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ATI Mobility Radeon HD 5850 issue with Diablo 3

Zuljin101

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#1
Hey, no clue if you guys can help me, but I've tried everything and since I have no real computer skills I'm in need of help. I'm trying to run Dibalo 3 on my Laptop Envy 7, it's a gaming laptop 2 years old and runs most of all games old and new on high or ultra def. Now I can set up both my game details graphic and change the quality of my graphic cards up and down and still I crash.

basicaly the game crashes to desktop telling me the video card stopped responding and then it gets back into the game and crashes again and again. I don't have an overheating problem but I've narrowed it down to my graphics card itself. My windows is updated (Windows 7), but it seems my graphic card and my catalyst is stuck at Version 2010.06.21.2137.36973 even tho I downloaded the update from the websites multiple times with no success, it even tells me it has been successful both the download and the installing it remains on that old version. I've tried other driver download, like the auto detect from ATI but that just makes my PC bluescreen me and I have to restore my computer to an older version since my catalyst if off on the restart...

I know this looks like a complicated noobfest from my part, but I don't see any solution anymore xcept bringing my pc to the repair shop and franqly I'd rather fix it myself. So here's to my last ditch effort : )

PS: both blizzard and ATI support have been very unhelpful in treating this issue : (

PS2: I've heard one needs to uninstal the previous graphic card or catalyst to instal the new one being downloaded, I've tried the step by step on the ATI support site but the installing of the fabled 12.4 version that I need soooo bad didn't work.

Anyways thks if u can help me at all and im sorry for the long story :p
 

FreedomEclipse

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#2
dunno if this helps, but usually when games crash like that its because the graphics card's clocks is unstable -- unfortunately its the only thing i can currently think of...

Try underclocking the card - say 20mhz on both the core and ram. if possible and see if it happends again. If it does then you could well have a faulty GPU
 

lyndonguitar

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#3
use driver cleaner in safe mode in between reinstalls, i had a malfunctioning gpu(bsod) once because i updated by just uninstalling and install. i did driver cleaning in safe mode and it worked
 
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#4
There is a 12.4b Hotfix that fixes problems with D3. Your card isn't on the list but who knows? Here's the blurb about it:

Issue Description:
We’ve recently identified an issue where some of our legacy graphics products are producing certain artifacts in Diablo III and The Elder Scrolls V: Skyrim with our latest release of AMD Catalyst™ 12.4. This issue affects users of ATI Radeon™ HD 2400, 2600, 2900, 3400, 3600 and 4500 graphics cards.

Resolution:
This issue has now been addressed with the AMD Catalyst 12.4b hotfix driver. Users of the ATI Radeon HD 2400, 2600, 2900, 3400, 3600 and 4500 graphics cards should download this hotfix driver.
 

Phoenyx

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#5
Hi Zuljin, you didn't mention where you downloaded your drivers from. I am assuming AMD.
It could quite possibly be that your laptop requires OEM modified drivers for the graphics processor.
Have you tried visiting the drivers section of your laptop manufactures support webpage to see if they offer an update? I believe the manufacturer in your case is HP, and HP are known to use modified drivers with some of their laptop lines. See if the manufacturer offer an update for your laptop, and if they do install that one.

let us know how you get on.
 

FreedomEclipse

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#6
There is a 12.4b Hotfix that fixes problems with D3. Your card isn't on the list but who knows? Here's the blurb about it:

Issue Description:
We’ve recently identified an issue where some of our legacy graphics products are producing certain artifacts in Diablo III and The Elder Scrolls V: Skyrim with our latest release of AMD Catalyst™ 12.4. This issue affects users of ATI Radeon™ HD 2400, 2600, 2900, 3400, 3600 and 4500 graphics cards.

Resolution:
This issue has now been addressed with the AMD Catalyst 12.4b hotfix driver. Users of the ATI Radeon HD 2400, 2600, 2900, 3400, 3600 and 4500 graphics cards should download this hotfix driver.
5850 isnt a 'legacy' GPU. I dont think it would make any difference if he installed this hotfix or not

Hi Zuljin, you didn't mention where you downloaded your drivers from. I am assuming AMD.
It could quite possibly be that your laptop requires OEM modified drivers for the graphics processor.
Have you tried visiting the drivers section of your laptop manufactures support webpage to see if they offer an update? I believe the manufacturer in your case is HP, and HP are known to use modified drivers with some of their laptop lines. See if the manufacturer offer an update for your laptop, and if they do install that one.

let us know how you get on.
some OEMs were known to do this in the early days, most dont even bother as it costs them money and why waste money getting a special driver made when you can let the manufacturer deal with the drivers instead? less hassle for the OEM, though the problem might still exist for different hardware but this is also because the hardware the laptop OEM used isnt the original vanilla version of the component they are using but a customised one made to order by the manufacturers so the retailer/OEM can keep costs down.

I welcome the fact that the Desktop and Mobility drivers are all packed into the same installer so that people dont need to chase down the 'mobility' version of it since the tool ATi used would only let you download the driver if your laptop was supported by one of their certified/registered partners.

I had a BenQ laptop once with a X1600 Mobility Radeon. ATi wouldnt let me download the drivers because the laptop wasnt from one of their registered partners like Asus or DELL etc etc.

despite this minor set back. the drivers were always located somewhere on their servers and people would put link it in the forums which bypassed the whole process of having to go through their 'assesment'
 
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#7
I have an envy with a 6850. Everything is fine for me, but sometimes the overheating will make the computer go into hybernation to avoid damage.

I fixed this by using VSync.

A problem as noted by Freedom Eclipse is that the drivers are specific to the laptop manufacturer for some reason, so the updating isnt quite the same. I think this has to do with the fact that the video card is manufactured onto the motherboard (or otherwise exclusive to the motherboard).

