Asrock Challenger RX 5700 XT problem

LeeH · Jan 17, 2020

I'm having problems with my ASRock RX5700 XT Challenger D OC, i flashed the latest bios from ASRock, but I still have the same problem.
I do not have video output from the card, windows reports a code 43, GPUZ shows the card correctly, but under pixel fillrate, texture fillrate, bus width and bandwidth, it shows "unknown".
I have tried different drivers(I have DDU'd the old ones everytime).
I also have an MSI RX 5700 XT that is working great, the problems are just with this one card.

potato580+ · Jan 17, 2020

maybe a failure becouse of unstable bios, have you make a backup? try to reflash back to previous worked bios
this person can help @eidairaman1

LeeH · Jan 17, 2020

Yes, i did make a backup using ati flash, this all started with random black screens and now nothing.
I flashed the bios to a newer version, then it wouldnt boot at all with the card in, finally got back into windows and flashed my backup back into it.
then i found an updated bios on ASRocks website, downloaded and flashed it, still the same, no video and the fans dont run at all, the used to spin up on boot, now nothing.

Tatty_Two · Jan 17, 2020

Welcome, in order to understand any wider hardware factors that might be involved, could you let us know your system specs please, if you click on your account details you will see a list on the left where system specs are shown, clicking on that will give you the opportunity to fill in your hardware, remember to check the "show system specs" box.

spectatorx · Jan 17, 2020

Seems like gpu is just faulty, otherwise readings would be proper. To make sure it is not driver or OS related issue boot linux and there read info about your card as well. If such readings will be similar to what you see on windows then card is for sure faulty and there is no way to fix except sending it on RMA.

eidairaman1 · Jan 17, 2020

Rma the card, bios flashimg doesnt fix hardware faults

LeeH · Jan 17, 2020

I was hoping for a quick fix, but I figured it was hardware related to start with.
ASRock tech support requested that I update the bios, so I did as they requested, this is the second time I've had to deal with their customer service and I have not been very impressed, I think in the future I will be sticking with MSI, XFX and ASUS, I've had really positive experiences with their product support.

eidairaman1 · Jan 17, 2020

LeeH said:
I was hoping for a quick fix, but I figured it was hardware related to start with.
ASRock tech support requested that I update the bios, so I did as they requested, this is the second time I've had to deal with their customer service and I have not been very impressed, I think in the future I will be sticking with MSI, XFX and ASUS, I've had really positive experiences with their product support.

Tell them it didn't work. Also its certain people. Ive seen msi and asus be failures even

LeeH · Jan 17, 2020

I've repaired some older cards, but I don't see the benefit of trying to repair a card that has warranty on it, not to mention, I don"t have any way to re-ball the Navi GPU if that's what is wrong, I have done a lot of CPU re-balling back when the XBOX 360 was still around, but none since then.

eidairaman1 · Jan 17, 2020

LeeH said:
I've repaired some older cards, but I don't see the benefit of trying to repair a card that has warranty on it, not to mention, I don"t have any way to re-ball the Navi GPU if that's what is wrong, I have done a lot of CPU re-balling back when the XBOX 360 was still around, but none since then.

I never said repair the card, rma it and move forward

LeeH said:
I've repaired some older cards, but I don't see the benefit of trying to repair a card that has warranty on it, not to mention, I don"t have any way to re-ball the Navi GPU if that's what is wrong, I have done a lot of CPU re-balling back when the XBOX 360 was still around, but none since then.

Also it could be another component, trace, solder joint or the chip itself. So you know what to do.

LeeH · Jan 17, 2020

I knew what you were saying, I was just weighing my options when this whole process started, knowing the way the interactions with ASRock's customer support has gone previously and they way it's started off this time.
I am trying to get them to work with me, if not, I may have to bite the bullet and go buy another one, but if I do, it wont be another ASRock.

eidairaman1 · Jan 17, 2020

LeeH said:
I knew what you were saying, I was just weighing my options when this whole process started, knowing the way the interactions with ASRock's customer support has gone previously and they way it's started off this time.
I am trying to get them to work with me, if not, I may have to bite the bullet and go buy another one, but if I do, it wont be another ASRock.

Report that it doesnt work, or send it back from where you got it from.

Go to their social media pages and make a complaint

LeeH · Jan 17, 2020

The local computer store that I purchased the ASRock from closed it's doors just before Christmas, when I bought this card, neither of the local Best Buys had any 5700 XT's in stock, so I found this one at a mom and pop shop, I never thought I would need their help, or that they would close up.

eidairaman1 · Jan 17, 2020

And they didnt go online only, i remember directron having a storefront but they seem to have gone online only

LeeH · Jan 17, 2020

I never thought about their social media pages, that is a good idea, but I'm going to give them the benefit of doubt and see what direction this goes before I do that. I have jumped the gun in the past and regretted it after the fact, its been a long road and I'm finally learning a little restraint, goes a long way in certain situations. Now that I've said that, I will probably go home to find an email from ASRock that will cause me to blow up their FB page...lol

eidairaman1 · Jan 17, 2020

LeeH said:
I never thought about their social media pages, that is a good idea, but I'm going to give them the benefit of doubt and see what direction this goes before I do that. I have jumped the gun in the past and regretted it after the fact, its been a long road and I'm finally learning a little restraint, goes a long way in certain situations. Now that I've said that, I will probably go home to find an email from ASRock that will cause me to blow up their FB page...lol

