Asrock X370 Killer SLI/ac R5 1600 to R7 3700x issues...

[ev!L]

Hey,

So I have followed the directions here -> https://www.asrock.com/mb/amd/X370 Killer SLIac/index.asp#BIOS

I was at bios 3.10, so I had to go to 3.50,then 5.10, then 5.40 to get the 3700x going and I also updated the chipset drives through AMD's website, the asrock page above mentions updating the "AMD all in 1 with vga driver", but I don't run the onboard motherboard video, I have a 2070 super. I get it going, it's in, the 3700x is recognized in the bios, but it won't get past the "asrock" mobo splash screen. It just sits there. After waiting it won't let me use delete or f11 to get into bios so I have to ctrl alt delete to restart, can get into bios no problem again, check it. Still recognized. Restart again, same thing, stuck on splash screen.

I take the 3700x out, put the 1600 back in, boots up no problem here I am writing this forum post.

I could update the bios to P5.50 but that seems kinda risky. This warning is associated with that bios update *ASRock do NOT recommend updating this BIOS if Pinnacle, Raven, Summit or Bristol Ridge CPU is being used on your system. The P5.50 update also doesn't mention adding any additional stability,so I'm not sure what to do.

The R5 1600 is Summit ridge so I'm a little scared to go to that P5.50.

Last thing I would like to add is that with the 3700x installed, when I let it sit at the asrock screen for over a minute and then try to go into the bios with delete, it won't do it, it just sits there, but it lets me ctrl alt delete to restart just fine.

 

[tabascosauz]

X370 needs beta BIOS to support Ryzen 3000.

You're clearly flashing a BIOS that doesn't support Matisse, and for some reason being afraid to flash the BIOS that does support it.

The 5.4 BIOS is the initial 1.0.0.1 AGESA release. There's a reason why AGESA quickly progressed to 1.0.0.3ABB to provide users with some actual semblance of stability. Go to the next version.

Have you already flashed the prerequisite 5.10 BIOS as per the description before you tried 5.4? If you already have, go to the 5.80 BIOS. Running the release date version of AGESA will be an absolute trash experience.

 

[ev!L]

So keep the 1600 in, and do another bios update. Should I go to the 5.50 or the 5.80? Thanks for the quick reply. I'm new to this sort of thing.

edit: I re-read your reply. I am gonna try the 5.80. Thanks again. I really appreciate it.

 

[MIRTAZAPINE]

It best to incremental update until you reach the latest version just in case you don't miss an essential step so 5.50 then 5.80. I assume it is not recommended to use summit ridge or prior probably due to removal of features for the previous cpu version. Asrock update for the some boards to the Ryzen 2000 series cpu removed compatibility for carrizo apus. I guess this may be somewhat similar to that, a one way upgrade.

 

[ev!L]

Should I keep the 1600 in to update to 5.50 then to 5.80 or should I download the bios, have them ready to use, turn off pc, put in 3700x then do the 5.50 and 5.80 upgrades with the new chip in?

 

[tabascosauz]

Should I keep the 1600 in to update to 5.50 then to 5.80 or should I download the bios, have them ready to use, turn off pc, put in 3700x then do the 5.50 and 5.80 upgrades with the new chip in?

I'm not too sure whether you'll still be able to use the 1600 in a pinch on the 5.50-5.80 BIOSes, or whether support for Summit and Pinnacle have been dropped entirely to accommodate Matisse. In any case, if the board is the problem in that scenario, it would probably be time for a new board anyways.

The 5.80BIOS is up to date in AGESA and is what most people are using right now.

 

[ev!L]

I'm gonna try it with the 1600 to 5.50. Wish me luck.

 

[thesmokingman]

This is the point where you cannot flash back, fyi.

 

[ev!L]

Good news and bad news? I am in with the latest P5.80 on my ryzen 5 1600. the 3700x will not do anything when its in the board with the P5.80 bios. Monitors stay black, no asrock splash screen, back exhaust fan and CPU fan spin up for a second, stop, then spin up again normally once my RAM RGBs turn on, at this point the CPU cooler spins faster, then slower,then faster, then slower... over and over and only black screens.

Shut down, put the 1600 back in. I am typing this right now with my system stable with the 1600. Bad CPU? Should I try a new mobo first? I can afford to get a B450 no problem. Any advice would be appreciated. Thanks for the help already getting this far.

