Bad experience with ASUS

[li_lee_]

Hello everyone,I am Taiwanese,ASUS is a Taiwanese company too
I am a severe disability,I had bad experience with ASUS
my English is not good will directly to the point

the process not important,the results not important,don't care whether the MB problem is resolved
the point,I was despised by ASUS,normal person can disabled can't,differential treatment same problem
took a month waste my life,and did not answer my question even ignore me
insulted and angry,that's point,the rest is completely unimportant
final,I did not solve the problem,I do not intend to solve,will not waste my time talking to them anymore,never buy ASUS products
ASUS is a hypocritical company

 

[cdawall]

Store damaged your product, yet you want Asus to foot the bill? Hold the store accountable Asus didn't break the board they did.

After reading your post it somewhat contradicts what is covered in China. Artificial damage and physical damage caused by a human are two different things. Bent pins would be physical damage caused by a human and isn't typically covered by any company around the world (at least the countries I have visited)

I also fail to see what disability has to do with it.

 

[the54thvoid]

Store damaged your product, yet you want Asus to foot the bill? Hold the store accountable Asus didn't break the board they did.

After reading your post it somewhat contradicts what is covered in China. Artificial damage and physical damage caused by a human are two different things. Bent pins would be physical damage caused by a human and isn't typically covered by any company around the world (at least the countries I have visited)

I also fail to see what disability has to do with it.

As someone with a benign monomelic amyotrophy, I can concur, disability is irrelevant to the post.

Unless in my case, i stumbled on my weak leg and fell on my PC breaking it. But that would be covered by home contents insurance.

Though to be fair, ALS is a horrible condition.

 

[eidairaman1]

Report the store, or Tell Asus about it even.

 

[infrared]

I'm not sure what to make of this, normally if there's any bent pins you'd be hard pressed to get a replacement. They're shipped from the factory with the cover over the socket to prevent damage, I guess it's not impossible but certainly very unlikely to get a new board with a bent pin. So it's most likely the store, or system builder, was the one who damaged the socket. This would be difficult if not impossible to prove though.

Your second request to get a brand new board is asking a lot. Your reason for asking makes sense, but it's just down to Asus' discretion and they're certainly under no obligation to send a brand new part. And your third request would always get denied, unfortunately pretty much every company will only replace like for like, that's normal.

I don't think you'd get any different service from Gigabyte/Asrock/MSI. In my opinion the only thing Asus are guilty of here is taking too long to process the return if I'm totally honest, I appreciate your frustration though if this is your only PC and time being higher priority due to your limited circumstances.

 

[li_lee_]

all completely unimportant

 

[R-T-B]

This gives me reminders of the time my spazzed out broken arm wrecked not one, but two sockets. I never really blamed anyone but myself, and in the end, just learned to quit applying thermal paste with an arm that can randomly spasm and empty a tube onto a board.

I use my brother as an "assistant" now. He's thrilled.

I know none of this is relevant, just reminds me of those infamous days.

 

[eidairaman1]

Use a better translator

 

[li_lee_]

As someone with a benign monomelic amyotrophy, I can concur, disability is irrelevant to the post.

Unless in my case, i stumbled on my weak leg and fell on my PC breaking it. But that would be covered by home contents insurance.

Though to be fair, ALS is a horrible condition.

ALS is a horrible condition
honestly,I want to get rid of it soon,living is painful

so my point is I was despised by ASUS,then I post,that's all
I do not need to solve the MB problem,that's not important

 

[Caring1]

You wouldn't be the first person complaining about their customer service, but in this case I feel it is the shop's fault for causing the damage and they should replace the Motherboard for you, even if they only offer a pathetic seven day warranty.

 

[li_lee_]

haha...7 days warranty in law,I can not do anything,I live in Taiwan
Do you know how we people call Taiwan? ghost island

in Taiwan directly to the manufacturers is right,even big store's after-sales service is useless
it's very complicated,we have Retailer/Wholesalers/Dealer/Agents...
directly to the manufacturers is the right way

I don't think you'd get any different service from Gigabyte/Asrock/MSI

my previous MSI MB had very good service,also give me gifts,scared me surprise stunning and impression...

 

[CAPSLOCKSTUCK]

This gives me reminders of the time my spazzed out broken arm wrecked not one, but two sockets. I never really blamed anyone but myself, and in the end, just learned to quit applying thermal paste with an arm that can randomly spasm and empty a tube onto a board.

I use my brother as an "assistant" now. He's thrilled.

I know none of this is relevant, just reminds me of those infamous days.

FFS Froggy, use your good arm.....

 

[R-T-B]

FFS Froggy, use your good arm.....

I also suffer from a fine motor dysfunction (basically really shaky hands), so it's just not a good idea in general, lol.

There's a reason my relidded CPUs often look like bigfoot relidded them. It's because he was my assistant. If I did it, they wouldn't have survived.

 

[Jetster]

We all know how ASUS is with RMAs

I'm shocked ASUS offered to replace the board. I would just take that and wait it out. We all have to wait for parts.

I'm wondering why you went back to the same store that sold you a board with bent pins and bought another one without checking the pins first?

 

[li_lee_]

We all know how ASUS is with RMAs

I'm shocked ASUS offered to replace the board. I would just take that and wait it out. We all have to wait for parts.

I'm wondering why you went back to the same store that sold you a board with bent pins and bought another one without checking the pins first?

you know ASUS is a Taiwanese company? you know different regions have different warranty? you know Taiwan's MB average 30% more expensive than the US?

in Taiwan,directly to the manufacturers is right,even big store's after-sales service is useless
it's very complicated,we have Retailer/Wholesalers/Dealer/Agents...
directly to the manufacturers is the right way