Take snapshots and post them, message them too

System Name	1 of 2
Processor	AMD Ryzen 5 3600 (both)
Motherboard	Asus ROG Strix B450-F / MSI Tomahawk B450
Cooling	Wraith Prism, 6 - Corsair LL120 fans / Wraith Prism
Memory	16GB PNY Anarchy X 3200 / 32GB Corsair Vengeance LPX 3000
Video Card(s)	ASRock Challenger RX 5700 XT D OC / MSI Mech OC RX 5700 XT
Storage	1TB Seagate, 500GB WD SSD, 500GB Hitachi / 256GB M.2 NVMe, PNY 480GB SSD
Display(s)	Sharp Aquas 55" 120hz / 32" Sharp 4k
Case	Lian Li Lancool II / iBuyPower Snowblind Element
Audio Device(s)	onboard (both)
Power Supply	Corsair CX750M / Thermaltake SMART 700W
Mouse	Logitech (both)
Keyboard	Corsair K55 / Logitech
Software	Win 10 64 (both)

System Name	just ordinary potato system, but dont understimate potato..
Processor	ryzen raven ridge 2200g, ryzen 2600 upgrade:)
Motherboard	msi b350 pc mate, biostars a320, asrock ab350m micro
Cooling	x2 cheap china handmade, i got plenty aigo/fantech rgb fans now heh
Memory	klevv dual channel 8gb 3000mhz, trident 16gb 3600mhz, random ddr2 stick
Video Card(s)	back to square, using vega 56 now:D
Storage	wd green ssd 240gb, 3tb seagate expnasion, random laptop hdd x4, 1tb 3.5
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System Name	1 of 2
Processor	AMD Ryzen 5 3600 (both)
Motherboard	Asus ROG Strix B450-F / MSI Tomahawk B450
Cooling	Wraith Prism, 6 - Corsair LL120 fans / Wraith Prism
Memory	16GB PNY Anarchy X 3200 / 32GB Corsair Vengeance LPX 3000
Video Card(s)	ASRock Challenger RX 5700 XT D OC / MSI Mech OC RX 5700 XT
Storage	1TB Seagate, 500GB WD SSD, 500GB Hitachi / 256GB M.2 NVMe, PNY 480GB SSD
Display(s)	Sharp Aquas 55" 120hz / 32" Sharp 4k
Case	Lian Li Lancool II / iBuyPower Snowblind Element
Audio Device(s)	onboard (both)
Power Supply	Corsair CX750M / Thermaltake SMART 700W
Mouse	Logitech (both)
Keyboard	Corsair K55 / Logitech
Software	Win 10 64 (both)

Processor	Rocket Lake Core i5 11600K @ 5 Ghz with PL tweaks
Motherboard	MSI MAG Z490 TOMAHAWK
Cooling	Thermalright Peerless Assassin 120SE + 4 Phanteks 140mm case fans
Memory	32GB (4 x 8GB SR) Patriot Viper Steel 4133Mhz DDR4 @ 3600Mhz CL14@1.45v Gear 1
Video Card(s)	Asus Dual RTX 4070 OC
Storage	WD Blue SN550 1TB M.2 NVME//Crucial MX500 500GB SSD (OS)
Display(s)	AOC Q2781PQ 27 inch Ultra Slim 2560 x 1440 IPS
Case	Phanteks Enthoo Pro M Windowed - Gunmetal
Audio Device(s)	Onboard Realtek ALC1200/SPDIF to Sony AVR @ 5.1
Power Supply	Seasonic CORE GM650w Gold Semi modular
Mouse	Coolermaster Storm Octane wired
Keyboard	Element Gaming Carbon Mk2 Tournament Mech
Software	Win 10 Home x64

System Name	Smooth-Operator
Processor	AMD Ryzen 7 3800x
Motherboard	Asrock x570 Taichi
Cooling	AMD Wraith Prism
Memory	2x16GB 3200MHz CL16@CL14 DDR4
Video Card(s)	Sapphire Radeon RX 580 8GB NITRO+
Storage	2x4TB WD HGST 7K6 7200RPM 256MB
Display(s)	Samsung S24E370DL 24" IPS Freesync 75Hz
Case	Fractal Design Focus G Window Blue
Audio Device(s)	Creative X-Fi Titanium PCIe x1
Power Supply	Corsair HX850 80+ Platinum
Mouse	Gigabyte Aorus M3
Keyboard	Zalman ZM-K300M
Software	Windows 10 x64 Enterprise/Ubuntu Budgie amd64

Asrock Challenger RX 5700 XT problem

LeeH

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Processor	AMD FX 8350@ 5.0GHz
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Video Card(s)	AMD Radeon 290 Sapphire Vapor-X
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