• We've upgraded our forums. Please post any issues/requests in this thread.

ATI Radeon HD 5570 - Random crashes

GlouGlou

New Member
Joined
Jan 31, 2009
Messages
14 (0.00/day)
Likes
0
System Name My system
Processor Intel core2duo e4300 @ 3.15GHz
Motherboard Gigabyte p35-ds3r
Cooling Noctua NH-U12P
Memory 2x1GB
Video Card(s) Radeon HD4870 1GB
Display(s) Iiyama Pro Lite B2403WS
Case Antec P180
Power Supply Seasonic s12 500W
Software Windows XP 64
#1
Hi,

I recently bought a HD 5570 1GB from PowerColor in order to put it in my new media center.
I formatted my computer and put Windows 7 x64 on it.

After installing the catalyst drivers, i ran into random crashes that occured while watching movies, surfing on internet or just having some random program running that doesnt use the GPU.

When i tried to watch some movies some player using my GPU, no problem at all during the whole movie.

Ive seen many threads relating voltage problem in 2D mode. Could it be the same ?
 

Fourstaff

Moderator
Staff member
Joined
Nov 29, 2009
Messages
9,376 (3.19/day)
Likes
2,100
Location
Home
System Name Asus K50-X5DAB \\ Orange!
Processor Athlon QL-65 2.2Ghz \\ 3570K
Motherboard Laptop \\ ASRock z77 Extreme4
Cooling Laptop \\ H100i
Memory 1x1GB + 1X2GB \\ 2x4Gb 1600Mhz CL9 Corsair XMS3
Video Card(s) Mobility Radeon HD4570 512mb \\ Zotac 660Ti OC 2Gb
Storage 250Gb \\ Samsung 840 250Gb + Toshiba DT01ACA300 3Tb
Display(s) 15.6" 1366x768 \\ LG 22EA53VQ
Case Laptop Chassis \\ NZXT Phantom 410 Black/Orange
Power Supply Power Brick \\ Corsair CXM500w
#2
I don't think its the same. Try using the older drivers? Delete the old drivers first.
 

eidairaman1

The Exiled Airman
Joined
Jul 2, 2007
Messages
19,194 (5.03/day)
Likes
4,798
System Name PCGOD
Processor AMD FX 8350@ 5.0GHz
Motherboard Asus TUF 990FX Sabertooth R2 2901 Bios
Cooling Scythe Ashura, 2×BitFenix 230mm Spectre Pro LED (Blue,Green), 2x BitFenix 140mm Spectre Pro LED
Memory 16 GB Gskill Ripjaws X 2133 (2400 OC, 10-10-12-20-20, 1T, 1.65V)
Video Card(s) AMD Radeon 290 Sapphire Vapor-X
Storage Samsung 840 Pro 256GB, WD Velociraptor 1TB
Display(s) NEC Multisync LCD 1700V (Display Port Adapter)
Case AeroCool Xpredator Evil Blue Edition
Audio Device(s) Creative Labs Sound Blaster ZxR
Power Supply Seasonic 1250 XM2 Series (XP3)
Mouse Roccat Kone XTD
Keyboard Roccat Ryos MK Pro
Software Windows 7 Pro 64
#3
update your motherboard drivers and direct X first, to delete previous drivers use driver sweeper, or driver cleaner.net
 
Joined
Jan 31, 2010
Messages
2,450 (0.85/day)
Likes
769
System Name Xtreme PC's AMDx8
Processor AMD FX8320 @ 4.0GHz NB/HT @ 2.6GHz
Motherboard Asus Crosshair V Formula
Cooling ThermoLab Baram 2x 120mm Gentle Typhoons 1850rpm
Memory 8GB (2x4GB) Mushkin Blackline DDR3 2400MHz 11/13/13/34/1T 1.65V
Video Card(s) Sapphire Nitro+ RX580 8GB OC 1342/2000 (Core/Mem) BIOS Modded
Storage 2x Kingston V300 120GB SSD's Raid0: 1x Sandisk 128GB SSD 1xWD 2TB red, 1xWD 1TB black 1xWD 2TB nas
Display(s) ViewSonic VX2457 75Hz FreeSync 1920x1080p
Case SilverStone Raven RV02B-W + 3x SS AP181 + USB3.0 upgrade
Audio Device(s) Creative SB X-Fi Xtreme PCIe + Pioneer VSX-D457 amp Technics Speaker set
Power Supply SilverStone ST75F-P Modular 750W
Mouse Logitech G402 Hyperion Fury
Keyboard Logitech G105
Software Windows 10 X64 PRO (build 1607)
Benchmark Scores it sucks even less much now ;)
#4
It's doubtful then that the Video card is the problem these types of crashes have been known to be caused by an update from MS more specifically to an file included in the up date dxgmm1.sys and come with this update ::

Update for Windows 7 for x64-based Systems (KB977074)

Download size: 1.5 MB

You may need to restart your computer for this update to take effect.

