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Asus RMA=Unacceptable and Appalling

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#1
I HAVE WAITED OVER A MONTH FOR THIS

so i got the board..i look at the northbridge, and it has no screws, and isnt even aligned properly.



i pull off the sink and this is all i see here, a load of dried up TIM



NO SCREWS!




DENTS AND STRATCHES on the heatsink!



THERMAL COMPOUND IN THE SOCKET AREA!





_____________________________________________________________________________

wow. do you guys not know how to read? or look at pictures?

here. let me help you.

the board was sent in, cosmetically fine. I DIDNT BUY IT OFF EBAY OR FROM A MEMBER OF THE FORUMS

this is how the board was when i sent it in



as you can see, screws. and cosmetically fine.

the board was sent in because it would not POST if you shut it off once. i recieved the board from asus, "replaced", and still got one that wont POST if you shut it off once. THEY DIDNT FIX IT. there. is that clear enough for you guys saying that i bought it off ebay or i bought it used
 
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#2
Never had a problem with ASUS. I will keep buying their products.

Hopefully you get your issues straightened out.
 
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#3
any before pics ?
 
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#4
The Rampage 3 Extreme is a TOP END board, is very expensive, and yet, it cannot be replaced properly by Asus. AVOID THIS COMPANY AT ALL COSTS!
That is a little harsh, however, I can feel your pain.
I have never had anything but good service from them, whether RMA or a question.

Well, for that to happen, it is shameful!

You don't know what happened to bring about this bad result.

Maybe, some tech is running around the workshop, wondering where the heck the board he was fixing has gone... while his slack-a** co-worker is napping after working so hard to ship that board to you.

I would call them up and tell them what has transpired, offer to email them pics, then demand an overnight delivery (paid by them)of an acceptable board and paid return of old board, or see ya in small claims court. I think a judge would like what they see.
Would be well worth the court fees.

It's just my opinion though, I would not diss ASUS, as a whole, because of one incident.
 

brandonwh64

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#5
They fixed my M3A78-CM within 2 weeks and it works perfect, been crunching 24/7 for months now. The board would FAIL to even attempt to power on and they some how fixed it. Hell they fixed my buddies 5870 V2 that had damaged PCIex connector and didn't say a word about it.
 
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#6
I was put off permanently by their tech support not more than one hour ago. I am going to RMA my board and sell my replacement as soon as possible. I've never had a problem with their RMA though. Worst thing I've seen from ASUS RMA is the use of thermal adhesive. Which really wasn't that big of a deal.
 

OneMoar

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#7
I HAVE WAITED OVER A MONTH FOR THIS

so i got the board..i look at the northbridge, and it has no screws, and isnt even aligned properly.

http://i162.photobucket.com/albums/t262/scrankler19/This is how Asus RMA is/DSC_0334.jpg

i pull off the sink and this is all i see here, a load of dried up TIM

http://i162.photobucket.com/albums/t262/scrankler19/This is how Asus RMA is/DSC_0332.jpg

NO SCREWS!

http://i162.photobucket.com/albums/t262/scrankler19/This is how Asus RMA is/DSC_0333.jpg


DENTS AND STRATCHES on the heatsink!

http://i162.photobucket.com/albums/t262/scrankler19/This is how Asus RMA is/DSC_0335.jpg

THERMAL COMPOUND IN THE SOCKET AREA!

http://i162.photobucket.com/albums/t262/scrankler19/This is how Asus RMA is/DSC_0336.jpg

http://i162.photobucket.com/albums/t262/scrankler19/IMG_20120426_125356.jpg


The Rampage 3 Extreme is a TOP END board, is very expensive, and yet, it cannot be replaced properly by Asus. AVOID THIS COMPANY AT ALL COSTS!
dude I am not sure what 2D world nation you live in or what backwards retailer you bought it from but its not ASUS's problem obviously you bought a used motherboard because this DOES NOT HAPPEN warrantes don't cover preowned anyway and ASUS does not accept RMA's from places where they don't sell retail and never on a used product unless you have a BILL OF SALE and the original package
/me points at the door
incase none of the above applys ...
Don't shop off ebay .. .better luck next time
 
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#8
Seriously that's facked mate, i also hate asus,i had to much crappy unstable boards( crappy mem controlles, or boards that went in to flames when booted), and my gfx can't oc all, never asus for , mobo's gigabyte, gfx evga next time
 
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#9
Its not actually ASUS directly that did it. They have partner companies in each country that do their dirty work for them. Try and RMA it again asking for a new replacement.
As I see it they glued the north bridge cooler instead of screws - sure it looks cheap but they can say its as good as the other thing. Fact is that as long as it works OK that kinda stuff is not important. The only bad thing is that it looks cheap.
Everybody tries to save $$$ nowdays and the best way is on support :) If that company gets shit money for what they do from ASUS they go the same way and do cheap work.
 