If this were to happen to me, these are things I would do: (PC gamer 15 years, computer tech 7 years)

1. Check the event viewer.
2. Google the issue. Keyword combinations: (5850, Envy) (CTD, Crash) (Diablo, D3)
3. Mess with different settings in both the game and CCC.
4. Update sound drivers. Sometimes Sound might be the reason you are having CTDs. Make sure your sound is at 44khz instead of 48 (this can sometimes cause problems)
5. Check with other process running at the same time.
6. Reinstall Diablo 3 (one of my least liked options)
 
Last edited:

Zuljin101

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#8
alrighty then

dunno if this helps, but usually when games crash like that its because the graphics card's clocks is unstable -- unfortunately its the only thing i can currently think of...

Try underclocking the card - say 20mhz on both the core and ram. if possible and see if it happends again. If it does then you could well have a faulty GPU
I'm a terrible noob when it comes to computer sorry : (. How would I manage to achieve this underclocking?

Also I'm still pwning my head on a ciment wall trying to figure out how to update my driver coz eveytime I do so (the one dirreclty from the website AMD with the very spec for my computer (Hd mobility radeon 5850, windows 7 64 bit, and so on...) nothing changes version remains the same, It makes no sens to me and of course ATI's support service has yet to awnser me.

Thanks alot for all the comments I really appreciate all of the reply, 1 step closer to fixing this dumb issue :S.
 

FreedomEclipse

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#9
well since your not so tech savvy, I suggest doing a clean uninstall first.

#1 - Download and install a program called DRIVER SWEEPER

#2 - Uninstall your old AMD graphic drivers from the control panel then restart your PC in SAFE MODE

#3 Start up driversweeper and it should look a little like this:



Notice how theres a list of manufacturers in the main window select 'AMD - Display' - make sure its ticked in the tick box then click 'clean' on the bottom right.

Let the program do is business and it should tell you that it needs to restart the laptop to complete the task. OK it and let it restart.

--------

after that just boot into windows like normal and just run the AMD installer again and let us know if that fixes the problem.
 

Zuljin101

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#10
Hey, it worked great :) computer running on the new update catalyst thks alot.


However, of course, it didn't fix my issue with the game Diablo 3, now crashes are so hardcore it game me a black screen that i couldn't get away from, had to manually shut down my laptop and reopen it... lol... I'm gonna try doodeling with the graphic settings see how it goes, but I still don't understand why it doesn't work :(

But again thks for the help on the driver install, that was an amazing pain in my ass lol
 

FreedomEclipse

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#11
In which case im not sure then. Googling the issue brings up multiple posts in mainy in battle.net forums. Did you make those posts?


:EDIT:

to be honest. after checking out the entire list of graphic cards that D3 doesnt support I find it short of tragic and somewhat shocking

the list is quite long....

