Anyone ever returned anything to asus to get fixed?

@RaXxaa@ · Oct 17, 2009

Hello everyone, Iam wondering if any techpowerup user ever had anything sent in for a repair to asus? because i have to and i dont wanna get anything Fucked up

so can anyone help me out, the email said you have to pack it up and take an attachment prinout with you that gives free shipping and has the address on it, then goto nearest FedEx kinko service and sent it in. so is that it? and another email said something about return package something... so can anyone help me out

Homeless · Oct 17, 2009

I had to pay for shipping myself the last time I returned something to Asus.

BraveSoul · Oct 17, 2009

do what it sais, i had to send a motherboard bios chip once, all went smooth

PaulieG · Oct 17, 2009

Last board I sent into Asus was returned to me with the EXACT same problem. It was kind of a shitty board, so I just tossed it rather than send it in an additional time.

[Ion] · Oct 17, 2009

I returned a broken P5K-E to Asus, they payed shipping to them and shipping back, the return board worked perfectly. From the time I sent them the package to the time I received the new board was about 2 weeks. I was very impressed with the Asus customer support, about a month after I received the replacement motherboard an Asus tech guy called me to verify that the replacement board was still working fine (and it was)

erocker · Oct 17, 2009

[Ion] said:
I returned a broken P5K-E to Asus, they payed shipping to them and shipping back, the return board worked perfectly. From the time I sent them the package to the time I received the new board was about 2 weeks. I was very impressed with the Asus customer support, about a month after I received the replacement motherboard an Asus tech guy called me to verify that the replacement board was still working fine (and it was)

Me too! The gentleman I had contact with via email was great. All he wanted to do was resolve my situation and make sure I still was their customer. Didn't even take two weeks for me, and I'm a loyal customer ever since.

maq_paki said:
Hello everyone, Iam wondering if any techpowerup user ever had anything sent in for a repair to asus? because i have to and i dont wanna get anything Fucked up so can anyone help me out, the email said you have to pack it up and take an attachment prinout with you that gives free shipping and has the address on it, then goto nearest FedEx kinko service and sent it in. so is that it? and another email said something about return package something... so can anyone help me out

Just make sure you read over everything they send you. Follow their instructions very closely and all should go very well.

sneekypeet · Oct 17, 2009

I will say this....

Even though evey asus motherboard I have had falls to pieces when I touch em, the service I recieved was better than most RMA experiences. Informed staff on the phones helps cut out a lot of the BS that is usually associated with bad service.

kenkickr · Oct 17, 2009

I have returned a couple boards to them and only 1 time have I had a bad experience with them and I think it was more somebody there didn't know how to communicate with the rest of the RMA staff. The other 2 RMA's I had went smooth as butter. Just make sure you do exactly as stated on the RMA email/form they sent you.

Flyordie · Oct 17, 2009

Yeah, ASUS caught my customership with their Graphics Division. I bought an Open Box HD4850 from newegg when the HD4850s were still $200... I bought it for $145 shipped. ASUS customer support said they would cover it under the standard warranty, since the card was an RMA return from another customer... lol...

newtekie1 · Oct 17, 2009

I've had to RMA a few boards.

The first was my P5N32-E, don't remember what went wrong, but they replaced it with a brand new retail board. I had to pay shipping to them, but they paid shipping to me.

The second was my P5B, it wouldn't POST, they returned the board to me, having done nothing, so the problem still existed. When I called them, they said they tested it and it workd just fine, they were right, it turned out I had some bad RAM. I paid shipping to them, they paid shipping back to me, despite it not being their fault.

@RaXxaa@ · Oct 18, 2009

Well seems that asus has a good customer support but well in some cases asus paid shipping and in some cases they didnt pay shipping? whats up with that

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Anyone ever returned anything to asus to get fixed?

@RaXxaa@

New Member

Homeless

BraveSoul

PaulieG

[Ion]

WCG Team Assistant

erocker

*

sneekypeet

Retired Super Moderator

kenkickr

Flyordie

newtekie1

Semi-Retired Folder

@RaXxaa@

New Member

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