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Bought from Goodoffer24 after TPU advertised. I got burnt after a drive failure

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So i bought an Office 2019 Pro cd key from Goodoffer24, after it was advertised on TPU in 09/19.

I would recommend against buy from these sites, even from different key sale sites. I've learnt my lesson. Off to buy a O365 subscription.
This is not the sellers fault. GoodOffer24 is only a key seller, they do not provide product support.

Did you try calling Microsoft's activation phone number? If you didn't, you need to as that is who you will need to talk to to reactivate. If you explain the failed HDD and reinstall, they will manually give you an activation code.

Blaming the seller for something they have no control over is waste of time.
 
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Regardless of the validity of the keys, and/or the way you can make this right (I agree, call MS support and explain), that support monkey needs retraining or something. Jesus, what kind of response is that? "I have a problem.... [Proceeds to explain and discuss problem]"

"No Refund!"

I swear it's the soup nazi on the line.
 
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So i bought an Office 2019 Pro cd key from Goodoffer24, after it was advertised on TPU in 09/19.

I would recommend against buy from these sites, even from different key sale sites. I've learnt my lesson. Off to buy a O365 subscription.
If its any value to you, I buy everything from keysites and had bad keys and issues two times, both were resolved admirably, both times just with a new, free key sent to me in couple of days at the most.

There are differences. I hate to say this, and while I support TPU... the keysellers they offer are utter shite. Sorry W1zz. The price is inflated. I can find Windows 10 Pro for 2-4 bucks per license... Not 12. And its not like you get great service for it, as you experienced.

But I'm not sure this is a case of bad key. It worked after all, so the key was not used. What I would expect from any half decent support guy is to note the fact a HDD was swapped and the license was re-used. You're now going down the wrong path with him, and with us in this approach. The error was after all on your end whether you could help it or not. And you did do a hardware swap now.

Upside, they're cheap, get another one and move on :)
 
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newtekie1

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Regardless of the validity of the keys, and/or the way you can make this right (I agree, call MS support and explain), that support monkey needs retraining or something. Jesus, what kind of response is that? "I have a problem.... [Proceeds to explain and discuss problem]"

"No Refund!"

I swear it's the soup nazi on the line.
MS Support isn't going to do anything, the key wasn't obtained in a legit manner. The key's been blacklisted in their system for being resold when it wasn't supposed to be.
 
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I bought a W10pro/Office19 combo from them awhile back for a new rig. The office key worked on the 1st try, the W10 did not. I emailed them & they sent me a new key the next day, and it activated also on the 1st try, nottaproblemo.. :)

But as always, YMMV :D
 
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This also makes a case of backing up a drive in case of failure with a backup image or even by cloning it to another drive and stashing it somewhere safe.
As long as you maintain a means of backup you should be OK.
 

ButterKnife

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This is not the sellers fault. GoodOffer24 is only a key seller, they do not provide product support.

Did you try calling Microsoft's activation phone number? If you didn't, you need to as that is who you will need to talk to to reactivate. If you explain the failed HDD and reinstall, they will manually give you an activation code.

Blaming the seller for something they have no control over is waste of time.
I did attempt it over the phone, three times. The response each time was "I'm sorry, i was unable to validate your installation ID." This would make you think the code i entered was wrong but i can see the numbers entered on my mobile and they all matched what is in the Activation wizard in windows. This is when i went back to goodoffer24, as two activation methods had failed.

This also makes a case of backing up a drive in case of failure with a backup image or even by cloning it to another drive and stashing it somewhere safe.
As long as you maintain a means of backup you should be OK.
You may be right, a backup might have prevented this, unless it ties the activation to a single hardware ID, then changing the drive would break the activation. I'm not a fan of backing up OS drives. I keep my data elsewhere and generally do a clean install of windows every 18-24 months. The only thing i have on the drive is Windows, with data and games store on separate drives in the computer.

My issue is they specifically state, 1 activation only. I didn't buy an OEM Windows 10 licence. Just trying to raise some awareness as i bought 3 of these licences. One for me, one for a friend and one for a family member. Had i known of these limitations, i'd have just gone with a O365 subscription for 12 months and it would have cost me less than 3 standalone 2019 Pro licences from goodoffer24. Maybe that price is just a reflection in Australia, but it's a bit shit.
 
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I did the same with an office key, re-installed my system and the key won't re-activate.
Called M$, they told me it was a business license, so they couldn't activate it.
Told them I have a local business, which apparently threw them off.
Spent the next 30 minutes trying to give them the key over the phone plus my local company ID before I told them to get stuffed, since the staff on the phone spoke so bad English that I was losing it. o_O
So yeah, not a great experience, but not the fault of the key really, but you'd think M$ could bother hiring staff that knows all the letters of the alphabet plus zero to nine in English, but apparently not...
 
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Regeneration

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Try to nag Microsoft support. When something like that happened to me, the phone system worked.
 
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