Black Screen After Windows 10 Boot Logo On LAPTOP

DarkEstra · Feb 12, 2017

hello

i've done a full clean install of a W10 Pro

and installed all of the driver's Via windows update

tbh im using this laptop as a spare for me when im going out ( very rare usage )

so nowadays

when im trying to boot up the laptop , sometimes it boots completly without problems

but mostly stuck's on a black screen after facing the win logo screen

but when i try to boot using safe mode , everything is okay and it boot properly

i've also disabled the dedicated gpu ( which is AMD Radeon HD 7670M )

it's HP Pavilion g6-2131se

specs
http://h20564.www2.hp.com/hpsc/doc/public/display?docId=emr_na-c03384386

replaced hdd with Crucial BX200 240GB
and ram with Ballistix Sport SODIMM 8GB Kit 4GBx2 DDR3 1866mhz

:confused:

micropage7 · Feb 12, 2017

have you tried disable everything? or running it minimal?

DarkEstra · Feb 12, 2017

micropage7 said:
have you tried disable everything? or running it minimal?

could u explain what do u mean by everything or minimal ?

DRDNA · Feb 12, 2017

micropage7 said:
have you tried disable everything? or running it minimal?

OP stated "but when i try to boot using safe mode , everything is okay and it boot properly"

DarkEstra said:
and installed all of the driver's Via windows update

DarkEstra said:
i've done a full clean install of a W10 Pro

http://support.hp.com/us-en/drivers...6/model/5286260#Z7_3054ICK0K8UDA0AQC11TA930O2

DaRK did you try going to the laptop vendor page and download the chipset and video drivers? I would try that and test.

http://www.dell.com/support/article/us/en/04/SLN297952?c=us&l=en&s=bsd&cs=04

"
Why are there no Windows 10 drivers for my tested computer?
Many tested systems have no Windows 10 drivers listed on the Dell Drivers and Downloads website, as the latest Windows 7 SP1 and/or Windows 8.1 drivers work normally in Windows 10. No additional drivers should need to be installed after upgrade.

When a computer is upgraded to Windows 10, the existing hardware drivers on the computer are carried over to the new operating system. Computers tested for upgrade to Windows 10 from older operating systems (Windows 7 SP1 and/or Windows 8.1 Update) have been tested to ensure that the latest drivers available on the Dell Drivers and Downloads web site for those operating systems will work correctly in Windows 10. If the latest Windows 7 SP1 or Windows 8.1 drivers for that computer do not work correctly, Dell has created a new version of the driver for Windows 10. This driver is made available on the Dell Drivers and Downloads page for the tested computer and is also added to Windows Update. Only drivers that require an update will be listed under the Windows 10 section of the drivers page.

Note: Computers that are factory installed with Windows 10 will have all drivers for all components available on the Dell Drivers and Downloads website.
If you need to reinstall a driver for a tested computer and there is no Windows 10 driver available, use the latest Windows 8.1 driver by following the methods below. If no Windows 8.1 driver is available for a component, use the Windows 8 or Windows 7 driver."

DarkEstra · Feb 12, 2017

DRDNA said:
OP stated "but when i try to boot using safe mode , everything is okay and it boot properly"

http://support.hp.com/us-en/drivers...6/model/5286260#Z7_3054ICK0K8UDA0AQC11TA930O2

DaRK did you try going to the laptop vendor page and download the chipset and video drivers? I would try that and test.

http://www.dell.com/support/article/us/en/04/SLN297952?c=us&l=en&s=bsd&cs=04

"
Why are there no Windows 10 drivers for my tested computer?
Many tested systems have no Windows 10 drivers listed on the Dell Drivers and Downloads website, as the latest Windows 7 SP1 and/or Windows 8.1 drivers work normally in Windows 10. No additional drivers should need to be installed after upgrade.

When a computer is upgraded to Windows 10, the existing hardware drivers on the computer are carried over to the new operating system. Computers tested for upgrade to Windows 10 from older operating systems (Windows 7 SP1 and/or Windows 8.1 Update) have been tested to ensure that the latest drivers available on the Dell Drivers and Downloads web site for those operating systems will work correctly in Windows 10. If the latest Windows 7 SP1 or Windows 8.1 drivers for that computer do not work correctly, Dell has created a new version of the driver for Windows 10. This driver is made available on the Dell Drivers and Downloads page for the tested computer and is also added to Windows Update. Only drivers that require an update will be listed under the Windows 10 section of the drivers page.

