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Asus Rma

Discussion in 'System Builder's Advice' started by PC-Myths, Jan 26, 2010.

  1. PC-Myths

    PC-Myths New Member

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    Just wondering about your experiences when it comes to RMA'ing thing's back to ASUS?
     
  2. Zebeon

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    My one time was really good.

    My 939 board died 2 months before it was out of the 3 yr warranty.
    Email them, told them it was OC and that it died. They told me as long as it didn't have burn marks on it, that I could RMA it.
    Did the paperwork and sent it all in, they sent me a new board!!
    Was easy..!!
     
  3. Paulieg The Mad Moderator

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    Well, the first and second time I RMA'd with them they sent me back my broken board, still broken. The third time was totally different. It was quick, and painless. So, I think it's hit or miss.
     
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  4. MKmods Case Mod Guru

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    I also had TERRIBLE luck with Asus (love the Xonar sound cards though) Every time I tried to deal with customer service it was epic fail.

    (I continue to use their stuff as generally its very good)
     
  5. PC-Myths

    PC-Myths New Member

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    I have to RMA my current board, it disable's my PCI slots when i install memory in the last 2 banks :(

    What I have from Asus so far is that they want me to send my board to a shop so they can send it for an RMA... what is this all about if you guys have done it without the need?
     
  6. Paulieg The Mad Moderator

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    I dunno. I've always sent directly to Asus. I remember when I lived in Lexington KY for a year. Asus had a facility an hour from me in Louisville. They had me send my board there, and it still took 3 weeks to get back. I even offered to drive over and pick it up, which they refused. :laugh:
     
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  7. MKmods Case Mod Guru

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    I was trying to RMA a Sapphire 4870 and they also asked me to sent it to a shop first. I think it has a lot to do with many RMAs/Returns are due to operator error and theft (trying to return stuff when the user just wants an upgrade)

    Sending the item to a shop allows the Main company to use their resources somewhere else and allows the shop to check the item before the main company has to get involved.
     
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  8. PC-Myths

    PC-Myths New Member

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    Makes sense! Makes me feel like they trying to put me down a bit though, I know for sure the board is faulty due to no fault of my own and the nature of the fault is clearly obvious and not something I could possibly cheat my way in to getting a free upgrade.
     
  9. DR.Death

    DR.Death New Member

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    its long and its good
     
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  10. PC-Myths

    PC-Myths New Member

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    ... am i missing something?
     
  11. techsmith

    techsmith New Member

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    My brother did the RMA for me, but it took about 6 or 7 weeks. It was the motherboard I am using now, I don't think they had a 1-800 number so it was a long distance call to them to get the RMA (after 3 times I think they determined it was to be RMA'ed), after that it was in their storage for quite a while, about 3-4 weeks because they said they had a lot to work on.
     
  12. PC-Myths

    PC-Myths New Member

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    Hmmm really doesn't sound worth it to be honest, my board is only a pretty cheap and simple one so didn't pay over £45 for it, unless I buy another cheap board I'm not going to have a machine in use untill I get a new board from Asus, but the point being if I buy another board it pretty much defy's the point of RMA'ing my current board.
     
  13. techsmith

    techsmith New Member

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    Don't forget I live in Canada by the way. So it probably takes longer to RMA from here (it was shipped to California).

    I don't know if Asus has a UK location.
     
  14. PC-Myths

    PC-Myths New Member

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    I'm not sure if they do either, I'll have a little look.
     
  15. Arctucas

    Arctucas

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    I had a similar experience in 2007; they sent me two different motherboards, but still broken.

    The third RMA Asus put their "specialist" on it, and the board they sent me has been golden.

    I sent the first RMA in August, got the last board just before Christmas.
     
    10 Year Member at TPU

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