Unsupported GeForce 6150
Unsupported GeForce 6200
Unsupported GeForce 6200
Unsupported GeForce 6200
Unsupported GeForce 6200 A-LE
Unsupported GeForce 6200 LE
Unsupported GeForce 6200 TurboCache(TM)
Unsupported GeForce 6200SE TurboCache(TM)
Unsupported GeForce 6250
Unsupported GeForce 6500
Unsupported GeForce 7800 GS
Unsupported GeForce FX 5200
Unsupported GeForce FX 5200 Ultra
Unsupported GeForce FX 5200LE
Unsupported GeForce FX 5500
Unsupported GeForce FX 5600
Unsupported GeForce FX 5600 Ultra
Unsupported GeForce FX 5600XT
Unsupported GeForce FX 5700
Unsupported GeForce FX 5700 Ultra
Unsupported GeForce FX 5700LE
Unsupported GeForce FX 5700VE
Unsupported GeForce FX 5800
Unsupported GeForce FX 5800 Ultra
Unsupported GeForce FX 5900
Unsupported GeForce FX 5900 Ultra
Unsupported GeForce FX 5950 Ultra
Unsupported GeForce FX Go5200 64M
Unsupported GeForce FX Go5600
Unsupported GeForce FX Go5700
Unsupported GeForce Go 6200/6400
Unsupported GeForce Go 6200/6400
Unsupported GeForce MX 4000
Unsupported GeForce PCX 5750
Unsupported GeForce PCX 5900
Unsupported GeForce2 MX200
Unsupported GeForce2 MX/MX 400
Unsupported GeForce3
Unsupported GeForce3 Ti200
Unsupported GeForce3 Ti500
Unsupported GeForce4 MX 420
Unsupported GeForce4 MX 440
Unsupported GeForce4 MX 440 with AGP8X
Unsupported GeForce4 MX 440-SE
Unsupported GeForce4 MX 460
Unsupported GeForce4 Ti 4200
Unsupported GeForce4 Ti 4200 with AGP8X
Unsupported GeForce4 Ti 4400
Unsupported GeForce4 Ti 4600
Unsupported GeForce4 Ti 4800
Unsupported GeForce4 Ti 4800SE
Unsupported Quadro DCC
Unsupported Quadro FX 1000
Unsupported Quadro FX 1100
Unsupported Quadro FX 1300
Unsupported Quadro FX 1400
Unsupported Quadro FX 540
Unsupported Quadro FX 540 M
Unsupported Quadro FX 500/FX 600
Unsupported Quadro FX 700
Unsupported Quadro FX Go1000
Unsupported Quadro FX Go1400
Unsupported Quadro FX Go700
Unsupported Quadro NVS 280 PCI
Unsupported Quadro NVS 285
Unsupported Quadro NVS with AGP8X
Unsupported Quadro2 MXR/EX
Unsupported Quadro NVS
Unsupported Quadro4 380 XGL
Unsupported Quadro4 550 XGL
Unsupported Quadro4 580 XGL
Unsupported Quadro4 700 XGL
Unsupported Quadro4 750 XGL
Unsupported Quadro4 900 XGL
Unsupported Quadro4 980 XGL
Unsupported Quadro4 Go700
Unsupported NVIDIA GeForce 6100 nForce 430
Unsupported NVIDIA GeForce 6100 nForce 405
Unsupported NVIDIA GeForce 6100 nForce 400
Unsupported NVIDIA GeForce 6150 LE
Unsupported NVIDIA GeForce 6100
Unsupported NVIDIA GeForce 6100 nForce 420
Unsupported NVIDIA GeForce 6600
Unsupported NVIDIA Quadro NVS 210S / NVIDIA GeForce 6150LE
Unsupported NVIDIA Quadro FX 350
Unsupported NVIDIA Quadro FX 370
Unsupported Quadro FX 560
Unsupported NVIDIA Quadro FX 570
Unsupported Quadro NVS 290
Unsupported Quadro FX 370 LP
Unsupported Quadro NVS 440
Unsupported Quadro
FX 550
Unsupported nForce 730a
Unsupported nForce 780a SLI
Unsupported nForce 750a SLI
Unsupported ATI MOBILITY/RADEON X700
Unsupported Radeon X800 CrossFire Edition
Unsupported Radeon X800 CrossFire Edition Secondary
Unsupported Radeon X850 CrossFire Edition
Unsupported Radeon X850 CrossFire Edition Secondary
Unsupported Radeon X550/X700 Series
Unsupported ATI FireGL T2
Unsupported ATI FireGL T2 Secondary
Unsupported ATI FireGL V3100
Unsupported ATI FireGL V3100 Secondary
Unsupported ATI FireGL V3200
Unsupported ATI FireGL V3200 Secondary
Unsupported ATI FireGL V3300
Unsupported ATI FireGL V3300 Secondary
Unsupported ATI FireGL V3350
Unsupported ATI FireGL V3350 Secondary
Unsupported ATI FireGL V3400
Unsupported ATI FireGL V3400 Secondary
Unsupported ATI FireGL V5000
Unsupported ATI FireGL V5000 Secondary
Unsupported ATI FireGL V5100
Unsupported ATI FireGL V5100 Secondary
Unsupported ATI FireGL V5200
Unsupported ATI FireGL V5200 Secondary
Unsupported ATI FireGL V5300
Unsupported ATI FireGL V5300 Secondary
Unsupported ATI FireGL V7100
Unsupported ATI FireGL V7100 Secondary
Unsupported ATI FireGL V7200
Unsupported ATI FireGL V7200
Unsupported ATI FireGL V7200 Secondary
Unsupported ATI FireGL V7200 Secondary
Unsupported ATI FireGL V7300
Unsupported ATI FireGL V7300 Secondary
Unsupported ATI FireGL V7350
Unsupported ATI FireGL V7350 Secondary
Unsupported ATI FireGL X1
Unsupported ATI FireGL X1 Secondary
Unsupported ATI FireGL X2-256/X2-256t
Unsupported ATI FireGL X2-256/X2-256t Secondary
Unsupported ATI FireGL X3-256
Unsupported ATI FireGL X3-256 Secondary
Unsupported ATI FireGL Z1
Unsupported ATI FireGL Z1 Secondary
Unsupported ATI FireMV 2200
Unsupported ATI FireMV 2200 Secondary
Unsupported ATI FireMV 2250
Unsupported ATI FireMV 2250 Secondary
Unsupported ATI FireMV 2400
