I bought the new Acer Predator Helios 18 with an RTX 4080 for my 9 month deployment to Lithuania. Laptops been working great up until I got here about 2 days ago. Plugged into the wall and the laptop says it’s stuck at 593w, 100% gpu usage, and 210mhz clock speed. If I switch to Nvidia GPU only it is able to show a display on the screen and I can use the laptop as I normally would with a little bit of lag and stutter when watching a video on YouTube. but as soon as i load into a game it locks at 5 fps and won’t move from 210 mhz. It also says it pulling 593w. I contacted Acer and they said I would have to ship and pay for the laptop since I’m in Lithuania even though it was purchased in the United States and I’m only here for deployment.
- I have done clean installs of newest graphics drivers and OEM driver from acer website using DDU in safe mode.
- I have factory reset the laptop and the installed a fresh copy of windows 11 with usb, figured out out to install without internet and then installed all OEM driver from the manufacturers website from a usb stick while in offline mode
- I have force-reset the bios by holding down the power button for about 1 minute and removing cmos and battery plug
guys please anything would help, otherwise I’m gonna have to pay a fortune to send this thing back to the states to get repaired by acer