 

[tabascosauz]

Good news and bad news? I am in with the latest P5.80 on my ryzen 5 1600. the 3700x will not do anything when its in the board with the P5.80 bios. Monitors stay black, no asrock splash screen, back exhaust fan and CPU fan spin up for a second, stop, then spin up again normally once my RAM RGBs turn on, at this point the CPU cooler spins faster, then slower,then faster, then slower... over and over and only black screens.

Shut down, put the 1600 back in. I am typing this right now with my system stable with the 1600. Bad CPU? Should I try a new mobo first? I can afford to get a B450 no problem. Any advice would be appreciated. Thanks for the help already getting this far.

Kudos to you for actually getting on top of it. More people than you'd think just go away and forget about the suggestions.

A DOA 3700X isn't out of the question. I've heard of a few cases of DOA Matisse chips in 9 months. The board clearly works. Any bent pins on the CPU? I get wary around testing AMD CPUs repeatedly because of the pins. And since the 1600 is your lifeline right now, take extra care when handling it.

If you bought this 3700X recently, I'd just send it right back and use the 1600 as it seems to work. Did it successfully flash the BIOS and shows up in monitoring software as 5.80?

I don't think there are any other possible culprits here, as the board works and faulty RAM would be even faultier on the older Ryzen.

 

[thesmokingman]

Yea, 2nd the replacement route.

 

[ev!L]

Only thing that is wrong with the mobo is the RAM slot 1 gives bsods, so I have my 2 8gb dimms in slot 2 and 4 at all times. Would the 3700x not do anything if slot 1 is empty for ram? Figured that wouldn't matter.

Yeah I got the 3700x literally today from Amazon. I can start the return process at any time.

 

[tabascosauz]

Only thing that is wrong with the mobo is the RAM slot 1 gives bsods, so I have my 2 8gb dimms in slot 2 and 4 at all times. Would the 3700x not do anything if slot 1 is empty for ram? Figured that wouldn't matter.

Yeah I got the 3700x literally today from Amazon. I can start the return process at any time.

Depends. They should either be in 1&3, or 2&4, but the motherboard manual may call for 2&4 to be filled instead of the others, when only 2 sticks are in play. ASRock can be quite picky in this regard.

Is the RAM 100% stable in 8 runs of Memtest86 and 30-60 min of Prime95 Large FFTs? If so, it shouldn't be the problem.

 

[ev!L]

Havent done any memtests, just know I get blue screens with ram in slot 1 in windows.

Amazon replacement will be here Sunday. Will ship the bad cpu back monday. Thanks again for all your help everyone. Will let you know if the replacement CPU works.

 

[Caring1]

The Motherboard should have the slot usage screenprinted on it saying which slots to use first, Look closely between the CPU are and Dimm slots or around that area.

 

[Deeveo]

According to the Manual on Asrock website linked on original post, memory should be installed to A2 configuration (slots A2 and B2, A2 if single module).


CPU A1 A2 B1 B2

 

[TheoneandonlyMrK]

When you swap CPU are you clearing CMOS.

Personally I would give this a try.
Remove all power cables from motherboard and the CMOS battery ,CLR CMOS via jumper or button, leave it for half an hour ,then retest.

Because it sounds to me like a memory training fail type boot.

 

[A Computer Guy]

Good news and bad news? I am in with the latest P5.80 on my ryzen 5 1600. the 3700x will not do anything when its in the board with the P5.80 bios. Monitors stay black, no asrock splash screen, back exhaust fan and CPU fan spin up for a second, stop, then spin up again normally once my RAM RGBs turn on, at this point the CPU cooler spins faster, then slower,then faster, then slower... over and over and only black screens.

Shut down, put the 1600 back in. I am typing this right now with my system stable with the 1600. Bad CPU? Should I try a new mobo first? I can afford to get a B450 no problem. Any advice would be appreciated. Thanks for the help already getting this far.

That sounds similar to what my ASRock board did when I did my CPU swap from 2600 it 3800x although I also remember it rebooting a few times in the process too. How long did you wait? For me to took a surprisingly long amount of time to detect he new CPU so you might wait at least 5 minutes.

Do you have XMP enabled or other custom ram settings? While you have the 1600 installed try resetting to BIOS defaults before swapping CPU.
My board also does this when encountering really incompatible memory settings and clearing CMOS was the only way for me to recover.

 

[ev!L]

Thanks for the replies. I won't have time to mess with it today,but will try some of these things tomorrow if the replacement does the same thing.

 

[ev!L]

New cpu did the same thing with bios set to defaults. Clearing cmos now.

Same thing with cmos clear. Bought a new mobo.