Unsupported ATI FireMV 2400 Secondary
Unsupported ATI FireStream 2U
Unsupported ATI FireStream 2U Secondary
Unsupported ATI MOBILITY FIRE GL 7800
Unsupported ATI MOBILITY FIRE GL T2/T2e
Unsupported ATI MOBILITY FireGL V3100
Unsupported ATI MOBILITY FireGL V3200
Unsupported ATI MOBILITY FireGL V5000
Unsupported ATI MOBILITY FireGL V5000
Unsupported ATI MOBILITY FireGL V5100
Unsupported ATI MOBILITY FireGL V5200
Unsupported ATI MOBILITY FireGL V5250
Unsupported ATI MOBILITY FireGL V7100
Unsupported ATI MOBILITY FireGL V7200
Unsupported ATI MOBILITY RADEON
Unsupported ATI MOBILITY RADEON 7500
Unsupported ATI MOBILITY RADEON 9500
Unsupported ATI MOBILITY RADEON 9550
Unsupported ATI MOBILITY RADEON 9600/9700 Series
Unsupported ATI MOBILITY RADEON 9800
Unsupported ATI Mobility Radeon X1300
Unsupported ATI Mobility Radeon X1300
Unsupported ATI Mobility Radeon X1300
Unsupported ATI Mobility Radeon X1300
Unsupported ATI Mobility Radeon X1350
Unsupported ATI Mobility Radeon X1350
Unsupported ATI Mobility Radeon X1350
Unsupported ATI Mobility Radeon X1400
Unsupported ATI Mobility Radeon X1450
Unsupported ATI Mobility Radeon X1450
Unsupported ATI Mobility Radeon X1600
Unsupported ATI Mobility Radeon X1700
Unsupported ATI Mobility Radeon X1700
Unsupported ATI Mobility Radeon X1700 XT
Unsupported ATI Mobility Radeon X1800
Unsupported ATI Mobility Radeon X1800 XT
Unsupported ATI Mobility Radeon X1900
Unsupported ATI MOBILITY RADEON X300
Unsupported ATI MOBILITY RADEON X300
Unsupported ATI MOBILITY RADEON X300
Unsupported ATI MOBILITY RADEON X600
Unsupported ATI MOBILITY RADEON X600 SE
Unsupported ATI MOBILITY RADEON X700
Unsupported ATI MOBILITY RADEON X700
Unsupported ATI MOBILITY RADEON X700 Secondary
Unsupported ATI MOBILITY RADEON X800
Unsupported ATI MOBILITY RADEON X800 XT
Unsupported ATI Radeon 9550/X1050 Series
Unsupported ATI Radeon 9550/X1050 Series Secondary
Unsupported ATI RADEON 9600 Series
Unsupported ATI RADEON 9600 Series
Unsupported ATI RADEON 9600 Series
Unsupported ATI RADEON 9600 Series
Unsupported ATI RADEON 9600 Series
Unsupported ATI RADEON 9600 Series
Unsupported ATI RADEON 9600 Series Secondary
Unsupported ATI RADEON 9600 Series Secondary
Unsupported ATI RADEON 9600 Series Secondary
Unsupported ATI RADEON 9600 Series Secondary
Unsupported ATI RADEON 9600 Series Secondary
Unsupported ATI Radeon HD 2350
Unsupported ATI Radeon HD 2400 Pro
Unsupported ATI Radeon HD 2400 Pro AGP
Unsupported ATI Radeon HD 2400 LE
Unsupported ATI Radeon X1200 Series
Unsupported ATI Radeon X1200 Series
Unsupported ATI RADEON X800 GT
Unsupported ATI RADEON X800 GT Secondary
Unsupported ATI RADEON X800 XL
Unsupported ATI RADEON X800 XL Secondary
Unsupported ATI RADEON X850 PRO
Unsupported ATI RADEON X850 Consumer
Unsupported ATI RADEON X850 Consumer Secondary
Unsupported ATI RADEON X850 PRO Secondary
Unsupported ATI RADEON X850 SE
Unsupported ATI RADEON X850 SE Secondary
Unsupported ATI RADEON X850 XT
Unsupported ATI RADEON X850 XT Platinum Edition
Unsupported ATI RADEON X850 XT Platinum Edition Secondary
Unsupported ATI RADEON X850 XT Secondary
Unsupported ATI Radeon Xpress 1200 Series
Unsupported ATI Radeon Xpress 1200 Series
Unsupported ATI Radeon Xpress 1200 Series
Unsupported ATI Radeon Xpress Series
Unsupported ATI Radeon Xpress Series
Unsupported ATI Radeon Xpress Series
Unsupported ATI Radeon Xpress Series
Unsupported ATI Radeon Xpress Series
Unsupported ATI Radeon Xpress Series
Unsupported ATI Radeon Xpress Series
Unsupported ATI Radeon Xpress Series
Unsupported ATI Radeon Xpress Series
Unsupported ATI Radeon Xpress Series
Unsupported ATI Radeon Xpress Series
Unsupported ATI Radeon Xpress Series
Unsupported Radeon 9500
Unsupported Radeon 9500
Unsupported Radeon 9500 PRO / 9700
Unsupported Radeon 9500 PRO / 9700 Secondary
Unsupported Radeon 9500 Secondary
Unsupported Radeon 9500 Secondary
Unsupported Radeon 9600 TX
Unsupported Radeon 9600 TX Secondary
Unsupported Radeon 9600TX
Unsupported Radeon 9600TX Secondary
Unsupported Radeon 9700 PRO
Unsupported Radeon 9700 PRO Secondary
Unsupported Radeon 9800
Unsupported Radeon 9800 PRO
Unsupported Radeon 9800 PRO Secondary
Unsupported Radeon 9800 SE
Unsupported Radeon 9800 SE Secondary
Unsupported Radeon 9800 Secondary
Unsupported Radeon 9800 XT
Unsupported Radeon 9800 XT Secondary
Unsupported Radeon X1300 / X1550 Series
Unsupported Radeon X1300 / X1550 Series Secondary
Unsupported Radeon X1300 Series
Unsupported Radeon X1300 Series
Unsupported Radeon X1300 Series
Unsupported Radeon X1300 Series
Unsupported Radeon X1300 Series
