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AMD A10 7850K Freezing after GPU-Z opened

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Processor AMD A10-7850K
Motherboard MSI A88X-G45 GAMING
Cooling Stock
Memory AMD Radeon R9 Memory 2400 MHz (2x4 GB)
Video Card(s) Radeon R7 (Spectre)
Storage Samsung 840 EVO 120 GB
Display(s) DELL P2314H
Power Supply EVGA 1000 P2
#1
hi all
i bought new APU, Motherboard, RAM, SSD, PSU. this is brand new and unopened. (on the paper everything must be ok but...)

when i open GPU-Z, windows is freezing. no matter what OS is isntalled, Win 7 64 bit or Win 8.1 64 bit

My PC:
APU: AMD A10-7850K
Motherboard: MSI A88X-G45 GAMING (Bios: V1.2b2)
RAM: AMD Radeon R9 Memory 2400 MHz (Part number: R934G2401U1S)
HDD: Samsung 840 EVO 120 GB
PSU: 400 Watt (now i have EVGA 1000 P2 but nothing is changed)
Monitor: DELL P2314H (connected by Display Port)
GPU-Z Version: 0.7.8
Windows 7 Ultiamte 64 bit (now i have Win 8.1 64 bit)


everything you can see here

MSI's technical support told me that this is not the hardware problem, this is soft problem
what i have to do now?
 
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#2
Have you tried any games or anything on the system yet? You may have a stability issue that is being caused by a certain part not working properly. Ram is one of the leading causes for this so I would check in your bios that the ram settings match what its supposed to be and that the voltage is correct.
 
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Jun 25, 2014
Messages
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Processor AMD A10-7850K
Motherboard MSI A88X-G45 GAMING
Cooling Stock
Memory AMD Radeon R9 Memory 2400 MHz (2x4 GB)
Video Card(s) Radeon R7 (Spectre)
Storage Samsung 840 EVO 120 GB
Display(s) DELL P2314H
Power Supply EVGA 1000 P2
#3
Have you tried any games or anything on the system yet? You may have a stability issue that is being caused by a certain part not working properly. Ram is one of the leading causes for this so I would check in your bios that the ram settings match what its supposed to be and that the voltage is correct.
thx for answer
yes everything is working perfect, any games, any software (btw what i'm using everything works perfect) working without any problems. i even use several benchmaks for my APU and no one get failed.
APU is not overclocked. in BIOS everything is default. RAM voltage is AUTO, also timings is set to AUTO (i can use XMP and AMP on 2400 Mhz)
BIOS is flashed. i repeat, every software working normally, only what i suffer is BSOD but sometimes while i'm watching movies on youtube or in any media player (often occured in win 7) but on win 8.1 BSOD almost disappeared.

this is taken while i watched movies on youtube. i had with Win 7 64 bit
https://drive.google.com/file/d/0B8SELDUqyFaMMS1Ob09oUHdLaDA/edit?usp=sharing
 
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#4
Have you tried a different version of the graphics driver? This is either driver related or the GPU portion of the APU is faulty. Do you have a cheap video card you could use to see if the problem goes away?
 
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Processor AMD A10-7850K
Motherboard MSI A88X-G45 GAMING
Cooling Stock
Memory AMD Radeon R9 Memory 2400 MHz (2x4 GB)
Video Card(s) Radeon R7 (Spectre)
Storage Samsung 840 EVO 120 GB
Display(s) DELL P2314H
Power Supply EVGA 1000 P2
#5
Have you tried a different version of the graphics driver? This is either driver related or the GPU portion of the APU is faulty. Do you have a cheap video card you could use to see if the problem goes away?
yes i tried to install older graphics driver since this APU released but nothing is changed. unfortunately i have not any VGA to try what will be happen.
btw i especially bought this RAM because it is designed for the AMD system. otherwise i could bought G SKILL memory....
no matter what is the memory frequency, 1333 or 2400 mhz, the problem is not solved by frequency adjusting.
i have no idea, why is that everything is working? any game what i played before, no one crashed. only this little soft called GPU-Z is enought to freeze my PC.
 
