- Oct 2, 2005
- 3,014 (0.52/day)
- Baltimore MD
|Motherboard||ASUS Prime X470 Pro|
|Cooling||Dark Rock TF|
|Memory||2 x 8 Gb Gskill Trident Z 3200 Mhz|
|Video Card(s)||MSI Ventus 3060 Ti OC|
|Storage||Samsung 960 EVO 500 Gb / 860 EVO 1 Tb|
|Case||Lian Li Lancool II Mesh|
|Audio Device(s)||Soundblaster Z|
|Power Supply||Seasonic Focus Plus 550 W|
|Software||Win 10 Pro 64 bit|
First, you should pay the restocking because it isn't their fault the RAM isn't compatible with your system.
Second, the RMA process is automated when filed online. That is why it is approved instantly, and why the restocking fee is added automatically(even on parts selected as defective). Phone them up and create the RMA using the phone system. I just RMA's a pair of headphones that were past the 30 day limit. The rep waved the restocking fee and generated a UPS return label for no charge without me even having to ask. Yes, you have to wait on hold for like 5 minutes to talk to someone, but it usually isn't even that long, and the process is so much nicer.
If only that where true 100% of the time, my buddy ordered an asus lcd when he opened it everything was fine and it worked but the buttons for the power and adjustments was not properly attached and would push inside the bezel the packaging was fine.
He promptly hit up newegg support chat or whatever, they flat out refused to pay return shipping to them and also charged him a restocking fee, which I WTF'ed at how do u restock a broken product.
All in all wound up costing him ~45$ more then the orig price to get a undamaged monitor