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Asus won't take my 5th RMA.

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#1
hi guys i m not to happy my old m2n sli deluxe just died now asus will not cover it all because the board does not have a serial number, u all may think how is that so, well to make this story short i rma this exact board 5 times before, the last time i got it back from rma it came back with no serial number in which i though was odd, so now when i called asus 3 weeks ago after talking to some manager they agreed the will still cover it for rma, but i never sent the board out due to being extremely ill, so i finally got around to rma it today, now when i called asus they had no previous case file of that previous event ever happening and told me that they could not cover the board because due to no serial number, i m not to pleased with asus cause i know for a fact the board had no serial number when i got it back from rma, sorry for going on, but i m out a motherboard not cool at all
 

Easy Rhino

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#2
please dont turn this into a rant thread. it will only get crapped on. and return a board 5 times? you're doing it wrong!
 

Athlon2K15

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#3
its partly your fault man.when talking with support make sure you get a case number or a reference number and get a name of the person you talk to. i dont understand how a motherboard wouldnt have a serial number if it came straight from asus but i guess stranger things have happened
 
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#4
thing is i did, they told me there was nothing on file, that it ever happened, i don't see how this is my fault
 
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#5
like i told them why would i lie they board has no serial number
 

Athlon2K15

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#6
the good thing is you can pick up a AM2 board really cheap so your not out that much
 
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#7
want 10$ to go pick up a used board?

:slap:
 
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#8
after this i m never purchasing anything from asus again, matter of fact i m going to sell both my asus boards, gigabyte hear i come
 

erocker

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#9
Good luck with that. Is there anything that anyone at TPU can do for you in regards to your RMA?
 

Athlon2K15

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#10
I wouldnt blame asus for not RMAing your 6 year old board its probably out of warranty by 4 years now
 
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#11
lol guys look at my specs, its my moms mainboard, i want the board rma my mother should not be forced to pay buy another board
 

Athlon2K15

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#12
Its too old out of warranty no company would rma it
 
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#13
Good luck with that. Is there anything that anyone at TPU can do for you in regards to your RMA?
true af course not man lol, but i thought i let you all know stranger things like this can happen
 
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#14
actually she bought it back in 2008, so it was still covered
 

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#15
The only thing we can suggest you do is keep contacting Asus and work your way up the managerial chain until you get some sort of satisfaction. Since you didn't save the case number or anything like that your are most likely out of luck. There is no other way we can help you. Ranting threads help no one, and will only bring people to troll and wisecrack until this thread is closed. So, I'm closing this thread. If you need the thread reopened because you need help from the community in this regard, please let me know.
 
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