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ATI Radeon HD 5570 - Random crashes

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GlouGlou

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Hi,

I recently bought a HD 5570 1GB from PowerColor in order to put it in my new media center.
I formatted my computer and put Windows 7 x64 on it.

After installing the catalyst drivers, i ran into random crashes that occured while watching movies, surfing on internet or just having some random program running that doesnt use the GPU.

When i tried to watch some movies some player using my GPU, no problem at all during the whole movie.

Ive seen many threads relating voltage problem in 2D mode. Could it be the same ?
 
Fourstaff

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I don't think its the same. Try using the older drivers? Delete the old drivers first.
 
eidairaman1

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update your motherboard drivers and direct X first, to delete previous drivers use driver sweeper, or driver cleaner.net
 
Athlonite

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It's doubtful then that the Video card is the problem these types of crashes have been known to be caused by an update from MS more specifically to an file included in the up date dxgmm1.sys and come with this update ::

Update for Windows 7 for x64-based Systems (KB977074)

Download size: 1.5 MB

You may need to restart your computer for this update to take effect.

Update type: Important

This is a reliability update. This update resolves some reliability issues in Windows 7. By applying this update, you can achieve better reliability in various scenarios. After you install this item, you may have to restart your computer.

More information:
http://support.microsoft.com/kb/977074

Help and Support:
http://support.microsoft.com

you'll need to change how windows update installs new updates from automatic to download but let me decide whether to install them, then using programs and features in control panel uninstall
KB977074 reboot your PC when finished then run windows update check for updates when it tells you that KB977074 is available to install tell windows to hide it
 
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Concerning drivers, i have no problem with them since i formatted my computer after having that card installed.
I will try to uninstall the Windows Update to see what it does.
 
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GlouGlou

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Removing the update didnt solve anything.

I have done some testing: the more stressed my GPU is, the more stable it becomes.
Meanwhile, I have contacted the PowerColor support, it seems that they will send me a test bios as soon as i give them some information about my HD5570.
 
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GlouGlou

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The modified BIOS i received solved my problems.
It has higher frequencies in some modes, voltages stay untouched.
 
Athlonite

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Benchmark Scores it sucks even more less now ;)
let me guess the Idle clocks are now higher
 
G

GlouGlou

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Yes, exactly.
 
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benomas

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hi man , can you upload the bios please? i have the same problem, i already send 3 mails to powercoler, but i not receive a response
 
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