AMD 590 driver installation issues?, is my card damaged?

[Abhilash716]

Hi guys, i got used card online and put in my PC and it looks like it is broken. Here are the screenshots of the card, can this card be fixed?? I tried reinstalling amd drivers but that did not work, i have the latest 20.7.2 amd software. Is the card damaged or is it something to do with installation? If i just use 590 monitor says no display. Any help would be appreciated!

Also tried to flash bios but it says error reading rom...

 

[OneMoar]

card is toast or the bios on the card is toast
I would just return the card its not worth the headache fixing somebody elses fkup

 

[Malik Sajid]

Are you plugging your old RX 580 in? If so, what happens if you boot with RX 590 only?

 

[Abhilash716]

Thanks

Are you plugging your old RX 580 in? If so, what happens if you boot with RX 590 only?

Yes i am plugging in my old RX 580 as well(that is how i can get my PC bootup), if i plug in just 590, my monitor says no input detected..

 

[Malik Sajid]

Well, I'm assuming that you've been scammed and no way you can return that card, cause if you can you should take that road.

For now just make sure you're connecting the 2x8 power cables, use the ones you powered RX 580 with, we are sure they're intact.

check if the card fans are spinning once you turn on your machine.

If you feel comfortable to take the card apart to get access to the chip, you can plug it without the cooler, put your fingers on the chip then power on your PC, see if the chip is beginning to get warmer, if so turn off your PSU immediately

If the chip is not getting any hot, that may indicates that there's a short somewhere on the PCB and the chip itself is fine, there's a fair chance you can fix it in that case but that's another whole story.

 

[Abhilash716]

Well, I'm assuming that you've been scammed and no way you can return that card, cause if you can you should take that road.

For now just make sure you're connecting the 2x8 power cables, use the ones you powered RX 580 with, we are sure they're intact.

check if the card fans are spinning once you turn on your machine.

If you feel comfortable to take the card apart to get access to the chip, you can plug it without the cooler, put your fingers on the chip then power on your PC, see if the chip is beginning to get warmer, if so turn off your PSU immediately

If the chip is not getting any hot, that may indicates that there's a short somewhere on the PCB and the chip itself is fine, the chances you can fix it is high in that case but that's another whole story.

Thanks Sajid for the response, I don't think I can return the card but i did try switching cables, I am gonna try to check if the chip is getting warm right now

 

[Poul-erik]

You have tried to put your 590 card in both pci expres ports. ???

where your rx 580 works there you should also try to put your rx 590 in.

 

[Abhilash716]

Thanks Sajid for the response, I don't think I can return the card but i did try switching cables, I am gonna try to check if the chip is getting warm right now

Well, I'm assuming that you've been scammed and no way you can return that card, cause if you can you should take that road.

For now just make sure you're connecting the 2x8 power cables, use the ones you powered RX 580 with, we are sure they're intact.

check if the card fans are spinning once you turn on your machine.

If you feel comfortable to take the card apart to get access to the chip, you can plug it without the cooler, put your fingers on the chip then power on your PC, see if the chip is beginning to get warmer, if so turn off your PSU immediately

If the chip is not getting any hot, that may indicates that there's a short somewhere on the PCB and the chip itself is fine, there's a fair chance you can fix it in that case but that's another whole story.

Okay so I did try your method and the chip is getting hot, so does it mean the chip is corrupt?

You have tried to put your 590 card in both pci expres ports. ???

where your rx 580 works there you should also try to put your rx 590 in.

Yeah I tried that as well, but same result there is no display in my monitor.

 

[Malik Sajid]

Okay so I did try your method and the chip is getting hot, so does it mean the chip is corrupt?

That means power is delivered to the chip, it's more likely that the chip is defective but graphics cards are not that simple, It still could be some failing components on the board.

Heating on the chip with a hot gun is your best chance now, that won't fix it permanently but will resurrect it for some time, one to six months maybe more.

 

[Abhilash716]

That means power is delivered to the chip, it's more likely that the chip is defective but graphics cards are not that simple, It still could be some failing components on the board.

Heating on the chip with a hot gun is your best chance now, that won't fix it permanently but will resurrect it for some time, one to six months maybe more.

Thanks mate, I will try that option later and see how it goes.

 

[OneMoar]

Ok lets not tell people to heatgun there gpus untill we accually know what is wrong Ok?

first thing is first dump the bios with the latest ati flash from dos and compare it to the latest official version for the card

some of these cards used for mining frequently show up on ebay and occasionally they have been flashed to a mining bios that disables all video output or have been incorrectly flashed and are bricked

 

[Malik Sajid]

Ok lets not tell people to heatgun there gpus untill we accually know what is wrong Ok?

first thing is first dump the bios with the latest ati flash from dos and compare it to the latest official version for the card

Good point! My apologizes.

