Asrock rx 5500 xt 8gb / I flashed BIOS, but I can't install drivers

[agostino]

Asrock rx 5500 xt Phantom Gaming D 8gb oc

I bought an Asrock RX 5500 that didn't display an image, and I suspected its BIOS was corrupted. The computer wouldn't pass POST with the GPU connected. So, from the onboard video card, I managed to boot the system and see that, in the Device Manager, the computer detected the video card. With gpu-z, I saw that the installed BIOS was from Sapphire. What does Sapphire do on an Asrock? I have no idea.

What I did was force a BIOS flash with one downloaded from this website. I booted the system from the video card and it worked, provided video, and then I tried to install its corresponding driver.

But I couldn't install any drivers. I used the ones recommended on the AMD website but it simply couldn't load the driver at the end of the installation. I tried flashing other BIOS files, but none of them were able to install the drivers.

What could be going on here?

I tried programming the BIOS with the ch341a programmer, but I got the exact same result.

Maybe I should ask someone who has the same GPU as me to backup their BIOS and send it to me?

I'm not a video card expert, I'm just trying to do things, but that's as far as my knowledge goes.

ASRock RX 5500 XT VBIOS

8 GB GDDR6, 1000 MHz GPU, 1750 MHz Memory

www.techpowerup.com

ASRock RX 5500 XT VBIOS

8 GB GDDR6, 1000 MHz GPU, 1750 MHz Memory

www.techpowerup.com

Those are the BIOS files I used, I also tried others but they didn't work.



I don't have the GPU box, the codes that appear are:
On the backplate: RX 5500XT PGD 8G0 Barcode - D7FVUA011147
On the front of the GPU (disassembled): Barcode - 80-GA1N10-1A04 80D60023-00159 F REV 1.02
Samsung memories

 

[eidairaman1]

Asrock rx 5500 xt Phantom Gaming D 8gb oc

I bought an Asrock RX 5500 that didn't display an image, and I suspected its BIOS was corrupted. The computer wouldn't pass POST with the GPU connected. So, from the onboard video card, I managed to boot the system and see that, in the Device Manager, the computer detected the video card. With gpu-z, I saw that the installed BIOS was from Sapphire. What does Sapphire do on an Asrock? I have no idea.

What I did was force a BIOS flash with one downloaded from this website. I booted the system from the video card and it worked, provided video, and then I tried to install its corresponding driver.

But I couldn't install any drivers. I used the ones recommended on the AMD website but it simply couldn't load the driver at the end of the installation. I tried flashing other BIOS files, but none of them were able to install the drivers.

What could be going on here?

I tried programming the BIOS with the ch341a programmer, but I got the exact same result.

Maybe I should ask someone who has the same GPU as me to backup their BIOS and send it to me?

I'm not a video card expert, I'm just trying to do things, but that's as far as my knowledge goes.


I don't have the GPU box, the codes that appear are:
On the backplate: RX 5500XT PGD 8G0 Barcode - D7FVUA011147
On the front of the GPU (disassembled): Barcode - 80-GA1N10-1A04 80D60023-00159 F REV 1.02

RX5500XT PGD 8GO

https://pg.asrock.com/Graphics-Card/AMD/Radeon%20RX%205500%20XT%20Phantom%20Gaming%20D%208G%20OC/index.asp

Ok here it is

ASRock RX 5500 XT VBIOS

8 GB GDDR6, 1000 MHz GPU, 1750 MHz Memory

www.techpowerup.com

AMD RX 5500 XT VBIOS

8 GB GDDR6, 1000 MHz GPU, 1750 MHz Memory

www.techpowerup.com

rx 5500 xt rx 5500 xt VBIOS

8 GB GDDR6, 1000 MHz GPU, 1750 MHz Memory

www.techpowerup.com

ASRock RX 5500 XT VBIOS

8 GB GDDR6, 1000 MHz GPU, 1750 MHz Memory

www.techpowerup.com

@VuurVOS

 

[agostino]

RX5500XT PGD 8GO

https://pg.asrock.com/Graphics-Card/AMD/Radeon%20RX%205500%20XT%20Phantom%20Gaming%20D%208G%20OC/index.asp

Ok here it is

ASRock RX 5500 XT VBIOS

8 GB GDDR6, 1000 MHz GPU, 1750 MHz Memory

www.techpowerup.com

AMD RX 5500 XT VBIOS

8 GB GDDR6, 1000 MHz GPU, 1750 MHz Memory

www.techpowerup.com

rx 5500 xt rx 5500 xt VBIOS

8 GB GDDR6, 1000 MHz GPU, 1750 MHz Memory

www.techpowerup.com

ASRock RX 5500 XT VBIOS

8 GB GDDR6, 1000 MHz GPU, 1750 MHz Memory

www.techpowerup.com

@VuurVOS

Thanks for providing me with the BIOS files.

