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Anyone share experience with Asus RMA?

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#1
I bought an Asus transformer book and had two faulty docks, one got replaced in store and the other was out of the 30 day period even though I rang asus and they said I was entitled to 3 months floor replacement. Anyways I ended up having to send it to Asus to be repaired when all I needed was a new dock, the computer part of it is fine and working exceptionally well. It's two weeks and still the repair docket says it has been received for assessment. I need this soon as I go back to school very soon for my last year. Anyhow, are Asus generally good in situations like these? Would I receive a fully working unit this time round? Will the actual laptop be damaged throughout the process (heard horror stories of this). Anyways, thanks for your time
 

Solaris17

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#2
I usually have not had problems with the big manus as far AS RMA quality. though I hate corsair with a burning passion. the products are fantastic but their support staff have been nothing but difficult to deal with for me.
 

t_ski

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#3
I had an Asus Radeon 7770 Direct CU go bad. I RMA'ed it, and got an Nvidia 560TI with a serial number sticker on it that said it was a Radeon 7770. I had to pay to send the original card back, then send their screw-up back. I wasn't happy, but I've heard of worse from Asus and many other vendors.
 
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#4
I usually have not had problems with the big manus as far AS RMA quality. though I hate corsair with a burning passion. the products are fantastic but their support staff have been nothing but difficult to deal with for me.
I keep seeing this a lot in customer reviews on Newegg, but when dealing with them on replacing a faulty USB 3.0 header on the front panel of my Carbide 500R case, they sent me two replacements free of charge (both had the same issue) and were willing to send me another, but by that time I had given up and purchased a different case. They were very quick to respond and friendly. Sent the replacements fast as well.

Heck, the H100 I'm using now was an RMA, all I did was use the support portal and call in because my old block showed signs of possible leakage (discoloration of the copper plate at two corners), they advance RMA'd me a brand new non refurb unit and paid for the shipping to send mine back. No questions asked.

On top of that, when I was having issues with my K90 I spoke up about it on their forums, and their mod contacted me through PMs about a beta firmware that was supposed to help fix the repeating key issue (it did by the way). They asked for feedback but that was about it, and I thought that was pretty awesome.

I know that not everyone's experiences have been the same as mine. I'm not a PR shill by any means, but I've dealt with my fair share of companies, and fought with them tooth and nail, but I never felt like I've had to do that with Corsair.
 
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#5
I will share my experience and what a nightmare it was. I need to find the link.

Corsair RMA was painless, replace a quad dom kit within 5 days delivered to my door.

Also you can check the ASUS cases filed with the BBB online. ASUS is not even a member of the BBB. Fun read.
 

Solaris17

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#6
I keep seeing this a lot in customer reviews on Newegg, but when dealing with them on replacing a faulty USB 3.0 header on the front panel of my Carbide 500R case, they sent me two replacements free of charge (both had the same issue) and were willing to send me another, but by that time I had given up and purchased a different case. They were very quick to respond and friendly. Sent the replacements fast as well.

Heck, the H100 I'm using now was an RMA, all I did was use the support portal and call in because my old block showed signs of possible leakage (discoloration of the copper plate at two corners), they advance RMA'd me a brand new non refurb unit and paid for the shipping to send mine back. No questions asked.

On top of that, when I was having issues with my K90 I spoke up about it on their forums, and their mod contacted me through PMs about a beta firmware that was supposed to help fix the repeating key issue (it did by the way). They asked for feedback but that was about it, and I thought that was pretty awesome.

I know that not everyone's experiences have been the same as mine. I'm not a PR shill by any means, but I've dealt with my fair share of companies, and fought with them tooth and nail, but I never felt like I've had to do that with Corsair.
My experiences with EVGA were the same nothing but great things with them. Though I've seen others complain about EVGA I suppose it all depends but I just grew tired of it. I am now totally convinced that they just forward me straight to the d@#$ head in the ram department. nice short terse emails he would probably make a great football coach. When my HX1000 melted I was still within warranty and seeing how expensive it was I told myself to do the RMA but instead bought a completely different unit and trashed the HX simply because I will not stand another email from that company.
 
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#7
EVGA drop shipped a replacement NEX1500 because of a post I made about coil buzz on the PSU forum looking for help. They only charged my debit card 1.00 for the drop ship. EVGA by far has the best RMAs.