Unsupported Radeon X1300 Series Secondary
Unsupported Radeon X1300 Series Secondary
Unsupported Radeon X1300 Series Secondary
Unsupported Radeon X1300 Series Secondary
Unsupported Radeon X1300 Series Secondary
Unsupported Radeon X1300/X1550 Series
Unsupported Radeon X1300/X1550 Series
Unsupported Radeon X1300/X1550 Series
Unsupported Radeon X1300/X1550 Series
Unsupported Radeon X1300/X1550 Series Secondary
Unsupported Radeon X1300/X1550 Series Secondary
Unsupported Radeon X1300/X1550 Series Secondary
Unsupported Radeon X1300/X1550 Series Secondary
Unsupported Radeon X1550 64-bit
Unsupported Radeon X1550 64-bit
Unsupported Radeon X1550 64-bit
Unsupported Radeon X1550 64-bit Secondary
Unsupported Radeon X1550 64-bit Secondary
Unsupported Radeon X1550 64-bit Secondary
Unsupported Radeon X1550 Series
Unsupported Radeon X1550 Series
Unsupported Radeon X1550 Series Secondary
Unsupported Radeon X1550 Series Secondary
Unsupported Radeon X1600 Pro / Radeon X1300 XT
Unsupported Radeon X1600 Pro / Radeon X1300 XT Secondary
Unsupported Radeon X1600 Series
Unsupported Radeon X1600 Series
Unsupported Radeon X1600 Series
Unsupported Radeon X1600 Series
Unsupported Radeon X1600 Series
Unsupported Radeon X1600 Series
Unsupported Radeon X1600 Series Secondary
Unsupported Radeon X1600 Series Secondary
Unsupported Radeon X1600 Series
Unsupported Radeon X1600 Series Secondary
Unsupported Radeon X1600 Series Secondary
Unsupported Radeon X1600 Series Secondary
Unsupported Radeon X1800 Series
Unsupported Radeon X1800 Series
Unsupported Radeon X1800 Series
Unsupported Radeon X1800 Series
Unsupported Radeon X1800 Series
Unsupported Radeon X1800 Series
Unsupported Radeon X1800 Series Secondary
Unsupported Radeon X1800 Series Secondary
Unsupported Radeon X1800 Series Secondary
Unsupported Radeon X1800 Series Secondary
Unsupported Radeon X1800 Series Secondary
Unsupported Radeon X1800 Series Secondary
Unsupported Radeon X300/X550/X1050 Series
Unsupported Radeon X300/X550/X1050 Series
Unsupported Radeon X300/X550/X1050 Series Secondary
Unsupported Radeon X300/X550/X1050 Series Secondary
Unsupported Radeon X550/X700 Series
Unsupported Radeon X550/X700 Series Secondary
Unsupported Radeon X600 Series
Unsupported Radeon X600 Series Secondary
Unsupported Radeon X600/X550 Series
Unsupported Radeon X600/X550 Series Secondary
Unsupported Radeon X700
Unsupported Radeon X700 PRO
Unsupported Radeon X700 PRO Secondary
Unsupported Radeon X700 SE
Unsupported Radeon X700 SE Secondary
Unsupported Radeon X700 Secondary
Unsupported Radeon X700 XT
Unsupported Radeon X700 XT Secondary
Unsupported Radeon X700/X550 Series
Unsupported Radeon X700/X550 Series Secondary
Unsupported Radeon X800 GT
Unsupported Radeon X800 GT Secondary
Unsupported Radeon X800 GTO
Unsupported Radeon X800 GTO
Unsupported Radeon X800 GTO
Unsupported Radeon X800 GTO Secondary
Unsupported Radeon X800 GTO Secondary
Unsupported Radeon X800 GTO Secondary
Unsupported Radeon X800 PRO
Unsupported Radeon X800 PRO Secondary
Unsupported Radeon X800 SE
Unsupported Radeon X800 SE Secondary
Unsupported Radeon X800 Series
Unsupported Radeon X800 Series
Unsupported Radeon X800 Series
Unsupported Radeon X800 Series
Unsupported Radeon X800 Series Secondary
Unsupported Radeon X800 Series Secondary
Unsupported Radeon X800 Series Secondary
Unsupported Radeon X800 Series Secondary
Unsupported Radeon X800 VE
Unsupported Radeon X800 VE Secondary
Unsupported Radeon X800 XT
Unsupported Radeon X800 XT
Unsupported Radeon X800 XT Platinum Edition
Unsupported Radeon X800 XT Platinum Edition
Unsupported Radeon X800 XT Platinum Edition Secondary
Unsupported Radeon X800 XT Platinum Edition Secondary
Unsupported Radeon X800 XT Secondary
Unsupported Radeon X800 XT Secondary
Unsupported Radeon X850 XT
Unsupported Radeon X850 XT Platinum Edition
Unsupported Radeon X850 XT Platinum Edition Secondary
Unsupported Radeon X850 XT Secondary
Unsupported GMA 500
Unsupported GMA 500
Unsupported GMA 900
Unsupported GMA 900
Unsupported GMA 900
Unsupported GMA 900
Unsupported GMA 950
Unsupported GMA 950
Unsupported GMA 950
Unsupported GMA 950
Unsupported GMA 950
Unsupported GMA 3000
Unsupported GMA 3000
Unsupported GMA 3000
Unsupported GMA 3000
Unsupported GMA 3100
Unsupported GMA 3100
Unsupported GMA 3100
Unsupported GMA 3100
Unsupported GMA 3100
Unsupported GMA 3100
Unsupported GMA X3000
Unsupported GMA X3000
Unsupported GMA X3100
Unsupported GMA X3100
Unsupported GMA X3100
Unsupported GMA X3100
Unsupported GMA X3500
Unsupported GMA X3500
Unsupported GMA 4500MHD
Unsupported GMA 4500MHD
Unsupported GMA 4500
Unsupported GMA 4500