I flashed the BIOS with the four files you posted, installing the driver after each BIOS flash, but none of the BIOS files worked, and again, it wouldn't let me install the driver.

The driver installation completes, the screen flashes, but a message appears saying "The AMD driver could not be loaded, etc., etc., etc...." The driver installs successfully because the icon appears in the taskbar, and when I try to open it, the message appears saying "The AMD software version is not compatible, etc., etc., etc...."

I've posted screenshots that may provide some insight.


Could this be a hardware problem?

Some specs of my system:
h61m-k
i5 3470
16gb ram ddr3 1600mhz
PS Aureox 500w

 

[VuurVOS]

Can you make a picture of the PCB (both sides) and share it with us?

 

[agostino]

Can you make a picture of the PCB (both sides) and share it with us?

Sorry, I just forgot to post photos of the PCB.


My camera doesn't focus very well.
You can see some strange stains, but there are no signs of tampering around the GPU chip. It was impossible to focus with the camera, but I observed it and the main chip hasn't been touched.

The memory chips all have the same numbering, except for 1 which has a different code on the bottom.
I also did a vram test and it gave 0 errors.

 

[VuurVOS]

The following bios which where shared by eidairaman1 earlier should be the correct ones:

ASRock RX 5500 XT VBIOS

8 GB GDDR6, 1000 MHz GPU, 1750 MHz Memory

www.techpowerup.com

AMD RX 5500 XT VBIOS

8 GB GDDR6, 1000 MHz GPU, 1750 MHz Memory

www.techpowerup.com

Please use DDU to remove driver remains before reinstalling the driver.
Also enable 'Prevent downloads of drivers from "Windows update"....' in the options menu of DDU.

Display Driver Uninstaller (DDU) 18.1.1.1 Download

Display Driver Uninstaller (DDU) is a tool that completely removes GPU drivers, ensuring no residual files or registry keys remain. This can help to

www.techpowerup.com

 

[Baru68]

What @VuurVOS said, clear all video drivers. Though you shouldn't have this problem from AMD, you could try drivers from Asrock, or legacy/older drivers.

I'm assuming you bought it used since the card had a foreign BIOS, which suggests someone played with it to some extent. Best of luck!

 

[agostino]

The following bios which where shared by eidairaman1 earlier should be the correct ones:

ASRock RX 5500 XT VBIOS

8 GB GDDR6, 1000 MHz GPU, 1750 MHz Memory

www.techpowerup.com

AMD RX 5500 XT VBIOS

8 GB GDDR6, 1000 MHz GPU, 1750 MHz Memory

www.techpowerup.com

Please use DDU to remove driver remains before reinstalling the driver.
Also enable 'Prevent downloads of drivers from "Windows update"....' in the options menu of DDU.

Display Driver Uninstaller (DDU) 18.1.1.1 Download

Display Driver Uninstaller (DDU) is a tool that completely removes GPU drivers, ensuring no residual files or registry keys remain. This can help to

www.techpowerup.com

What @VuurVOS said, clear all video drivers. Though you shouldn't have this problem from AMD, you could try drivers from Asrock, or legacy/older drivers.

I'm assuming you bought it used since the card had a foreign BIOS, which suggests someone played with it to some extent. Best of luck!

Thanks for your reply.

What I did was:
-flash the BIOS (version 000137) in safe mode,
-uninstall drivers in safe mode with the DDU version you sent me,
-select the option you suggested,
-install the Adrenaline 25.3.1 driver, and I got exactly the same result.

When the installation bar reaches 70%, the screen flashes, but I get the error.

In device manager, the GPU name appears without a yellow triangle and without code error 43.

I took screenshots of the event viewer showing two of the errors during installation that might help.I don't know what else to do, and I apologize for the inconvenience. I'll try installing the video card in my brother's computer as soon as I visit him and see what happens. And if not, I don't know.


Thank you for taking the time to respond.

