give me $205 to replace it.
back story:
I started having issues with my MSI 6970 recently; blue artifacting and horizontal lines...seems to be a problem with MSI's cards according to their website. Thank god my XFX 6970 works good. MSI approved my RMA pretty damn quick too! So I sent it to them overnight and its been nearly two weeks. I received a reply last night:
We apologize for any inconvenience, but we are currently out of stock of suitable or comparable replacements for your unit(s). In this case we will need to provide you with a refund based on the market value of $205.8 Will you accept this refund?
Fuck me $205 won't come close to buying a replacement 6970. Unless I find someone selling a used one.
I called the guy up and of course he didn't answer his phone. I left him a voice mail requesting that they up the refund value as I can't buy a 6970 replacement for under $345 or to consider giving me a 7 series card even if it is not quite comparable or as powerful as a 6970. I'm willing to work with them on this but I don't know if 205 is really fair.
With tax and shipping I'd have to add another $170 to buy another 6970 which at this point and time might not be worth it. I might be better selling my XFX 6970 and putting all the money towards a 7 series card or nVidia card.
One thing is for sure though; I don't think I'd buy MSI again.
This is BS imo. A warranty is not "fair trade value" it is "FULL MARKET PRICE AT PURCHASE" to give you anything less is criminal.. they eiither give u full price, an equal card or the same card.. Less cash is NOT acceptable and I seriously think they are breeching warranty laws.
There is some precendent for this kind of behavior. You auto insurer is not going to give you the money you paid for your new car if it is stolen. They are going to give you it's current value--the amount you would likely get if you sold it. There is not a lot of consistency to how a waranty does or does not have to work.
Cars vs computers have absolutely nothing in common. A warranty is NOT insurance. They have nothing in common and cannot be compared..
Warranty means. "If your stuff breaks, we will give you the "EXACT" product or the equivalent in exchange.."
Not something used or degraded in value, that is NOT a waranty, that is dam near fraud.. Hell it is fraud..
Insurance does not do that.. Insurance covers a degraded value over time and blah blah blah.. Apples and oranges..
If your coffee maker broke and they sent you a used coffe maker for the warranty replacement, would that make sense? No, of course not..lol..