Unsupported GMA X4500
Unsupported GMA X4500
Unsupported GMA X4500
Unsupported GMA X4500
Unsupported GMA X4500
Unsupported GMA X4500
Slow GeForce 6600
Slow GeForce 6600
Slow GeForce 6600 GT
Slow GeForce 6600 GT
Slow GeForce 6600 LE
Slow GeForce 6600 LE
Slow GeForce 6600 VE
Slow GeForce 6610 XL
Slow GeForce 6700 XL
Slow GeForce 6800
Slow GeForce 6800
Slow GeForce 6800
Slow GeForce 6800 LE
Slow GeForce 6800 GT
Slow GeForce 6800 LE
Slow GeForce 6800 GS
Slow GeForce 6800 GS/XT
Slow GeForce 6800 GS
Slow GeForce 6800 GT
Slow GeForce 6800 GT
Slow GeForce 6800 LE
Slow GeForce 6800 Ultra
Slow GeForce 6800 Series GPU
Slow GeForce 6800 XE
Slow GeForce 6800 Xt
Slow GeForce 6800 XT
Slow GeForce 6800 XT
Slow GeForce 6800 XT
Slow GeForce 7050 PV / NVIDIA nForce 630a
Slow GeForce 7050 PV / NVIDIA nForce 630a
Slow GeForce 7025 PV / NVIDIA nForce 630a
Slow GeForce 7150 PV / NVIDIA nForce 630i
Slow GeForce 7100 PV / NVIDIA nForce 630i
Slow GeForce 7050 PV / NVIDIA nForce 630i
Slow GeForce 7050 PV / NVIDIA nForce 610i
Slow GeForce 7050 PV / NVIDIA nForce 620i
Slow GeForce 7100 GS
Slow GeForce 7300 GS
Slow GeForce 7300 GT
Slow GeForce 7300 GT
Slow GeForce 7300 GT
Slow GeForce 7300 LE
Slow GeForce 7300 SE/7200 GS
Slow GeForce 7350 LE
Slow GeForce 7500 LE
Slow GeForce 7600 GS
Slow GeForce 7600 GS
Slow GeForce 7650 GS
Slow GeForce 7600 GT
Slow GeForce 7600 LE
Slow GeForce 7600 GT
Slow GeForce 7800 GS
Slow GeForce Go 6600
Slow GeForce Go 6800
Slow GeForce Go 6800 Ultra
Slow Radeon X1650 Series
Slow Radeon X1650 Series
Slow Radeon X1650 Series
Slow Radeon X1650 Series
Slow Radeon X1650 Series Secondary
Slow Radeon X1650 Series Secondary
Slow Radeon X1650 Series Secondary
Slow Radeon X1650 Series Secondary
Slow Radeon X1900 Series
Slow Radeon X1900 Series
Slow Radeon X1900 Series
Slow Radeon X1900 Series
Slow Radeon X1900 Series
Slow Radeon X1900 Series
Slow Radeon X1900 Series
Slow Radeon X1900 Series
Slow Radeon X1900 Series
Slow Radeon X1900 Series
Slow Radeon X1900 Series
Slow Radeon X1900 Series Secondary
Slow Radeon X1900 Series Secondary
Slow Radeon X1900 Series Secondary
Slow Radeon X1900 Series Secondary
Slow Radeon X1900 Series Secondary
Slow Radeon X1900 Series Secondary
Slow Radeon X1900 Series Secondary
Slow Radeon X1900 Series Secondary
Slow Radeon X1900 Series Secondary
Slow Radeon X1900 Series Secondary
Slow Radeon X1900 Series Secondary
Low GeForce 7800 GT
Low GeForce 7800 GTX
Low GeForce 7800 SLI
Low GeForce 7900 GS
Low GeForce 7900 GS
Low GeForce 7900 GT/GTO
Low GeForce 7900 GTX
Low GeForce 7950 GX2
Low GeForce 7950 GX2
Low GeForce 7950 GT
Low GeForce Go 7800
Low GeForce Go 7800 GTX
Low GeForce 7800 GTX
Low GeForce Go 7900 GS
Low GeForce Go 7900 GTX
Low Quadro FX 2000
Low Quadro FX 3000
Low Quadro FX 4000
Low Quadro FX 3450/4000 SDI
Low Quadro FX 3400/4400
Low Quadro FX 4500
Low Quadro FX 4500 X2
Low Quadro NVS 120M
Low Quadro PCI-E Series
Low NVIDIA GeForce 7950 GT
Low Quadro FX 1500
Low NVIDIA Quadro FX 1700
Low Quadro FX 3500
Low NVIDIA Quadro FX 5500
Low NVIDIA GeForce 8400
Low NVIDIA GeForce 8400 SE
Low NVIDIA GeForce 8400 GS
Low NVIDIA GeForce 8600 GTS
Low NVIDIA GeForce 8600 GT
Low NVIDIA GeForce 8600 GT
Low NVIDIA GeForce 8600 GS
Low NVIDIA GeForce 8400 GS
Low NVIDIA GeForce 8400 SE
Low NVIDIA GeForce 8300 GS
Low GeForce 8200
Low GeForce 8300
Low GeForce 8200
Low GeForce 8100 / nForce720a
Low NVIDIA GeForce 8600M GT
Low NVIDIA GeForce 8500 GT
Low NVIDIA GeForce 8400 GS
Low NVIDIA GeForce 8300 GS
Low NVIDIA GeForce 8400 GS
Low NVIDIA GeForce 9300 GE
Low Nvidia GeForce 9500M GS
Low Nvidia Geforce 9500M G
Low NVIDIA GeForce 9300 GS
Low NVIDIA GeForce 9400 GT
Low NVIDIA GeForce 9400 GT
Low NVIDIA GeForce 9400 M
Low NVIDIA GeForce 9400 M
Low NVIDIA GeForce 9500 GT
Low NVIDIA GeForce 9500 GT
Low NVIDIA GeForce GT 130
Low NVIDIA GeForce GT 130
Low NVIDIA GeForce GT 140
Low NVIDIA GeForce GT 320
Low Nvidia GeForce GT 520
NVIDIA GeForce GT 130M
Low Nvidia GeForce G210
Low Nvidia GeForce G210
Low Nvidia GeForce GT 220
Low NVIDIA GeForce 210
Low NVIDIA GeForce 210
Low NVIDIA GeForce 315
Low NVIDIA GeForce 310
Low Nvidia GeForce 210M
Low Nvidia GeForce 310M
Low Tesla C870
Low Radeon X1950 XTX Uber -Limited Edition
Low Radeon X1950 XTX Uber -Limited Edition Secondary
Low ATI Mobility Radeon HD 2300
Low ATI Mobility Radeon HD 2300
Low ATI Mobility Radeon HD 2400
Low ATI Mobility Radeon HD 2400 XT
Low ATI Mobility Radeon HD 2600
Low ATI Mobility Radeon HD 2600 XT
Low ATI Mobility Radeon HD 2600 X2 Series
Low ATI Mobility Radeon X2300
Low ATI Mobility Radeon X2300
Low ATI Mobility Radeon HD 4330