 

[eidairaman1]

Do you have a spare os drive to try?(clean os)

I wonder if a switcheroo was done with the pcb, like you got a challenger d card and not a phantom underneath (shady people) you can try the challenger files. If it works then problem solved.

If it doesn't respond you might have received a faulty card and at that rate you should consider a rx6600 brand new in box.

Being a rx 5500xt, you may not find a shop that can justify the money of repairing that card, you can enquire northridgefix on their website about it though.

Thanks for your reply.

What I did was:
-flash the BIOS (version 000137) in safe mode,
-uninstall drivers in safe mode with the DDU version you sent me,
-select the option you suggested,
-install the Adrenaline 25.3.1 driver, and I got exactly the same result.

When the installation bar reaches 70%, the screen flashes, but I get the error.

In device manager, the GPU name appears without a yellow triangle and without code error 43.

I took screenshots of the event viewer showing two of the errors during installation that might help.I don't know what else to do, and I apologize for the inconvenience. I'll try installing the video card in my brother's computer as soon as I visit him and see what happens. And if not, I don't know.


Thank you for taking the time to respond.

 

[VuurVOS]

-install the Adrenaline 25.3.1 driver, and I got exactly the same result.

25.5.1 is released today Can you try this version?

 

[agostino]

Do you have a spare os drive to try?(clean os)

I wonder if a switcheroo was done with the pcb, like you got a challenger d card and not a phantom underneath (shady people) you can try the challenger files. If it works then problem solved.

If it doesn't respond you might have received a faulty card and at that rate you should consider a rx6600 brand new in box.

Being a rx 5500xt, you may not find a shop that can justify the money of repairing that card, you can enquire northridgefix on their website about it though.

I tried updating the Challenger's BIOS, but the GPU stopped outputting an image. However, I was told the problem could be with the GPU chip itself, and since I don't have the tools to attempt a repair myself or the money to send it to someone, I'll leave it at that for now.

Finally, it's a GPU that was bought for very little money, knowing it had a defect. I got overconfident and thought it would be as easy as updating the BIOS, but unfortunately, I didn't get the big prize. Personally, it helps me expand my knowledge.

Thank you so much for taking the time to read and respond.

25.5.1 is released today Can you try this version?

I'll try it, although I don't think it would actually work, but I have nothing to lose by trying one last time. If it doesn't work, I'll leave it like this for now, as the problem seems to be with the GPU chip.

I'll post it as soon as I try it.

Thanks for responding.


---------------------------------------------------------------


Well, I tried flashing the BIOS again and installing the driver released today, but I got the same result and couldn't install it.

Therefore, the most likely solution is a hardware issue.

Unfortunately, I can't review it right now; I'll have to wait. Thanks for the replies.

 

[eidairaman1]

I tried updating the Challenger's BIOS, but the GPU stopped outputting an image. However, I was told the problem could be with the GPU chip itself, and since I don't have the tools to attempt a repair myself or the money to send it to someone, I'll leave it at that for now.

Finally, it's a GPU that was bought for very little money, knowing it had a defect. I got overconfident and thought it would be as easy as updating the BIOS, but unfortunately, I didn't get the big prize. Personally, it helps me expand my knowledge.

Thank you so much for taking the time to read and respond.



I'll try it, although I don't think it would actually work, but I have nothing to lose by trying one last time. If it doesn't work, I'll leave it like this for now, as the problem seems to be with the GPU chip.

I'll post it as soon as I try it.

Thanks for responding.


---------------------------------------------------------------


Well, I tried flashing the BIOS again and installing the driver released today, but I got the same result and couldn't install it.

Therefore, the most likely solution is a hardware issue.

Unfortunately, I can't review it right now; I'll have to wait. Thanks for the replies.

Well with that issue you'd best grab a rx 6600 or a 7000 line part.

 

[Baru68]

I tried updating the Challenger's BIOS, but the GPU stopped outputting an image. However, I was told the problem could be with the GPU chip itself, and since I don't have the tools to attempt a repair myself or the money to send it to someone, I'll leave it at that for now.

Finally, it's a GPU that was bought for very little money, knowing it had a defect. I got overconfident and thought it would be as easy as updating the BIOS, but unfortunately, I didn't get the big prize. Personally, it helps me expand my knowledge.

Thank you so much for taking the time to read and respond.



I'll try it, although I don't think it would actually work, but I have nothing to lose by trying one last time. If it doesn't work, I'll leave it like this for now, as the problem seems to be with the GPU chip.