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#10
Its the shop that sold it to you dumbass, they obviously used it and tried to sell it as new.
 
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#11
dude I am not sure what 2D world nation you live in or what backwards retailer you bought it from but its not ASUS's problem obviously you bought a used motherboard because this DOES NOT HAPPEN warrantes don't cover preowned anyway and ASUS does not accept RMA's from places where they don't sell retail and never on a used product unless you have a BILL OF SALE and the original package
/me points at the door
incase none of the above applys ...
Don't shop off ebay .. .better luck next time
Hopefully you are right with what you've said. If it was bought outside of Asus' retail channel or 2nd hand etc then yes, no fall back.

But you're assuming he bought it 2nd hand. The guy needs to tell us where he bought it from so we can make a well judged comment.

If he RMA'd it to Asus as he implies, then they are obliged to return it in the condition they received it.

More info required from srsparky32
 

InnocentCriminal

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#12
Just my 2 pence...

I've only ever had great service when RMA'ing anything with ASUS. They've been great on the phone and brilliant in amending any issues quickly.

Guess it maybe country dependent.

Even when inquiring about products they've always been helpful. Once I asked if I could buy an I/O shield for P5E3 and they sent me one for free. I wasn't in warranty, and the mainboard came from this very forum.
 
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#13
Where did you get the idea that he bought board looking like that, that's the board that Asus sent him as a replacement board.
 
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#14
Thats what I thought he was saying. That it looked ok when he sent it in to ASUS RMA
 
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#15
lol maybe that's a glue hehehehe.

go RMA it my friend, they should cover both shipping cost, and an overnight delivery asap.
 
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#16
Incompetent people exist, you come across them from time to time and those are usually the results they bring to the table.
 

brandonwh64

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#17
dude I am not sure what 2D world nation you live in or what backwards retailer you bought it from but its not ASUS's problem obviously you bought a used motherboard because this DOES NOT HAPPEN warrantes don't cover preowned anyway and ASUS does not accept RMA's from places where they don't sell retail and never on a used product unless you have a BILL OF SALE and the original package
/me points at the door
incase none of the above applys ...
Don't shop off ebay .. .better luck next time
Sorry this is false! I purchased a NON working Asus board from ebay and they happily RMAed it because they go by serial number and if the serial number is STILL under warranty and the board has no PHYSICAL damage then they will RMA it with no questions.
 
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#18
aside from being patient while awaiting the email RMA chain-of-events to happen... no problems with ASUS. advanced MB replacement was great.

first a service request.. then you get the ok to.. one week
send an advanced replacement request.. one week
then fax the advanced replacement form that they email to you... one week
then you get the MB, and then send the old one back... (within two weeks)

i RMA'd a 990fx sabertooth because slot 1 pcie was stuck at 8x. and the audio died too ( that didn't matter because I was using digital out.

Everythings all well and Good with ASUS... i will buy another MB from them (ok, i only Buy Motherboards from them.)
 
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#19
Its the shop that sold it to you dumbass, they obviously used it and tried to sell it as new.
Hey, why do you always dis-respect people like this, in public?
Not too cool.
 
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cadaveca

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#20
I HAVE WAITED OVER A MONTH FOR THIS

so i got the board..i look at the northbridge, and it has no screws, and isnt even aligned properly.

http://i162.photobucket.com/albums/t262/scrankler19/This is how Asus RMA is/DSC_0334.jpg

i pull off the sink and this is all i see here, a load of dried up TIM

http://i162.photobucket.com/albums/t262/scrankler19/This is how Asus RMA is/DSC_0332.jpg

NO SCREWS!

http://i162.photobucket.com/albums/t262/scrankler19/This is how Asus RMA is/DSC_0333.jpg


DENTS AND STRATCHES on the heatsink!

http://i162.photobucket.com/albums/t262/scrankler19/This is how Asus RMA is/DSC_0335.jpg

THERMAL COMPOUND IN THE SOCKET AREA!

http://i162.photobucket.com/albums/t262/scrankler19/This is how Asus RMA is/DSC_0336.jpg

http://i162.photobucket.com/albums/t262/scrankler19/IMG_20120426_125356.jpg

The Rampage 3 Extreme is a TOP END board, is very expensive, and yet, it cannot be replaced properly by Asus. AVOID THIS COMPANY AT ALL COSTS!
2 missing screws, and some thermalpaste, and you are this upset?


