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Bad Customer Service from Corsair [SOLVED]

FreedomEclipse

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Not quite sure where to post this so im gonna drop this here....

Ive been trying to RMA my Corsair K70 since last week after discovering a dead LED. I contacted my retailer and they told me to contact Corsair and directly RMA with them.

I tried multiple times to set up an RMA but my part number isnt being recognised by the system. Even when I clicked the drop down box to search for my P/N i couldnt find it at all. I left Grey_beard a message but he hasnt been on for a month so Ive been forced to wait for Livechat to become available and see if i can get a result from that.

But what good is livechat if they dont seem interested in helping? I was talking with the rep for almost an hour and barely anything was said because he put me on hold for 20 fucking mins until I piped up and asked if it was possible to get the issue sorted out today, never mind how long the guy took to respond to me

Heres the full extent of our conversation for that hour....






Nothing was accomplished, Grey_beard isnt here to lend a hand so I feel compelled to make a thread about it. Because I now have to call the U.S at my own expense to have the issue sorted out. and this rep was bullshitting his way through to the very end where I just rage quit because the only thing that was achieved there was wasting my time.

I honestly expected alot better from Corsair

what fucking good is livechat if I still have to call up customer service in the U.S because they couldn't resolve a simple RMA issue?

I havent got a screenie of the end of the conversation where i quit because nothing of value was said afterwards, Just kept harping on about calling their U.S service center.

Reason behind the call to the U.S was because I wanted an express RMA service and the rep couldnt help me with that. I guess that means when i do eventually sort out the RMA issue that I will have to ship the keyboard off the a service center in the U.S rather then one in Europe and i have no idea if they will cover shipping because any way you look at it im gonna be left out of pocket.
 
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Where did you buy your keyboard from? I've seen incidents like this where the serial nos are non-existent. Makes me think counterfeits.
 

fullinfusion

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Goto there forums and make a post... the ramguy or someone else will help you out.
 

FreedomEclipse

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Where did you buy your keyboard from? I've seen incidents like this where the serial nos are non-existent. Makes me think counterfeits.

Its not the serial number thats the problem - Its the part number - the manufacturers own part number so they can identify it. I have a Corsair K70 with MX Brown switches. I have checked the list close to 10 times everyday thinking I was going insane but they havent listed it


Goto there forums and make a post... the ramguy or someone else will help you out.

Its not ram that i need help with though, its one of their K70s with dead LEDs. I'll drop a post in there anyway if not skype their U.S support center. I honestly shouldnt need to do that though.
 

fullinfusion

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Its not the serial number thats the problem - Its the part number - the manufacturers own part number so they can identify it. I have a Corsair K70 with MX Brown switches. I have checked the list close to 10 times everyday thinking I was going insane but they havent listed it




Its not ram that i need help with though, its one of their K70s with dead LEDs. I'll drop a post in there anyway if not skype their U.S support center. I honestly shouldnt need to do that though.
yeah I know but the ramguy is always helpful in RMA's ;)
 
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Goto there forums and make a post... the ramguy or someone else will help you out.
Its not ram that i need help with though, its one of their K70s with dead LEDs. I'll drop a post in there anyway if not skype their U.S support center. I honestly shouldnt need to do that though.
fullinfusion is likely referring to RAM GUY, one of the Corsair forum reps. He's pretty good at handling people's RMA issues. You can make a thread here. For extra attention, you can try to make your post slightly before 0900 Pacific Time since that's when it seems he gets around to the forums.
 

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Or, just CALL and get it over with NOW...

calling... been on hold for 8mins now.

80s techno music interrupted by advertising every 3 seconds spouting shit about PSUs, SSDs and all sort of bollocks about corsair....

"Its not just fast, its blazing fast...." ---- Make it fucking stop already.....
 

FreedomEclipse

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18mins of being on hold and a chick answers my call, I think its the first time shes heard a brit accent LOL.

told her about my problem, and that I wanted express RMA blahblahblah. but sadly they dont have any of those keyboards in stock for RMA until after the 6th so really the only thing i can do is contact the retailer where i bought my keyboard from again and put pressure them to replace it since i've only owned it around a month. Sadly its 8.35pm and customer service line is closed. so theres nothing I can really do.

I dont want to leave it till the 6th for RMA because I need to leave the country for a month soon after that and id much rather sort it out before I go.
 

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Forget Corsair's bad customer service, it sounds like your retailer isn't holding up their end of the bargain and has fobbed you off.

In the UK, the retailer/seller is legally responsible for handling replacements for stuff under warranty. They like to send you back to the manufacturer for the obvious reason that is saves them time, money and hassle, but they don't have the right to do that. They can only suggest this option to you and it's up to you if you want to do go down this route.

