Apple Acknowledges MacBook Stains As Manufacturing Defect

[D_o_S]

A small, but still significant number of people have been reporting an unnaturally fast discoloration of their new Apple portables, especially in the areas where the hands come into contact with the device. While initially passed off as improper handling by their owners, it turns out that there is indeed something strange about the plastics used in some models of the white MacBooks, that causes the discoloration, sometimes after not even two weeks of use.

Fortunately for those unlucky few that have this problem, Apple has officially recognized it as a manufacturing problem, after previously saying it was a 'cosmetic problem,' which is caused by the owner through improper handling, and which does not affect the functionality of the device and is as such uncovered by the Apple Care warranty.

Those with discolored MacBooks should contact AppleCare and inform them of the stain problem. The replacement top case should no longer have this issues, nor will the newest Macbooks as Apple seems to have changed the plastic, the newest MacBooks having a much smoother feel to them in those areas, while the ones with the problem feel rough.

View at TechPowerUp Main Site

 

[newtekie1]

Apple just seems to love screwing its customers doesn't it, and lieing to them doesn't seem to be a problem either. I like Macs so much, I just hate Apple's shitty business practices.

 

[magibeg]

Well no company really wants to screw their customers. They probably just found another provider of their plastic that offered to do their parts of x dollars cheaper then their current provider. Probably just another case of you get what you pay for in business

 

[newtekie1]

I understand that, but how many peoples warranty claims got turned down because Apple claimed it wasn't a Manufacturing problem, it was the users fault because they handled their computer improperly. Only to later admit it really was a manufacturing problem. Making the defective part on accident wasn't the problem, lieing about it and turning down people's warranty claims is nothing more then trying screwing over your customers in my book.

 

[wazzledoozle]

Apple takes the number of sold products with the defect (A), multiplies that times the chance of failure (B), multiplies that times the average cost of an out of court settlement (B), and if the total is less than the cost of a recall (C), they don't do the recall.