Tell me something, does it work at least? I mean, don't get me wrong, it IS kinda crappy, but at hte same time, thermal paste like that = non-issue. wipe it with a rag.

Teh missing screws...yeah, unfortunate. But rather than ranting, I'd be sending an email asking for a repalcement heatsink and the mounting hardware. NO big deal...
 
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#21
wow. do you guys not know how to read? or look at pictures?

here. let me help you.

the board was sent in, cosmetically fine. I DIDNT BUY IT OFF EBAY OR FROM A MEMBER OF THE FORUMS

this is how the board was when i sent it in



as you can see, screws. and cosmetically fine.

the board was sent in because it would not POST if you shut it off once. i recieved the board from asus, "replaced", and still got one that wont POST if you shut it off once. THEY DIDNT FIX IT. there. is that clear enough for you guys saying that i bought it off ebay or i bought it used
 

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Motherboard Asus Crosshair VI Hero
Cooling CH6 EK MonoBlock
Memory TridentZ 16GB DDR4 3600
Video Card(s) GTX 1080Ti EK Full Cover Block
Storage Samsung 960 Pro
Display(s) LG 34UC88 Curved Ultrawide
Case EVGA DG86
Power Supply Corsair RM850x
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Keyboard Asus Strix Claymore
#22
So instead of wasting time ranting at us contact Asus and see what they will do. We are not Asus and can do nothing to help you
 

OneMoar

There is Always Moar
Joined
Apr 9, 2010
Messages
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Location
Rochester area
System Name Kreij Lives On
Processor Intel Core i5 4670K @ 4.4Ghz 1.32V
Motherboard ASUS Maximus VI Gene Z87
Cooling Reeven Okeanos Single 140MM Fan +2 SP120 White's
Memory 16GB kingston hyper x @ 2133 @ 11 11 11 32
Video Card(s) EVGA GTX 1060 ACX Copper Single fan
Storage 240gb Cruical MX200SSD/WD Blue 1TB
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Case Custom Full Aluminum By ST.o.CH <3
Audio Device(s) onboard
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Mouse Roccat KONE
Keyboard Rocatt ISKU with ISKUFX keycaps
Software Windows 10 +startisback
#23
wow. do you guys not know how to read? or look at pictures?

here. let me help you.

the board was sent in, cosmetically fine. I DIDNT BUY IT OFF EBAY OR FROM A MEMBER OF THE FORUMS

this is how the board was when i sent it in

http://i162.photobucket.com/albums/...ampage III Extreme by srsparky32/DSC_0289.jpg

as you can see, screws. and cosmetically fine.

the board was sent in because it would not POST if you shut it off once. i recieved the board from asus, "replaced", and still got one that wont POST if you shut it off once. THEY DIDNT FIX IT. there. is that clear enough for you guys saying that i bought it off ebay or i bought it used
I call total bullshit
who did you buy it from ... take it up with them ...
 
Joined
Jan 25, 2011
Messages
497
Likes
114
#24
Send it back, and add the first and second picture that was taken of the motherboard and add text: Before / After your RMA.
 

bogmali

Moderator
Staff member
Joined
Mar 16, 2008
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Processor Core i7-7820X
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Video Card(s) MSI GTX-1080 Gaming X
Storage Sandisk SDSSDXP 240GB SSD, Sandisk Extreme Pro 480GB SSD, Seagate 1TB HDD
Display(s) Samsung UE510 UHD 28"
Case Corsair Carbide Series Air 540 w/ 5 AF140 Blue LED Quiet Edition Case Fan
Audio Device(s) Onboard
Power Supply Corsair RM1000W
Mouse EpicGear Zora
Keyboard CM Quickfire Xti
Software Win10 Pro 64
Benchmark Scores Xbox Live Gamertag=jondonken
#25