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Cooling RX 360mm + 140mm Custom Loop in Push Pull Config. / Dell Stock / HP Stock
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Video Card(s) GTX Titan XP (2025mhz) / Asus GTX 950 (No Power Connector) / RX 580
Storage Samsung 512gb SSD RAID 0 and 2tb HDD x4 RAID 5 / 300gb x8 RAID 5 / NVME 240gb SSD and 1tb HDD
Display(s) Acer XG270HU 1440p 144hz Freesync, Acer B286HK 4K UHD Monitor / 1080p 60hz Freesync display
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Audio Device(s) Realtec ALC1150 (On board)
Power Supply Rosewill Lightning 1300Watt
Mouse Logitech G5
Keyboard Logitech G19S
Software Windows 10 Pro / Windows Server 2008 R2 / Windows 10 Home
#6
yes i tried to install older graphics driver since this APU released but nothing is changed. unfortunately i have not any VGA to try what will be happen.
btw i especially bought this RAM because it is designed for the AMD system. otherwise i could bought G SKILL memory....
no matter what is the memory frequency, 1333 or 2400 mhz, the problem is not solved by frequency adjusting.
i have no idea, why is that everything is working? any game what i played before, no one crashed. only this little soft called GPU-Z is enought to freeze my PC.
Odd, it must just be what ever is being called by GPU-Z is causing the issue. Peculiar because I see no online references for this issue so it sounds isolated meaning its something specific to your setup. If its not the ram then the chances are its a problem with something APU related... So no other software causing issues anymore or are there other things causing the issue because this is still sounding like an APU stability issue.

Try the following:
Remove one ram stick and then run your tests, if no problem occurs try the other and repeat process. Then try again with both sticks inside and see if the problem occurs still.

Try running a CPU stress test like prime95 and a GPU stress test like 3dmark and let them run for awhile to see if anything happens.
 
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Processor Core i7 920 D0 @ 4.0GHz 1.24 vcore
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Cooling Xigmatek S1283 with push\pull fan configuration.
Memory 6GB Mushkin DDR3 1600MHz 7-8-7-20
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Display(s) I-INC 28" 1920x1200 HDMI
Case Ultra M998
Audio Device(s) Realtek HD
Power Supply Corsair TX750W
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#7
Also try uninstalling the driver, then open GPU-Z and see if it still crashes.
 
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Processor AMD A10-7850K
Motherboard MSI A88X-G45 GAMING
Cooling Stock
Memory AMD Radeon R9 Memory 2400 MHz (2x4 GB)
Video Card(s) Radeon R7 (Spectre)
Storage Samsung 840 EVO 120 GB
Display(s) DELL P2314H
Power Supply EVGA 1000 P2
#8
Odd, it must just be what ever is being called by GPU-Z is causing the issue. Peculiar because I see no online references for this issue so it sounds isolated meaning its something specific to your setup. If its not the ram then the chances are its a problem with something APU related... So no other software causing issues anymore or are there other things causing the issue because this is still sounding like an APU stability issue.

Try the following:
Remove one ram stick and then run your tests, if no problem occurs try the other and repeat process. Then try again with both sticks inside and see if the problem occurs still.

Try running a CPU stress test like prime95 and a GPU stress test like 3dmark and let them run for awhile to see if anything happens.
i will test my pc by prime95 but later... APU is stable at stock frequency. it is never crashed by itself, thanks god. i think gpu-z software is not fully compatible to AMD systems

Also try uninstalling the driver, then open GPU-Z and see if it still crashes.
i unistall catalyst driver and then restart my pc.
then windows is loading without VGA driver, so i opened GPU-Z and get freezing again. looks like driver is not problem.
 