So, how long ago did you buy the keyboard and which retailer sold it to you?
 

FreedomEclipse

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So, how long ago did you buy the keyboard and which retailer sold it to you?

Ebuyer lol, have had it about a month and a bit.
 

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Yeah i m not to fond of Corsair my self when they told me that i sent a fake rebate coupon to them some years ago. Don't trust them lol.
 

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Oh yeah, I've been ripped off by them with a 2 for 1 special offer on a Vista - 7 upgrade back in 2009, so I'm not surprised they're pulling this trick. I think I even made a thread about it.

It's only a month old, so remind them of the Sale of Goods Act which they're legally bound to and make them replace your keyboard. Might also be a good idea if you google the act and find the bit that binds them to it. Quoting the relevant bits of these things tends to encourage companies to behave themselves. ;)

After this, consider carefully ever buying from them again. I use Amazon wherever I can, because their customer service is excellent and possibly the best in the business.
 
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I did an RMA one time with Corsair. I filled the RMA on line. Nothing happen, went to the forum and talking to an employee. Nothing happen. (all I wanted was a clip for the front fasha on my 550D) On line chat. Nothing. Finally I called them directly. Two days later I received a whole new front door for the case.
 

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Well, I know they should have replaced it but they suggested i contact corsair directly because corsair likes to keep track of bad batches and stuff like that which is a totally legit excuse in my book. I would of got a replacement directly from corsair too had they had the stock but im going to pressure ebuyer even more now since they gave me the run around. I'll call them tomorrow and sort it out. Too bad grey_beard isnt around to support. It would be nice if i could get him to back me up on it if ebuyer try to wiggle themselves out of it.
 
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Benchmark Scores Faster than yours... I'd bet on it. :)
THAT was logical? That company, like every other I know of (at least in the States), submits that information when they return the product and get credit for it...LOL, its not up to us to do that!!!!! That honestly has to be one of the lamest excuses I have heard in a while!
 

FreedomEclipse

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THAT was logical? That company, like every other I know of (at least in the States), submits that information when they return the product and get credit for it...LOL, its not up to us to do that!!!!! That honestly has to be one of the lamest excuses I have heard in a while!

Well it sounded legit at the time. some manufacturers like to deal with RMAs directly rather than have it done through a retailer/rep.
 
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Benchmark Scores Faster than yours... I'd bet on it. :)
Some products you RMA directly, sure... but when a 3rd party says to do that for TRACKING PURPOSES, unless it is outside of their policy (which seems it is not), no way would I have bought that line... or at least not walked out/off the line without questioning the procedure.

Oh well. Hopefully you get it worked out in a more timely manner. GL!
 

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Well it sounded legit at the time. some manufacturers like to deal with RMAs directly rather than have it done through a retailer/rep.
EVGA is one of them. If you have an issue they like to know first hand. BUT its not mandatory. You should be able to go through the retailer in a realistic amount of time after you bought the damn thing.
 
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I was just about to get a Corsair K70 as well. Hmmm.... this makes me weary...
 

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I was just about to get a Corsair K70 as well. Hmmm.... this makes me weary...

according to the corsair forums, there were a few bad batches but they've already made the correct fixes. You can say that a K70 is a new product so there might be teething issues but thats bullshit when their K90s were just awesome.

I'll give them another go. If the second keyboard has LED issues then i will just switch to Ducky Shine III which is more expensive but built with better components. Their light effects are kinda gimmicky but still cool none the less. I wonder if ebuyer will straight up cough up a refund for me so i can get a ducky lol
 
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Thing is it's tough to top the K70 in terms of build+price. The G710+ from Logi is a decent priced KB but it doesn't feel as sturdy and might fall apart sooner then a K70 would :(

*le sigh* the search for a keyboard I can keep longer then 2 years still continues* :(
 

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having used logitech keyboards for as long as i can remember, I wouldn't mind going back to them lol. I do like how the corsair keyboards are partially crafted out of aluminum to give them that solid feel as opposed to plastic. The only real problem i have with G710+ is that its priced above a ducky shine III here.
 
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Case Dell Precision T3600 Chassis
Audio Device(s) Beyerdynamic DT770 Pro 80 // Fiio E7 Amp/DAC
Power Supply 630w Dell T3600 PSU
Mouse Logitech G700s/G502
Keyboard Logitech K740
Software Linux Mint 20
Benchmark Scores Network: APs: Cisco Meraki MR32, Ubiquiti Unifi AP-AC-LR and Lite Router/Sw:Meraki MX64 MS220-8P
Yah both those KBs are steep priced :( K70 is a bit cheaper than the G710+ and that's another reason I wanted it.
 
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