Note: Computers that are factory installed with Windows 10 will have all drivers for all components available on the Dell Drivers and Downloads website.
If you need to reinstall a driver for a tested computer and there is no Windows 10 driver available, use the latest Windows 8.1 driver by following the methods below. If no Windows 8.1 driver is available for a component, use the Windows 8 or Windows 7 driver."

Tbh
i've been on the same windows 10 and using the same drivers from windows update
without any problem
but this time after i reinstalled again
these problems started to appear !

DRDNA · Feb 12, 2017

DarkEstra said:
i've done a full clean install of a W10 Pro

DarkEstra said:
Tbh
i've been on the same windows 10 and using the same drivers from windows update
without any problem
but this time after i reinstalled again
these problems started to appear !

Well if you were on windows 10 from an upgrade then you already had your needed drivers but YOU said you did a fresh install of windows which now means you no longer have the drivers you did on the upgraded version of windows 10. That lappy had i believe 8.1 or maybe 7 stock and was upgraded to 10.....Anyways plz do the drivers from the web page i provided you and I believe the issues will be gone. Or continue as you are.

DarkEstra · Feb 13, 2017

u think there is no other way to fix this problem ??

DRDNA · Feb 13, 2017

DarkEstra said:
u think there is no other way to fix this problem ??

I'm almost positive that you will need to install the manufacture's chipset driver and all their video drivers...then reboot and test...if all is good then maybe run windows update to see what it says.

install this one under chipset
Intel Chipset Installation Utility and Driver 9.3.0.1021 2.6 MB Oct 18, 2012
and this one Intel Management Engine Interface (MEI) Driver 8.1.0.1263 31.8 MB Oct 18, 2012
and this one under Video AMD High-Definition (HD) Graphics Driver 8.982.10.1600 300.1 MB Nov 26, 2012

and this one Intel High-Definition (HD) Graphics Driver 9.17.10.2857 136.6 MB Oct 26, 2012

EDIT Do you understand how to do the above? If not let me know and I will give more details.

eidairaman1 · Feb 13, 2017

Your problem stems from using the drivers from Windows update. Get the drivers from the laptop manufacturer or if the gpu maker has them get them there.

Static~Charge · Feb 13, 2017

HP's drivers are grossly out-of-date (no surprise there; most manufacturers' are, especially on older machines).

DRDNA said:
Intel Chipset Installation Utility and Driver 9.3.0.1021 2.6 MB Oct 18, 2012

Laptop's specs say "Intel HM76 Express" chipset.

Intel Chipset Device Software (INF Update Utility)
Version: 10.1.1.42 (Latest)
Date: 1/17/2017
https://downloadcenter.intel.com/download/20775

DRDNA said:
and this one Intel Management Engine Interface (MEI) Driver 8.1.0.1263 31.8 MB Oct 18, 2012

Intel Management Engine (Intel ME) Software for Systems Based on 3rd Generation Intel Processors or Above
Version: 11.0.2.1002 (Previously Released)
Date: 3/28/2016
https://downloadcenter.intel.com/download/25881

DRDNA said:
and this one under Video AMD High-Definition (HD) Graphics Driver 8.982.10.1600 300.1 MB Nov 26, 2012

Laptop's specs say "AMD Radeon HD 7670M (1 GB DDR3 dedicated)"; that's a legacy product now.

AMD Radeon Software Support for Legacy Graphics Products
http://support.amd.com/en-us/download/desktop/legacy?product=legacy3&os=Windows 10 - 64

DRDNA said:
and this one Intel High-Definition (HD) Graphics Driver 9.17.10.2857 136.6 MB Oct 26, 2012

Laptop's specs say "Intel Core i5-3210M" processor; its on-chip video is Intel HD Graphics 4000.

