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Acer E1-510 BIOS password cannot be removed pls HELP [URGENT]

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Good evening everyone,

so a friend of mine asked me to help her out for an old machine. It's an Acer E1-510. Problem is the BIOS has a supervisor password and won't let me in change the boot order or any other setting for that matter. The Acer logo briefly flashes and then the screen goes for the HDD as a bootable device. I made a MS-DOS bootable flashdrive. With command: clnpwd it cleans successfully the user password, but on the supervisor password it says: This function is not supported by the platform. The CMOS battery is soldered on this motherboard. I opened the laptop and de-soldered the positive end only (the negative I didn't touch). I left the machine for about 10 full minutes and then soldered back the positive end. Laptop boots as before...aaaand it requires a supervisor password again. I am at a loss. I've never encountered something like that before. Can anyone help? Thank you in advance.
 
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You likely are dealing with a hardware enforced password, not just one stored in CMOS. TPM/TCG type stuff.

Clearing it will likely be more effort than the machine is worth, unfortunately. Unless someone knows more than me.
 

FreedomEclipse

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Motherboard Asus PRIME Z270-P
Cooling Noctua NH-L9i
Memory 2 x 8GB Corsair 2400 mhz DDR4 CL17
Video Card(s) RX 570 4GB NITRO+
Storage Cruicial M.2 275GB drive
Display(s) 2560x1080 LG 29"
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Last edited:
Joined
Aug 20, 2007
Messages
16,077 (3.12/day)
System Name Pioneer
Processor Ryzen R7 5800X
Motherboard GIGABYTE Aorus Elite X570
Cooling Noctua NH-D15 + A whole lotta Sunon and Corsair Maglev blower fans...
Memory G.SKILL Ripjaws V Series 64GB (4 x 16GB) DDR4-3200
Video Card(s) EVGA GeForce RTX 3070 FTW3
Storage 2x Mushkin Pilot-E 2TB NVMe SSDs in RAID0
Display(s) 55" LG 55" B9 OLED 4K Display
Case Thermaltake Core X31
Audio Device(s) VGA HDMI->LG B9 OLED/Schiit Modi MB/Asgard 2 DAC/Amp to AKG Pro K712 Headphones
Power Supply Seasonic Prime Titanium 750W
Mouse Razer Deathadder v2
Keyboard 1991 IBM Model M (Second Generation White Label Part #1391401)
Software Windows 10 Enterprise (Product of work, yes it's legit)
Benchmark Scores www.3dmark.com/fs/25631365 www.3dmark.com/spy/20539287 www.3dmark.com/pr/1054199
DUUUUDE, it WORKED! Ahhh man, so glad I posted here! OK, I am in BIOS now. I just removed the supervisor's pass and I am saving the new settings. Thanks to both you for the time spared.
Glad I was wrong lol.
 
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