ASUS RMA is a nightmare:
Motherboard 1:
I'd bought a laptop on Newegg that was Refurbished from ASUS, I got it, would immediately shut off when I touched the palm rest, seemed like a short in the case, called them I had to pay shipping which was fine.
Motherboard 2:
got the laptop back with a new board, booted it up, they had wiped my data out which was fine, I authorized them, so I ran Windows Update it went to reboot, started to reboot, got to the ASUS ROG logo and shut off, would not power back on even after troubleshooting, had to pay for shipping back again.
Motherboard 3:
Got it back, this time the touchpad was rubber banding (Would move mouse and let off the touchpad, and it would bounce back to the previous location), had some sound issues where the subwoofer wouldn't come back after hibernate, they paid for shipping this time.
Motherboard 4:
Got laptop back, mostly fixed, used it for a week, ended up shutting off randomly exactly on day 8 of me having it back.
At this point they ran out of motherboards for my laptop and contacted me saying so, they said I would either have to wait, or they would ship me a replacement if they didn't get a board in within a week, I said replace the laptop, they sent me the specs of the laptop I would be receiving, they were significantly better so I accepted, they ended up not getting a board in and shipping me the replacement, no issues sense then.
I'm sure this isn't the worse case but it took 4 tries and a replacement laptop to get it right, each time they said they would have a supervisor looking over it this time and testing to make sure everything worked, they also tried to get me to pay for shipping each time it died even though I already had a case open with them for previous issues with the same laptop and different motherboards.
Possible that I got "lucky" with bad motherboards/parts.
Motherboard 1:
I'd bought a laptop on Newegg that was Refurbished from ASUS, I got it, would immediately shut off when I touched the palm rest, seemed like a short in the case, called them I had to pay shipping which was fine.
Motherboard 2:
got the laptop back with a new board, booted it up, they had wiped my data out which was fine, I authorized them, so I ran Windows Update it went to reboot, started to reboot, got to the ASUS ROG logo and shut off, would not power back on even after troubleshooting, had to pay for shipping back again.
Motherboard 3:
Got it back, this time the touchpad was rubber banding (Would move mouse and let off the touchpad, and it would bounce back to the previous location), had some sound issues where the subwoofer wouldn't come back after hibernate, they paid for shipping this time.
Motherboard 4:
Got laptop back, mostly fixed, used it for a week, ended up shutting off randomly exactly on day 8 of me having it back.
At this point they ran out of motherboards for my laptop and contacted me saying so, they said I would either have to wait, or they would ship me a replacement if they didn't get a board in within a week, I said replace the laptop, they sent me the specs of the laptop I would be receiving, they were significantly better so I accepted, they ended up not getting a board in and shipping me the replacement, no issues sense then.
I'm sure this isn't the worse case but it took 4 tries and a replacement laptop to get it right, each time they said they would have a supervisor looking over it this time and testing to make sure everything worked, they also tried to get me to pay for shipping each time it died even though I already had a case open with them for previous issues with the same laptop and different motherboards.
Possible that I got "lucky" with bad motherboards/parts.