Update type: Important

This is a reliability update. This update resolves some reliability issues in Windows 7. By applying this update, you can achieve better reliability in various scenarios. After you install this item, you may have to restart your computer.

More information:
http://support.microsoft.com/kb/977074

Help and Support:
http://support.microsoft.com

you'll need to change how windows update installs new updates from automatic to download but let me decide whether to install them, then using programs and features in control panel uninstall
KB977074 reboot your PC when finished then run windows update check for updates when it tells you that KB977074 is available to install tell windows to hide it
 

GlouGlou

New Member
Joined
Jan 31, 2009
Messages
14 (0.00/day)
Likes
0
System Name My system
Processor Intel core2duo e4300 @ 3.15GHz
Motherboard Gigabyte p35-ds3r
Cooling Noctua NH-U12P
Memory 2x1GB
Video Card(s) Radeon HD4870 1GB
Display(s) Iiyama Pro Lite B2403WS
Case Antec P180
Power Supply Seasonic s12 500W
Software Windows XP 64
#5
Concerning drivers, i have no problem with them since i formatted my computer after having that card installed.
I will try to uninstall the Windows Update to see what it does.
 

GlouGlou

New Member
Joined
Jan 31, 2009
Messages
14 (0.00/day)
Likes
0
System Name My system
Processor Intel core2duo e4300 @ 3.15GHz
Motherboard Gigabyte p35-ds3r
Cooling Noctua NH-U12P
Memory 2x1GB
Video Card(s) Radeon HD4870 1GB
Display(s) Iiyama Pro Lite B2403WS
Case Antec P180
Power Supply Seasonic s12 500W
Software Windows XP 64
#6
Removing the update didnt solve anything.

I have done some testing: the more stressed my GPU is, the more stable it becomes.
Meanwhile, I have contacted the PowerColor support, it seems that they will send me a test bios as soon as i give them some information about my HD5570.
 

GlouGlou

New Member
Joined
Jan 31, 2009
Messages
14 (0.00/day)
Likes
0
System Name My system
Processor Intel core2duo e4300 @ 3.15GHz
Motherboard Gigabyte p35-ds3r
Cooling Noctua NH-U12P
Memory 2x1GB
Video Card(s) Radeon HD4870 1GB
Display(s) Iiyama Pro Lite B2403WS
Case Antec P180
Power Supply Seasonic s12 500W
Software Windows XP 64
#7
The modified BIOS i received solved my problems.
It has higher frequencies in some modes, voltages stay untouched.
 
Joined
Jan 31, 2010
Messages
2,450 (0.85/day)
Likes
769
System Name Xtreme PC's AMDx8
Processor AMD FX8320 @ 4.0GHz NB/HT @ 2.6GHz
Motherboard Asus Crosshair V Formula
Cooling ThermoLab Baram 2x 120mm Gentle Typhoons 1850rpm
Memory 8GB (2x4GB) Mushkin Blackline DDR3 2400MHz 11/13/13/34/1T 1.65V
Video Card(s) Sapphire Nitro+ RX580 8GB OC 1342/2000 (Core/Mem) BIOS Modded
Storage 2x Kingston V300 120GB SSD's Raid0: 1x Sandisk 128GB SSD 1xWD 2TB red, 1xWD 1TB black 1xWD 2TB nas
Display(s) ViewSonic VX2457 75Hz FreeSync 1920x1080p
Case SilverStone Raven RV02B-W + 3x SS AP181 + USB3.0 upgrade
Audio Device(s) Creative SB X-Fi Xtreme PCIe + Pioneer VSX-D457 amp Technics Speaker set
Power Supply SilverStone ST75F-P Modular 750W
Mouse Logitech G402 Hyperion Fury
Keyboard Logitech G105
Software Windows 10 X64 PRO (build 1607)
Benchmark Scores it sucks even less much now ;)
#8
let me guess the Idle clocks are now higher
 

GlouGlou

New Member
Joined
Jan 31, 2009
Messages
14 (0.00/day)
Likes
0
System Name My system
Processor Intel core2duo e4300 @ 3.15GHz
Motherboard Gigabyte p35-ds3r
Cooling Noctua NH-U12P
Memory 2x1GB
Video Card(s) Radeon HD4870 1GB
Display(s) Iiyama Pro Lite B2403WS
Case Antec P180
Power Supply Seasonic s12 500W
Software Windows XP 64
#9
Yes, exactly.
 

benomas

New Member
Joined
Jul 14, 2010
Messages
1 (0.00/day)
Likes
0
#10
hi man , can you upload the bios please? i have the same problem, i already send 3 mails to powercoler, but i not receive a response