FreedomEclipse
~Technological Technocrat~
- Joined
- Apr 20, 2007
- Messages
- 23,267 (3.77/day)
- Location
- London,UK
System Name | Codename: Icarus Mk.VI |
---|---|
Processor | Intel 8600k@Stock -- pending tuning |
Motherboard | Asus ROG Strixx Z370-F |
Cooling | CPU: BeQuiet! Dark Rock Pro 4 {1xCorsair ML120 Pro|5xML140 Pro} |
Memory | 32GB XPG Gammix D10 {2x16GB} |
Video Card(s) | ASUS Dual Radeon™ RX 6700 XT OC Edition |
Storage | Samsung 970 Evo 512GB SSD (Boot)|WD SN770 (Gaming)|2x 3TB Toshiba DT01ACA300|2x 2TB Crucial BX500 |
Display(s) | LG GP850-B |
Case | Corsair 760T (White) |
Audio Device(s) | Yamaha RX-V573|Speakers: JBL Control One|Auna 300-CN|Wharfedale Diamond SW150 |
Power Supply | Corsair AX760 |
Mouse | Logitech G900 |
Keyboard | Duckyshine Dead LED(s) III |
Software | Windows 10 Pro |
Benchmark Scores | (ノಠ益ಠ)ノ彡┻━┻ |
Not quite sure where to post this so im gonna drop this here....
Ive been trying to RMA my Corsair K70 since last week after discovering a dead LED. I contacted my retailer and they told me to contact Corsair and directly RMA with them.
I tried multiple times to set up an RMA but my part number isnt being recognised by the system. Even when I clicked the drop down box to search for my P/N i couldnt find it at all. I left Grey_beard a message but he hasnt been on for a month so Ive been forced to wait for Livechat to become available and see if i can get a result from that.
But what good is livechat if they dont seem interested in helping? I was talking with the rep for almost an hour and barely anything was said because he put me on hold for 20 fucking mins until I piped up and asked if it was possible to get the issue sorted out today, never mind how long the guy took to respond to me
Heres the full extent of our conversation for that hour....
Nothing was accomplished, Grey_beard isnt here to lend a hand so I feel compelled to make a thread about it. Because I now have to call the U.S at my own expense to have the issue sorted out. and this rep was bullshitting his way through to the very end where I just rage quit because the only thing that was achieved there was wasting my time.
I honestly expected alot better from Corsair
what fucking good is livechat if I still have to call up customer service in the U.S because they couldn't resolve a simple RMA issue?
I havent got a screenie of the end of the conversation where i quit because nothing of value was said afterwards, Just kept harping on about calling their U.S service center.
Reason behind the call to the U.S was because I wanted an express RMA service and the rep couldnt help me with that. I guess that means when i do eventually sort out the RMA issue that I will have to ship the keyboard off the a service center in the U.S rather then one in Europe and i have no idea if they will cover shipping because any way you look at it im gonna be left out of pocket.
Ive been trying to RMA my Corsair K70 since last week after discovering a dead LED. I contacted my retailer and they told me to contact Corsair and directly RMA with them.
I tried multiple times to set up an RMA but my part number isnt being recognised by the system. Even when I clicked the drop down box to search for my P/N i couldnt find it at all. I left Grey_beard a message but he hasnt been on for a month so Ive been forced to wait for Livechat to become available and see if i can get a result from that.
But what good is livechat if they dont seem interested in helping? I was talking with the rep for almost an hour and barely anything was said because he put me on hold for 20 fucking mins until I piped up and asked if it was possible to get the issue sorted out today, never mind how long the guy took to respond to me
Heres the full extent of our conversation for that hour....
Nothing was accomplished, Grey_beard isnt here to lend a hand so I feel compelled to make a thread about it. Because I now have to call the U.S at my own expense to have the issue sorted out. and this rep was bullshitting his way through to the very end where I just rage quit because the only thing that was achieved there was wasting my time.
I honestly expected alot better from Corsair
what fucking good is livechat if I still have to call up customer service in the U.S because they couldn't resolve a simple RMA issue?
I havent got a screenie of the end of the conversation where i quit because nothing of value was said afterwards, Just kept harping on about calling their U.S service center.
Reason behind the call to the U.S was because I wanted an express RMA service and the rep couldnt help me with that. I guess that means when i do eventually sort out the RMA issue that I will have to ship the keyboard off the a service center in the U.S rather then one in Europe and i have no idea if they will cover shipping because any way you look at it im gonna be left out of pocket.