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#9
its not isolated, It just happened to me today just got new ram and my MB is top of the line so its the APU ill be contacting AMD and you should too
 
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#10
its the APU everyting on my PC is brandnew and or is installed correctly
 

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#12
1. disable flash hardware acceleration will correct the BSOD its a known issue and its adobes problem not amd's tho you may wanna update the drivers to the LATEST to see if it corrects it else just turn the flash hardware acceleration off by right clicking on the video

2. goto into the bios and take everything off auto set the ram timings manually to what they should be
odds are the cpu may not handle 2400Mhz without tweaking the voltage most APU's only do ~2000 at stock imc voltage
to get 2400 stable you will most likely need to give the voltages a slight bump try like 0.25 and go up from their

this has nothing todo with gpu-z other then the fact that GPU-z tells the APU to throttle up and the imc is unstable at the required speed
 
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#13
my ram is at rated speeds @ 2133 the speed supported by the CPU everything else is fine its the CPU
 
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#14
also this not only happens with GPU z of which i tried today but it happens from time to time while i'm doing nothing but watching a video
 

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#15
also this not only happens with GPU z of which i tried today but it happens from time to time while i'm doing nothing but watching a video
read my reply nub
and no offically APU's only support 1866
 
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Processor AMD A10-7850K APU with Radeon(TM) R7 Graphics
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#16
Motherboard Name ASRock FM2A88X+ Killer
Front Side Bus Properties: Bus Type AMD K15.3 Real Clock 100 MHz Effective Clock 100 MHz
North Bridge Clock 1800 MHz
Memory Bus Properties: Bus Type Dual DDR3 SDRAM Bus Width 128-bit
DRAM:FSB Ratio 32:3
Real Clock 1067 MHz (DDR)
Effective Clock 2133 MHz
Bandwidth 34133 MB/s
 

OneMoar

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#18
you aren't listening nor understanding
most APU's only support 1866 ram PERIOD it doesn't matter what the ram says or what the board says the apu only supports 1866 out of the box if you want more then that you will need todo some tweaking any ram kit >1866 isn't gonna be plug in play at least not in 100% of cases

timings/chip quality variances in board compatibility all come into play at higher ram speeds
 
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#19
you aren't listening nor understanding
APU's only support 1866 ram PERIOD it doesn't matter what the ram says or what the board says the apu only supports 1866 out of the box if you want more then that you will need todo some tweaking
i retrack my statement then
so what are we to do?
 
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#20
what tweaking do i need todo
 

OneMoar

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#21
I would start with bumping the following
edit nm I found a video of that boards bios the setting you want is cpu-nb voltage up it by 0.25
that should do it if 0.25 doesn't help try +0.050 or whatever next step up
also ensure that the ram is running at 1.65v timings set to manual(and correctly set) DTC set to ganged
Its also entirely possible the the ram is just bad AMD memory isn't that awesome you can safely up up to 1.68v and see that helps also giving the vcore a bit of a bump isn't gonna hurt either
 
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#22
mind if i post some screen shots of f stream 4 u to look at?
 
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#23
this is what my pc stats look like what do i need to fiddle with
 

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OneMoar

There is Always Moar
Joined
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7,578 (2.58/day)
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Location
Rochester area
System Name Kreij Lives On
Processor Intel Core i5 4670K @ 4.4Ghz 1.32V
Motherboard ASUS Maximus VI Gene Z87
Cooling Reeven Okeanos Single 140MM Fan +2 SP120 White's
Memory 16GB kingston hyper x @ 2133 @ 11 11 11 32
Video Card(s) EVGA GTX 1060 ACX Copper Single fan
Storage 240gb Cruical MX200SSD/WD Blue 1TB
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Audio Device(s) onboard
Power Supply HX 750i
Mouse Roccat KONE
Keyboard Rocatt ISKU with ISKUFX keycaps
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#25
increase the cpu-nb by 0.25
increase the ram voltage to 1.65 looks like things as as I figured and the auto settings in the bios are incorrect