ANTonline.com screws me with 5850!

Gjohnst4 · Dec 9, 2009

I got lucky and found an MSI 5850 for 289.99 Shipped at ANTonline.com 12 days ago, Thought to myself, not the best deal but prices are going up, and I was right.
I come home today expecting delivery, but instead I get this in my inbox.

Hi, my name is Amanda and I'm a manager with the Customer Service team at ANTOnline.

We have been notified that your product order was damaged in transfer from the regional warehouse to the shipping hub.

We apologize for the inconvenience and are refunding immediately and filing an insurance claim for our lost goods.

Again we have refunded you purchase in full, so you can re-order as you see fit; we apologize for any inconvenience.

Amanda

Customer Service Manager
ANTOnline Customer Service

The Support Team at ANTOnline.com

GWAAAH!!!!! It should have been here by now, TWELVE DAYS LATER, and all I get is an email!? I wrote back stating that a refund was not sufficient, that this is a limited supply item thats price has already increased, and that a replacement with rush delivery is the only way to take care of you customers! Am I justified or expecting to much??

PaulieG · Dec 9, 2009

Gjohnst4 said:
I got lucky and found an MSI 5850 for 289.99 Shipped at ANTonline.com 12 days ago, Thought to myself, not the best deal but prices are going up, and I was right.
I come home today expecting delivery, but instead I get this in my inbox.

Hi, my name is Amanda and I'm a manager with the Customer Service team at ANTOnline.

We have been notified that your product order was damaged in transfer from the regional warehouse to the shipping hub.

We apologize for the inconvenience and are refunding immediately and filing an insurance claim for our lost goods.

Again we have refunded you purchase in full, so you can re-order as you see fit; we apologize for any inconvenience.

Amanda

Customer Service Manager
ANTOnline Customer Service

The Support Team at ANTOnline.com

GWAAAH!!!!! It should have been here by now, TWELVE DAYS LATER, and all I get is an email!? I wrote back stating that a refund was not sufficient, that this is a limited supply item thats price has already increased, and that a replacement with rush delivery is the only way to take care of you customers! Am I justified or expecting to much??

It sounds to me like they didn't want to sell you the card at that price, so they made up the story to justify the non-delivery. My bet is that they will not do as you asked.

zithe · Dec 9, 2009

Try threatening legal action and see if you get a stupid reader with no backbone. lol

crazyeyesreaper · Dec 9, 2009

justified no do i wish you were yes we have all been spoiled by newegg / tiger direct (tigers been good to me) as far as issues with items etc as such we hold other hardware sellers to higher standards standards that they cannot live up to.

long story short i say hell yea your justified

in the real world dont expect them to do a damn thing for you

Gjohnst4 · Dec 9, 2009

<<< Tears, of sadness or anger; not sure lol
Im not expecting anything, but even telling this story is justice of sorts. Dont buy from Antonline! They will screw you.

Sasqui · Dec 9, 2009

That sucks, and it sounds like a cover for a mistake they made in price or stock. Fuck them. Move on and keep looking.

MKmods · Dec 9, 2009

lol, you didnt get screwed, You got ur money back.

Whats screwed is the amount ANT charges for shipping 24/7..

Newegg has made it almost impossible for other companies, they all suck compared to them.

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ANTonline.com screws me with 5850!

Gjohnst4

New Member

PaulieG

zithe

crazyeyesreaper

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Gjohnst4

New Member

Sasqui

MKmods

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