I'll post it as soon as I try it.

Thanks for responding.


---------------------------------------------------------------


Well, I tried flashing the BIOS again and installing the driver released today, but I got the same result and couldn't install it.

Therefore, the most likely solution is a hardware issue.

Unfortunately, I can't review it right now; I'll have to wait. Thanks for the replies.

That's the best attitude, it is a learning experience. You certainly went through some common steps to try and get it working and that knowledge will be useful in the future. Like me, probably more useful for your family and friends who don't have a clue lol, but knowledge gained is still a plus!

If you believe its a hardware issue, as it seems to be, and you feel you've exhausted all options, there is one MOAR! which is to bake your card. I've had a card or two in the past where putting it in the oven helped. Most recent was an R9 270x, bought it cheap, would crash/BSOD after like 5 min into a game, if that. Baked that baby and got another 2 months of life out her before buying my current GTX 1660 Super 6GB. The thing is it can put out fumes that coat your oven and makes some people concerned about contamination when you cook later. If you're gung ho about it like I was, just be ready to wipe the oven down afterwards. 12mins of labor maybe?

But its a badass experiement and when it worked for me I felt I'd won the lottery lol.

EDIT: https://www.overclock.net/threads/guide-total-noobs-guide-to-baking-a-gpu.623774/
This is exactly what I did for my R9 270x. Took her completely apart - be gentle with removing thermal pads as they can tear EASILY, cleaned the board well with 91% alcohol, rolled up like 5 aluminum balls, then put her in the oven GPU chipside down on the balls. I do believe I did it twice because first time didn't do anything, and the 2nd time I believe I went between 12-13 minutes at 400 and found success. Like the link says, start with less before jumping the temp and time. Its fun, or at least for me it was lol

 

[agostino]

That's the best attitude, it is a learning experience. You certainly went through some common steps to try and get it working and that knowledge will be useful in the future. Like me, probably more useful for your family and friends who don't have a clue lol, but knowledge gained is still a plus!

If you believe its a hardware issue, as it seems to be, and you feel you've exhausted all options, there is one MOAR! which is to bake your card. I've had a card or two in the past where putting it in the oven helped. Most recent was an R9 270x, bought it cheap, would crash/BSOD after like 5 min into a game, if that. Baked that baby and got another 2 months of life out her before buying my current GTX 1660 Super 6GB. The thing is it can put out fumes that coat your oven and makes some people concerned about contamination when you cook later. If you're gung ho about it like I was, just be ready to wipe the oven down afterwards. 12mins of labor maybe?

But its a badass experiement and when it worked for me I felt I'd won the lottery lol.

EDIT: https://www.overclock.net/threads/guide-total-noobs-guide-to-baking-a-gpu.623774/
This is exactly what I did for my R9 270x. Took her completely apart - be gentle with removing thermal pads as they can tear EASILY, cleaned the board well with 91% alcohol, rolled up like 5 aluminum balls, then put her in the oven GPU chipside down on the balls. I do believe I did it twice because first time didn't do anything, and the 2nd time I believe I went between 12-13 minutes at 400 and found success. Like the link says, start with less before jumping the temp and time. Its fun, or at least for me it was lol

I'd love to be able to do it, but my oven is gas-powered, and I have no way to measure the temperature. On the other hand, I was thinking about placing flux around the chip and heating it to 300 degrees.

It's known here as "reflow." I've read that it's not the best solution, but I think it's an opportunity to learn about the topic. I'll try it and share the results.

 

[Baru68]

I'd love to be able to do it, but my oven is gas-powered, and I have no way to measure the temperature. On the other hand, I was thinking about placing flux around the chip and heating it to 300 degrees.

It's known here as "reflow." I've read that it's not the best solution, but I think it's an opportunity to learn about the topic. I'll try it and share the results.

not even a toaster oven? but yeah I've never tried the reflow thing, but it sounds like the same principle - trying to fix any solder that's failed or finicky. If you do it, keep posting here lol I wanna see the efforts and results

 

[eidairaman1]

Card baking is a temporary fix and has a very low chance of working.

 

[Baru68]

Card baking is a temporary fix and has a very low chance of working.

I suppose I'm optimistic about it since the first card I tried it on gave me another 2 months. Granted I had to bake it twice, but hells bells if its a brick otherwise why not! surely youve not lost your desire for experiments?!

OP, did you try the reflow effort this weekend?