 

[Abhilash716]

Ok lets not tell people to heatgun there gpus untill we accually know what is wrong Ok?

first thing is first dump the bios with the latest ati flash from dos and compare it to the latest official version for the card

some of these cards used for mining frequently show up on ebay and occasionally they have been flashed to a mining bios that disables all video output or have been incorrectly flashed and are bricked

I tried flashing the bios but I get Error reading the ROM( please see the screenshot) I feel like I tried everything on internet with no success

 

[OneMoar]

the gpu info he posted seems to indicate a bios corruption or other problem

I tried flashing the bios but I get Error reading the ROM( please see the screenshot) I feel like I tried everything on internet with no success

did you try it from dos ?

and what is the exact model of the card does it have a bios switch ?

if the bios is badly corrupted you may need to use a hardware programmer to recover the card

 

[Malik Sajid]

the gpu info he posted seems to indicate a bios corruption or other problem


did you try it from dos ?

and what is the exact model of the card does it have a bios switch ?

if the bios is badly corrupted you may need to use a hardware programmer to recover the card

The driver managed to detect it as an RX 590 card so it's an RX 590' BIOS and according to gpu-z it's able to auto detect the vram vendor, if it's a wrong BIOS, it should've at least reported a correct memory info.

I'm not sure tbh, but yeah it's still worth a shot to find out and get the original BIOS then flash it via an SPI programmer.

@Abhilash716 take a deep dive into that thread

Picture the white labels on the back of the card, maybe we can grab you the original BIOS.

 

[OneMoar]

the error reading from rom is what has got me thinking it was a bad flash or something
that and the bios string gpu z is reporting is wrong look at the device id string its 1002 67df 1002 67df it should be 1002 67df -someothernumberhere

 

[Abhilash716]

the gpu info he posted seems to indicate a bios corruption or other problem


did you try it from dos ?

and what is the exact model of the card does it have a bios switch ?

if the bios is badly corrupted you may need to use a hardware programmer to recover the card

the error reading from rom is what has got me thinking it was a bad flash or something
that and the bios string gpu z is reporting is wrong look at the device id string its 1002 67df 1002 67df it should be 1002 67df -someothernumberhere

@OneMoar Yeah I get Error reading from ROM as soon as I click the amdvbflashWin.exe with both my working RX 580 and this 590, not sure about the bios switch where do we find it? @Malik Sajid Here is the label on the back of the card

@OneMoar Yeah I get Error reading from ROM as soon as I click the amdvbflashWin.exe with both my working RX 580 and this 590, not sure about the bios switch where do we find it? @Malik Sajid Here is the label on the back of the card

Well is this a 580?? It's so weird on device and everywhere else it says 590!

 

[Malik Sajid]

@OneMoar Yeah I get Error reading from ROM as soon as I click the amdvbflashWin.exe with both my working RX 580 and this 590, not sure about the bios switch where do we find it? @Malik Sajid Here is the label on the back of the card
View attachment 164407

Oh that's an RX580, the previous owner probably thought that he can unlock it into RX 590, and flashed it with an RX 590 bios!

 

[OneMoar]

Oh that's an RX580, the previous owner probably thought that he can unlock it into RX 590, and flashed it with an RX 590 bios!

I suspected that was the case based on the bios string
occasionally I have been known to be right

This bios may work

Powercolor RX 580 VBIOS

8 GB GDDR5, 1350 MHz GPU, 2000 MHz Memory

www.techpowerup.com

thankfully that card has a switch on the edge to change over to the backup bios
try that first the switch is located on the edge of the card usually twords the front its a very small switch easy to miss

 

[Malik Sajid]

I suspected that was the case based on the bios string
occasionally I have been known to be right

This bios may work

Powercolor RX 580 VBIOS

8 GB GDDR5, 1350 MHz GPU, 2000 MHz Memory

www.techpowerup.com

That was one good observation, hope things will go right with this card.

 

[OneMoar]

That was one good observation, hope things will go right with this card.

it likely has dual bios's he just needs to location the micro switch and move it to the other position
don't forget to repaste and reinstall the cooler

 

[Abhilash716]

@OneMoar where is the bios switch, I can't seem to find it..here is the pic near power..am I looking at right place?

 

[OneMoar]

the switch should be on the other end on the very edge of the card
if its not there it doesn't have it sadly
in which case you will need to hope atiflash thatcan recover it, you may need to buy a hardware programmer if atiflash is unable to write to the card

 

[Malik Sajid]

Here it's, hope it's there.

 

[Abhilash716]

the switch should be on the other end on the very edge of the card
if its not there it doesn't have it sadly
in which case you will half to open atiflash can recover it, you may need to buy a hardware programmer if atiflash is unable to write to the card

@OneMoar Looks like this card doesn't have it..but thanks for trying guys, I try other options mentioned here and update tomorrow..good night all for now !!!