MSI keeps sending me bad gpus for my replacements. After 3 bad 7950s sent to me they finally upgraded them to 2x 7970L. And one of those has died and they sent me a bad one again. Waiting for my replacement, again.
 
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#8
ASUS would not honor the warranty on my Z87-Pro when a MOSFET blew up on it
 
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#9
ASUS would not honor the warranty on my Z87-Pro when a MOSFET blew up on it
They have to if it is still within the warranty time line. That is what happened to my R4E, it even caught fire from the fets. Also my new replacement died after 3 months, I have yet to RMA. I just bought another ASUS board, the R4BE. I like the hardware but not the service they promise. The problem with ASUS RMA is they use a 3rd party company called Pegatron. They are the ones that have no clue.

If it is still under warranty PM me and I will send you the email address of an ASUS parts dealer that can help you out. He helped me by having direct connections to the ASUS elitist within the mighty corporation.
 
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t_ski

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#11
The new Z9PE-D8 I just got had a major short, causing smoke and a small fireball under the heatpipe for the chipset. I'll have another Asus RMA to go through now :nutkick:
 
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#12
i used Asus' RMA a couple of times, last time was recently with a Asus 24inch LED Monitor that got replaced all they forgot to ship with it, was cables :laugh:

so now i am waiting on the power brick, audio cable and vga cable, so as far as exchange goes they use UPS not a problem there. This RMA case was at work, but i doubt that will change anything.
 
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#13
i used once the rma of asus and it was very quick . may be they like customers that ask first in the rog forum to solve the bug .
when i removed the cpu there was "burned" spot , ldlc.com "tested" it and sent it back to me...[ test with boot of win7...only]

so i made a topic at intel forum asking if they change burned cpu.....it was very long but i finally have my brand new cpu

the brand not to buy is ocz that is bankrupting . i bough 2 pci-e hd ssd , one was dead at delivery , ocz europe told me to send board , a month later : no new card or news...
i wrote to ocz us , that said they ll do a wire to partly refund me ...nearly two weeks later i do not have the money . their bank is in california and mine in france...
 
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#14
Lol! Raja from the ASUS ROG forums locked my RMA thread. What an Asshat that dude is, he even has his reputation stats disabled.

I have had no problems with my OCZ RMAs, they where helpful and helped me try fixing my SSD before the RMA.

Samsung bought OCZ drive division so it should be better now as a company.
 
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#15
Asus will not replace a GPU until the third RMA. This is why I do not use Asus GPU's if possible. With that being said every time I have had an issue with an Asus GPU its been on ATI/AMD hardware. I've had three NVIDIA card from them that have been flawless. Their Intel mobos are damn good from my experience also. I guess with all vendors its hit and miss. Except Corsair RAM. It always seems to suck for me. I use G.Skill or Patriot almost exclusively. Everyone's experience varies I guess.
 

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#16
I RMAed a AM3 board I picked up off ebay KNOWING BROKEN for 15$ and they repaired it and shipped it back without a question.
 
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#17
I RMAed a AM3 board I picked up off ebay KNOWING BROKEN for 15$ and they repaired it and shipped it back without a question.
That's because you're from the dirty.......like me.
 

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#18
edit:
Opps was thinking of corsair LMAO..
 
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#19
Rang them up, apparently I just have to wait for the vendor, hopefully it isn't too much longer
 
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#20
ASUS would not honor the warranty on my Z87-Pro when a MOSFET blew up on it
Wow. That's a 12 phase motherboard ... and to think that there are 4 phase mobos that run OCed 24/7 for years with no issues.
 
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#21
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#22
Thanks for the correction.
 

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#23
Usa Asus rma imo and my experience dealing with them is a joke. I had a brand new motherboard that was faulty and I told them I want a brand new one sense the one I sent to them was new. What I got was a used board with one of the two bios chips missing, and bent over capacitors wtf!!! I was livid to say the least. I would've called asus canada first but lost the number. I however got the number later on and called Tom in canada, explained my issue and the next day I had a brand new maximus board sitting on my desk.
 
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#24
Just an update, still waiting. No response yet at all. If it doesn't arrive by this weekend I am going to complain. It should not take a month to replace a dock.
 
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#25
I'll let you know in about a week. As I recently RMA'd one of my ASUS Z87-A motherboards this week that had a few bent pins.