try the 22.6.1 drivers as they are WHQL listed. So far so good, although only about an hour of gaming to test them at default settings in Radeon software suite with gaming profile enabled so far.

This is all under win 10, 21H2

So the real question is, is this because of the Game's code not being optimized in certain maps within the game or is this because of poor coding in the drivers themselves?

This video shows how to replace the thermal pads on your exact model of card.

 

[AlwaysHope]

AMD usually have two drivers available at any time. They consider the "Recomended" drivers stable. The optional ones they don't (even though they are WHQL quite often. WHQL doesn't carry the same reliability it used to IMHO. I work for an Aussie Computer retailer and I remember a lot of overheating issues specifically with the Evoke 5700xt from MSI. Our system builders always tested builds before we gave them to the customers and I know we returned some to MSi as some of the thermal pads weren't actually contacting components of the card properly. It might be worth removing the shroud and checking the pads as that was a common problem we found om the MSI Evoke 5700xt.


Haven't had problems with AMD drivers for quite some time now... no crashes for years....


Full teardown you can see how the thermal pads are barely covering half the ram!

This video shows how to replace the thermal pads on your exact model of card.

Remove HS, void warranty?

 

[eidairaman1]

Remove HS, void warranty?

Thats possible in Australia, I'd say RMA it, if you were in the US you could repair it yourself

 

[Imperator]

In Europe for sure you must RMA it.