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Anyone share experience with Asus RMA?

ikith

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#26
ASUS RMA is a nightmare:
Motherboard 1:
I'd bought a laptop on Newegg that was Refurbished from ASUS, I got it, would immediately shut off when I touched the palm rest, seemed like a short in the case, called them I had to pay shipping which was fine.

Motherboard 2:
got the laptop back with a new board, booted it up, they had wiped my data out which was fine, I authorized them, so I ran Windows Update it went to reboot, started to reboot, got to the ASUS ROG logo and shut off, would not power back on even after troubleshooting, had to pay for shipping back again.

Motherboard 3:
Got it back, this time the touchpad was rubber banding (Would move mouse and let off the touchpad, and it would bounce back to the previous location), had some sound issues where the subwoofer wouldn't come back after hibernate, they paid for shipping this time.

Motherboard 4:
Got laptop back, mostly fixed, used it for a week, ended up shutting off randomly exactly on day 8 of me having it back.

At this point they ran out of motherboards for my laptop and contacted me saying so, they said I would either have to wait, or they would ship me a replacement if they didn't get a board in within a week, I said replace the laptop, they sent me the specs of the laptop I would be receiving, they were significantly better so I accepted, they ended up not getting a board in and shipping me the replacement, no issues sense then.

I'm sure this isn't the worse case but it took 4 tries and a replacement laptop to get it right, each time they said they would have a supervisor looking over it this time and testing to make sure everything worked, they also tried to get me to pay for shipping each time it died even though I already had a case open with them for previous issues with the same laptop and different motherboards.

Possible that I got "lucky" with bad motherboards/parts.
 
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System Name RemixedBeast
Processor Intel i5 3570K @ 3.4Ghz
Motherboard ASRock Z77 Pro3
Cooling Coolermaster Hyper 212 Evo
Memory 16GB Corsair XMS3
Video Card(s) EVGA Nvidia GTX 650 Ti SSC 1GB
Storage 1.5TB Seagate/128GB Samsung 840
Display(s) Samsung SyncMaster P2350 23in @ 1920x1080 + LG Flatron 19in Widescreen 1440x900
Case Antec Three Hundred Two
Audio Device(s) Beyerdynamic DT770 Pro 80 // Fiio E7 Amp/DAC
Power Supply 620w Antec High Current Gamer HCG-620M
Mouse Logitech G700s/G502
Keyboard Logitech K740
Software Windows Server 2012 x64 Standard
Benchmark Scores Network: APs: Cisco Meraki MR32, Ubiquiti Unifi AP-AC-LR and Lite, Ligowave NFT-3AC
#27
Well to send back a simple gaming headset would have been hell if I did it.

3-4 wks and I would have had to pay for shipping.

I just let it go so as it was just a mic problem and I don't use the headset anymore.