Intel Graphics Driver for Windows 10 and Windows 7/8.1 [15.33]
Version: 15.33.43.4425 (Latest)
Date: 5/13/2016
https://downloadcenter.intel.com/download/25977

DarkEstra · Feb 13, 2017

tried to format it several times
also downloaded latest driver
picked another version of w10
also nothing happend
buut now it views the mouse cruser without any changes

Komshija · Feb 14, 2017

I doubt that GPU is causing problems. Run a memory test - maybe one or both RAM modules are causing the problems and check cable connections inside the laptop.

DarkEstra · Feb 14, 2017

Komshija said:
I doubt that GPU is causing problems. Run a memory test - maybe one or both RAM modules are causing the problems and check cable connections inside the laptop.

could u suggest a tool for that memory test ?

Komshija · Feb 14, 2017

↑ Memtest86

DarkEstra · Feb 14, 2017

i did that memtest
no error has been found
what else i can do ?

phanbuey · Feb 15, 2017

its a bad driver...

DarkEstra · Feb 15, 2017

phanbuey said:
its a bad driver...

tried too many versions
same problem everytime

phanbuey · Feb 15, 2017

DarkEstra said:
tried too many versions
same problem everytime

no I mean it might not be a videocard driver... it might be something stupid like the freefall sensor (if you have one of the kionix ones etc)... it definitely sounds like a driver load gone bad... see if you can open the event viewer in windows or enable boot logging to start the search.

should be about the same for W10 but don't know:
http://www.howtogeek.com/howto/3247...ges-to-troubleshoot-windows-startup-problems/

SomeOne99h · Feb 15, 2017

DarkEstra said:
tried to format it several times
also downloaded latest driver
picked another version of w10
also nothing happend
buut now it views the mouse cruser without any changes

Which drivers? Did you mean the drivers from DRDNA links or Static~Charge?
I say try only Chipset drivers first from Static~Charge links. Don't install any other drivers. See how it goes. If it goes fine, try graphics card drivers.

Komshija · Feb 15, 2017

DarkEstra said:
i did that memtest
no error has been found
what else i can do ?

Check cable connections and make a clean OS install with drivers from the official HP site or from DVD that came with laptop. Disable automatic updates or just disconnect laptop from the internet and see how it works for a few days. Important: do not update Windows during that time.

eidairaman1 · Feb 15, 2017

Way to reinstall Windows,

Get drivers from laptop and chipset manufacturer for applicable OS version, aka Win7, 8, 8.1, 10
Format HDD or SSD using the drive manufacturers tools.

Use a Legitimate OS version (not warez, Insiders edition, Developers Edition)
And install the os.
DO NOT INSTALL DRIVERS FROM WINDOWS UPDATE.
Get applicable Windows updates first.
Instsll Drivers, GPU driver should be before Audio driver if possible.

EarthDog · Feb 15, 2017

Why do you install gpu before audio? I've been good either way.. but usually install gpu first...

eidairaman1 · Feb 15, 2017

EarthDog said:
Why do you install gpu before audio? I've been good either way.. but usually install gpu first...

Call me oldschool but for interrupts.

Jetster · Feb 15, 2017

Uninstall the GPU driver/software and reboot. This will confirm the issue.

Back in the day you had to install the GPU drivers first because you couldn't see all the screen.

eidairaman1 · Feb 15, 2017

Jetster said:
Uninstall the GPU driver/software and reboot. This will confirm the issue.

Back in the day you had to install the GPU drivers first because you couldn't see all the screen.

How far are we going back?

My XPS gen 1 with MRadeon 9800 under xp would display fine for normal use, but of course with games you needed the driver like everything else out there lol

System Name	DarkEstra V3.0
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Memory	Corsair Vengeance LPX 16GB (2 x 8GB) DDR4-3200 Memory
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Black Screen After Windows 10 Boot Logo On LAPTOP

DarkEstra

micropage7

DarkEstra

DRDNA

DarkEstra

DRDNA

DarkEstra

DRDNA

eidairaman1

The Exiled Airman

Static~Charge

DarkEstra

Komshija

DarkEstra

Komshija

DarkEstra

phanbuey

DarkEstra

phanbuey

SomeOne99h

Komshija

eidairaman1

The Exiled Airman

EarthDog

eidairaman1

The Exiled Airman

Jetster

eidairaman1

The Exiled Airman

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