Low ATI Mobility Radeon HD 4530
Low ATI Radeon HD 2400
Low ATI Radeon HD 2400 Pro
Low ATI Radeon HD 2400 Series
Low ATI Radeon HD 2400 Pro AGP
Low ATI Radeon HD 2400 Pro XT
Low ATI Radeon HD 2400 Pro LE
Low ATI Radeon HD 2600 XT
Low ATI Radeon HD 2600 XT AGP
Low ATI Radeon 3650 HD
Low ATI Radeon X1950 GT
Low ATI Radeon X1950 GT Secondary
Low Radeon X1950 Series
Low Radeon X1950 Series
Low Radeon X1950 Series
Low Radeon X1950 Series Secondary
Low Radeon X1950 Series Secondary
Low Radeon X1950 Series Secondary
Low ATI Radeon HD 2100
Low ATI Radeon E2400
Low ATI Radeon HD 3100 Graphics
Low ATI Radeon HD 3100 Graphics
Low ATI Radeon HD 3200 Graphics
Low ATI Radeon HD 3200 Graphics
Low ATI Radeon HD 3200 Graphics
Low ATI Radeon HD 3430
Low ATI Radeon HD 3450
Low ATI Radeon HD 3450
Low ATI Radeon HD 3470
Low ATI Radeon 3600 Series
Low ATI Radeon 3600 Series
Low ATI Radeon 3600 Series
Low ATI Radeon 3600 Series
Low ATI Radeon 3650 AGP
Low ATI Radeon 4350
Low ATI Radeon 4550
Low ATI Radeon HD 5450
Low ATI Radeon HD 6450
Low ATI Radeon HD 6490
Low ATI FirePro 3D V3700
Low ATI FirePro 3D V3750
Low ATI FirePro 3D V5700
Low ATI FirePro 3D V7750
Low Intel HD Graphics 1000
Low Intel HD Graphics 1000
Low Intel HD Graphics 2000
Low Intel HD Graphics 3000
Low Intel HD Graphics 3000
Medium NVIDIA Quadro FX 5600
Medium NVIDIA Quadro FX 4600
Medium NVIDIA GeForce 8800 Ultra
Medium NVIDIA GeForce 8800 GT
Medium NVIDIA GeForce 8800 GT
Medium NVIDIA GeForce 8800 GTX
Medium NVIDIA GeForce 8800 GTS 512
Medium NVIDIA GeForce 8800 GTS
Medium NVIDIA GeForce 8800 GS
Medium NVIDIA GeForce 9500 GS
Medium NVIDIA GeForce 9500 GS
Medium NVIDIA GeForce 9600M
Medium NVIDIA GeForce 9800M
Medium Nvidia GeForce 8800M GTS
Medium Nvidia GeForce 8800M GTX
Medium NVIDIA GeForce 9600 GSO
Medium NVIDIA GeForce 9600 GT
Medium NVIDIA GeForce 9600 GS
Medium NVIDIA GeForce 9800 GT
Medium NVIDIA GeForce 9800 GX2
Medium NVIDIA GeForce 9800 GT
Medium NVIDIA GeForce 9800 GTX/9800 GTX+
Medium NVIDIA GeForce 9800 GTX+
Medium NVIDIA GeForce 9800 GT
Medium Nvidia GeForce GTS 250
Medium Nvidia Geforce 320M
Medium GeForce GTS 450 (GTX 450)
Medium NVIDIA GeForce GT 330
Medium NVIDIA GeForce GT 240
Medium NVIDIA GeForce GT 340
Medium NVIDIA GeForce GT 330
Medium Nvidia GeForce GT 530
Medium Nvidia GeForce GTX 260M
Medium Nvidia GeForce GT 330M
Medium Nvidia GeForce GTS 240
Medium Nvidia GeForce GT 230M
Medium Nvidia GeForce GT 240M
Medium Nvidia GeForce GT 260M
Medium Nvidia GeForce GT 250M
Medium Quadro FX 3700
Medium Quadro FX 4800
Medium ATI Mobility Radeon HD 4650
Medium ATI Mobility Radeon HD 5730
Medium ATI Radeon HD 2900 XT
Medium ATI Radeon HD 2900 PRO
Medium ATI Radeon HD 2900 GT
Medium ATI Radeon HD 2900 XT
Medium ATI Radeon HD 2900 XT
Medium ATI Radeon 3870 HD
Medium ATI Radeon HD 3870 X2
Medium ATI Radeon 4670 HD
Medium ATI Radeon 3830
Medium ATI Radeon 3850
Medium ATI Radeon 3850 AGP
Medium ATI Radeon 3850 X2
Medium ATI
Radeon 3870
Medium ATI Radeon 3870 X2
Medium ATI Radeon 4600 Series
Medium ATI Radeon 4670
Medium ATI Radeon 4770
Medium ATI Radeon HD 4650
Medium ATI Radeon HD 5570
Medium ATI Radeon HD 5670
Medium ATI Radeon HD 6570
Medium ATI Radeon HD 6670
Medium ATI FireGL V7600
Medium ATI FireGL V7700
Medium ATI FireGL V8600
Medium ATI FireGL V8650
Medium ATI FirePro 3D V3800
Medium ATI FireStream 9170
High NVIDIA GeForce GTX 280
High NVIDIA GeForce GTX 260
High NVIDIA GeForce GTX 275
High NVIDIA GeForce GTX 285
High NVIDIA GeForce GTX 295
High NVIDIA GeForce GTX 295
High Nvidia Geforce GTX 280M
High GeForce GTX 460
High GeForce GTX 465
High GeForce GTX 470
High GeForce GTX 480
High GeForce GTX 550 ti
High Geforce GTX 560 ti
High GeForce GTX 570
High GeForce GTX 580
High GeForce GTX 590
High Nvidia GeForce GTS 360M
High Quadro FX 5800
High ATI Radeon 4800 HD
High ATI Radeon 4850 HD
High ATI Radeon 4870 HD
High ATI Radeon 4800 Series
High ATI Radeon 4800 Series
High ATI Radeon 4800 Series
High ATI Radeon 4800 Series
High ATI Radeon 4850 X2
High ATI Radeon 4870 X2
High ATI Radeon HD 5770
High ATI Radeon HD 5750
High ATI Radeon HD 5870
High ATI Radeon HD 5830
High ATI Radeon HD 5850
High ATI Radeon HD 5970
High ATI Radeon HD 5750
High ATI Radeon HD 6750
High ATI Radeon HD 6750
High ATI Radeon HD 6770
High ATI Radeon HD 6770
High ATI Radeon HD 6790
High ATI Radeon HD 6850
High ATI Radeon HD 6870
High ATI Radeon HD 6950
High ATI Radeon HD 6950
High ATI Radeon HD 6970
High ATI Radeon HD 6970
High ATI Radeon HD 6990
High ATI FirePro 3D V8700
High ATI FirePro 3D V8700 Duo
High ATI FirePro 3D V8750
High ATI FireStream 9250
High ATI FireStream 9270

