There's plenty of flaming in teh interwebz about poor customer support here and there. To break the fashion, I've decided to share my positive experience. I tend to buy some Acer stuff every now and then. I've always considered them to be "on the cheap end" amongst other vendors there, however quite often I get convinced by their great performance/price ratio. Recently my projector (H5360) developed a known problem (stuck pixel), after almost 2 years of heavy use. It was still on warranty. My case got immediately accepted. The courier came at agreed date and collected the thing. Next day at 12:00 it arrived at repair centre. At 14:00 same day I got confirmation that DLP DMD was replaced and it's being shipped home. Next day, I got it back. Excellent !