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Keyboard/audio stopped working after intel/samsung update from windows updates

Joined
Jan 5, 2006
Messages
17,688 (2.66/day)
System Name AlderLake / Laptop
Processor Intel i7 12700K P-Cores @ 5Ghz / Intel i3 7100U
Motherboard Gigabyte Z690 Aorus Master / HP 83A3 (U3E1)
Cooling Noctua NH-U12A 2 fans + Thermal Grizzly Kryonaut Extreme + 5 case fans / Fan
Memory 32GB DDR5 Corsair Dominator Platinum RGB 6000MHz CL36 / 8GB DDR4 HyperX CL13
Video Card(s) MSI RTX 2070 Super Gaming X Trio / Intel HD620
Storage Samsung 980 Pro 1TB + 970 Evo 500GB + 850 Pro 512GB + 860 Evo 1TB x2 / Samsung 256GB M.2 SSD
Display(s) 23.8" Dell S2417DG 165Hz G-Sync 1440p / 14" 1080p IPS Glossy
Case Be quiet! Silent Base 600 - Window / HP Pavilion
Audio Device(s) Panasonic SA-PMX94 / Realtek onboard + B&O speaker system / Harman Kardon Go + Play / Logitech G533
Power Supply Seasonic Focus Plus Gold 750W / Powerbrick
Mouse Logitech MX Anywhere 2 Laser wireless / Logitech M330 wireless
Keyboard RAPOO E9270P Black 5GHz wireless / HP backlit
Software Windows 11 / Windows 10
Benchmark Scores Cinebench R23 (Single Core) 1936 @ stock Cinebench R23 (Multi Core) 23006 @ stock
Yesterday my dad did some updates on his Asus netbook, there was a rollup December update and 2 optional updates from intel and samsung. My dad installed all, after the restart the keyboard and the audio didn't work anymore. He did a system restore and now only installed the rollup update. After the restart de keyboard and the audio were working again. Tried one more time the intel and the samsung update and again it disabled the keyboard and the audio so my dad did another system restore and all was working again. Currently he avoids the optional updates from intel and samsung.

But how(or why) can these updates disable the keyboard and the audio?
 
Joined
Apr 19, 2012
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Location
Gypsyland, UK
System Name HP Omen 17
Processor i7 7700HQ
Memory 16GB 2400Mhz DDR4
Video Card(s) GTX 1060
Storage Samsung SM961 256GB + HGST 1TB
Display(s) 1080p IPS G-SYNC 75Hz
Audio Device(s) Bang & Olufsen
Power Supply 230W
Mouse Roccat Kone XTD+
Software Win 10 Pro
Windows has probably misidentified the model of laptop or something, and is downloading driver updates that are for incorrect hardware.
 
Joined
May 4, 2012
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Location
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From my experiences, W7 updates went down the hill after Windows 10 release. Recently i had to reinstall Windows on Acer laptop. Installed OS, drivers - all good, ran Windows Update - system won't boot.
 
Joined
Jan 5, 2006
Messages
17,688 (2.66/day)
System Name AlderLake / Laptop
Processor Intel i7 12700K P-Cores @ 5Ghz / Intel i3 7100U
Motherboard Gigabyte Z690 Aorus Master / HP 83A3 (U3E1)
Cooling Noctua NH-U12A 2 fans + Thermal Grizzly Kryonaut Extreme + 5 case fans / Fan
Memory 32GB DDR5 Corsair Dominator Platinum RGB 6000MHz CL36 / 8GB DDR4 HyperX CL13
Video Card(s) MSI RTX 2070 Super Gaming X Trio / Intel HD620
Storage Samsung 980 Pro 1TB + 970 Evo 500GB + 850 Pro 512GB + 860 Evo 1TB x2 / Samsung 256GB M.2 SSD
Display(s) 23.8" Dell S2417DG 165Hz G-Sync 1440p / 14" 1080p IPS Glossy
Case Be quiet! Silent Base 600 - Window / HP Pavilion
Audio Device(s) Panasonic SA-PMX94 / Realtek onboard + B&O speaker system / Harman Kardon Go + Play / Logitech G533
Power Supply Seasonic Focus Plus Gold 750W / Powerbrick
Mouse Logitech MX Anywhere 2 Laser wireless / Logitech M330 wireless
Keyboard RAPOO E9270P Black 5GHz wireless / HP backlit
Software Windows 11 / Windows 10
Benchmark Scores Cinebench R23 (Single Core) 1936 @ stock Cinebench R23 (Multi Core) 23006 @ stock
From my experiences, W7 updates went down the hill after Windows 10 release.

Ok that may be true but my dad is using windows 8.1 on his netbook and never had any problems before with manual updating.
 
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