some of these graphic cards should be more then capable of running the game even on low-mid settings but they just arent supported!
 
Last edited:

Zuljin101

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#12
update on my situation

Hey guys, so now everything on my computer is completely up to date and i've noticed an improvement in general graphic and performance. however my crashes with this game are still happenning, less frequently but I still only last about 5 to 10 mins in game before a crash. Blizzard still hasn't given me another awnser to my problem.

My crashes are a little different, so maybe you might know what is happening now, Upon crashing now the game is freezing for 5-10seconds before it lets me back into it but this time my luminosity is gone, meaning my entire screen is darken, I can still see the game but barely and it usually crashes me again a couple of mins after. And sometimes (if not often) I get a complete black screen, where I still ear the sounds from the vent or of people on ventrillo, I can also talk with them but the screen is completely black and no controls can return me to my desktop or close any application, I litteraly need to power my PC down and then back up again.

I don't have the necessary knowledge to try overclocking my computer nor do I wish to knowing the consequences and I cannot handle more heat from my laptop, sitting at 90-95C in gaming session, wich I heard was ok for laptop (sitting on a permanent cooling platform).

So if u guys know any other things I could try to fix my situation or to let me know I'm doomed lol :p
 

Kreij

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#13
Have you cleaned out the laptop lately?
Dust build-up could be causing your problems with it running too hot.
 

FreedomEclipse

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#14
sitting at 90-95C in gaming session, wich I heard was ok for laptop (sitting on a permanent cooling platform).
Bingo.....

Even with a huge cooler on my 6970 it occasionally gets close to 90'c (Id change the cooler but sadly Im shafted by the warranty which prevents me from doing so)


90-95'c is not ok. dont forget the fans on a laptop are much smaller/thinner then their desktop counterparts. This also means it moves less air. and even though the heatpipes that cool your CPU and GPU are working as they are designed to. the size of the fans are the limiting factor as they cant clear the hot air and the heat from the heatsink quick enough too keep the system cool.

Unfortunately its a design flaw with a fair few HP laptops. HP occasionally use these rather thick thermal pads inbetween the heatsink and the heat source which are great for mild to heavy use but not extremely heavy use such as gaming & crunching/folding or any activity that put serious stress on the cooling system of the laptop.

The only solution to fix this is taking the laptop to a specialist tech and see if hes willing to open the laptop up give it a cleaning. and re-apply the thermal paste if HP are not using the pads or ask him to install a copper shim for you which would make direct contact with the heat source instead of the thick thermal pad being in the way.

This solution has worked for me in the past with an older laptop that was overheating while gaming and a friends laptop that kept going into thermal shutdown.

Id would do the work for you as i know where to source the copper shim but you are probably not local to me let alone on the same strip of land.
 

Zuljin101

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#15
Ok be here's somethin...

Alright but then why can i play any other game, including very recent and demanding one on ultra or high settings run with the same heat and never have any issue, for a good 2 years now never go above 95 c.

Been playin on my bro's laptop which is 5 years old, vista service pack 2 and a nvidia geforce 9600m gt and i experience the same heat but without any lag or crashes, playing on low settings however.
 

FreedomEclipse

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#16
some games might not stress the GPU out as much as others do. and even though the game is demanding the code might not stress it as much as another game, thats why its always good to play different games when it comes to stress testing an overclocked graphics card.

The reason why your brothers laptop doesnt crash while gaming can be for many reasons... Older hardware runs hotter so can be said to have a higher heat tolerance then something that is designed to run cooler. Maybe it better ventilated or the heatpipes inside are wired up in such a way that it it manages to keep everything below the red zone.

Generally speaking though your 5850m is leagues a head of the 9600m and it runs hotter given the improvement over the 9600m. other things to consider is the thickness of the general size of the laptop.
If its a real thin laptop then cooling will definitely suffer

its like cramming a 6.0litre V12 into a mini while still running with the same radiator/cooling system etc etc.
 

Mindweaver

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#17
Zuljin101 did you blow out your laptop like Kreij suggested? If not then you need to do that. Also, I install MSI Afterburner on my laptop to check temps in game. I use a cooler that my laptop sits on to keep it cool or my Laptop will crash like yours. the lap cooler ensures the correct amount of space is there to keep your laptop cool. People cuddle up on the couches and lay there laptop on top of there blanket which in turn suffocates the laptop.
 

Zuljin101

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#18
Update on situation

Alright, I was about to give up, but tried somethin new... Reduced my heat to 80c in full gaming session, turned I was an idiot and was blocking my laptop fan with my cooling platform, talk about ironic. So yeah now im at 80c in the worst of cases and experiencing the same cashes. At this point im guessing its a problem with the card and the coding of their game, next time a buy a pc, laptop or desktop def going to Nvidia...

Also did a full reinstal of the operating system, reinstalled all the drivers and update available including hp's one and reinstalled the game... Nothin, same deal... Either i be patient and hope for a fix on blizz side or I give up at this point lol, nothin else I think I can do.

Anyhoo thks for all the help, I really appreciate it all.
 
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Case Cougar Panzer Max/none/well... /Minix Neo U1/mono-bloc aluminum
Audio Device(s) Creative Recon3Di/SB Audigy 2 Platinum/HDMI output
Power Supply Seasonic M12II Evo 750 /Enermax Coolergiant 480/5v 3A/5V 2A
Mouse Logitech G502 Proteus Spectrum/Minix Neo A2 Lite/touch
Keyboard Logitech G410 Atlas Spectrum/Minix Neo A2 Lite/touch
Software Win10 64/none/Android 5.1.1 Zombiepop/Android 5.1.1 + Kodi/Android 7.1.1 Nougat (08.01.17 SPatch)
Benchmark Scores bench...mark? i do leave mark on bench sometime, to remember which one is the most comfortable. :o
#19
Funny point on non supported card i run diablo3 on my main comp (logical) but i can also run it on a nettop 1.5ghz athlon neo x2 with a HD3200 2gig ram under win8 (funny tho...) or on my netbook wich has a C60 1ghz and a unsupported HD6290 with only 1gig ram instead of the recomended 1.5


Never got any crash with D3 i guess its more bas luck than tech issue (or faulty hardware from HP tho my main comp is a HP but desktop. )

Edit : i did get some error on D3 with a Nvidia gtx 460 (1g ddr5 256bit bus) xD