BSOD for Geforce 8400gs

[Moopuppy]

Hi, I recently bought an EVGA NVIDIA GEFORCE 8400GS and am having issues installing it. I've contacted both EVGA and NVIDIA and was told it is most likely software related but they wouldn't/couldn't pinpoint it for me. I managed to create a dump file and debug it hopefully someone with alot more experience can help me out.

0: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: 87b39008, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: 8e12aad6, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 00000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 00000002, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP:
nvlddmkm+11fad6
8e12aad6 55 push ebp

DEFAULT_BUCKET_ID: GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT: 6

BUGCHECK_STR: 0x116

PROCESS_NAME: System

CURRENT_IRQL: 0

STACK_TEXT:
8f3febc0 89b97046 00000116 87b39008 8e12aad6 nt!KeBugCheckEx+0x1e
8f3febe4 89b97d36 8e12aad6 00000000 00000002 dxgkrnl!TdrBugcheckOnTimeout+0x8d
8f3fec04 89b344fd 00000000 00000102 87767240 dxgkrnl!TdrIsRecoveryRequired+0xa1
8f3fec6c 89b50f8b 87767240 00000a66 00000000 dxgkrnl!VidSchiReportHwHang+0x2f5
8f3fec98 89b50ceb 87767240 00000000 00000000 dxgkrnl!VidSchiCheckHwProgress+0x69
8f3fecc4 89b225c0 00000002 8227f906 87767240 dxgkrnl!VidSchiWaitForSchedulerEvents+0x13f
8f3fed54 89b51032 87767240 8227f906 87767240 dxgkrnl!VidSchiScheduleCommandToRun+0xac
8f3fed68 89b86698 87767240 00000000 8778f788 dxgkrnl!VidSchiRun_PriorityTable+0xf
8f3fed7c 82410fe6 87767240 b80bf84a 00000000 dxgkrnl!VidSchiWorkerThread+0x62
8f3fedc0 82279efe 89b86636 87767240 00000000 nt!PspSystemThreadStartup+0x9d
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x16


STACK_COMMAND: .bugcheck ; kb

FOLLOWUP_IP:
nvlddmkm+11fad6
8e12aad6 55 push ebp

SYMBOL_NAME: nvlddmkm+11fad6

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME: nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 4e992973

FAILURE_BUCKET_ID: 0x116_IMAGE_nvlddmkm.sys

BUCKET_ID: 0x116_IMAGE_nvlddmkm.sys

Followup: MachineOwner
---------

 

[Moopuppy]

Oh I forgot to mention I looked in Event Viewer and there is only one Error around the time of the BSOD not sure if it's associated or not.

Log Name: Application
Source: Microsoft-Windows-WMI
Date: 4/24/2012 6:28:07 PM
Event ID: 10
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Moopuppy-PC
Description:
Event filter with query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace "//./root/CIMV2" because of error 0x80041003. Events cannot be delivered through this filter until the problem is corrected.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-WMI" Guid="{1edeee53-0afe-4609-b846-d8c0b2075b1f}" EventSourceName="WinMgmt" />
<EventID Qualifiers="49152">10</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2012-04-24T23:28:07.000Z" />
<EventRecordID>3222</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>Moopuppy-PC</Computer>
<Security />
</System>
<EventData>
<Data>//./root/CIMV2</Data>
<Data>SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage &gt; 99</Data>
<Data>0x80041003</Data>
</EventData>
</Event>

 

[Moopuppy]

Oops, posted in the wrong section. >_<

 

[newtekie1]

Uninstall the nVidia driver and re-install the latest for your card(301.24).

 

[Iceni]

http://support.microsoft.com/kb/950375

and the windows 7 hotfix

http://support.microsoft.com/default.aspx?scid=kb;en-US;2545227

you weren't running in administrator mode there is a fix there. reinstall in admin mode.

 

[Moopuppy]

The Evga guy had me do that but when I use the latest the monitor "goes to sleep" after startup and restarts the pc again. It's Vista 32 bit Home Premium sorry I didnt mention that. So you think the WMI thing is related to my issue?

 

[Iceni]

well looking at the windows fault the WMI thing is probably not related.

VIDEO_TDR_FAILURE (116)

this is a general hardware failure. It may be the new card. Or it may be something else, memory ect.

Since this is a new card and the system has been running i would point the finger at the card.

The monitor going to sleep is actually your graphics card crashing. The restart is a common side effect of a hardware failure. Had you had a large fan on the card you would also hear it running at 100% speed.

The lack of any system event also tells me it's a total hardware failure with no recoverable options through windows.


Try reseating the card. EVGA have probably already told you to do this.

Try cleaning the PCIe slot. EVGA have probably already told you to do this.

Try running in safe mode - same problem.


My advice, return the card to the shop where you got it if your within your cool off period. And have them either test or replace the card. If you are within 7 days of purchase do not leave the store without a card in your hands and do not accept an RMA/returns agreement. Demand a new boxed product. Off the shelf.

If you are out of your 7 day cool off period you could be up to a month without a card as they send the card back to be repaired by EVGA. If they try to do this act for them to test it in one of their machines first as it could be your machine causing the problem and you have no further way of testing it at home. They may try to charge you. Ask for a total refund if they do, make enough noise to be heard, ask to see a manager. Even offer to bring your pc in, You need to avoid the RMA if possible as they take forever.

 

[Moopuppy]

Funny you suggest that. I have had it sent back once because of this, so you dont think it's software related, such as my bios being incompatible? I can start up the computer using the graphics card's VGA slot but once I install the NVIDIA software, it gives me error reports about the NVIDIA Driver Failing. I dont understand though, the computer meets the requirements that I read. I dont believe I got two bad cards, though anything is possible

 

[Moopuppy]

upon further searching there's a few more event logs around that time. I didn't notice this one under ERROR:

Log Name: System
Source: Service Control Manager
Date: 4/24/2012 6:29:36 PM
Event ID: 7001
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Moopuppy-PC
Description:
The PnP-X IP Bus Enumerator service depends on the Function Discovery Provider Host service which failed to start because of the following error:
The dependency service or group failed to start.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Service Control Manager" Guid="{555908D1-A6D7-4695-8E1E-26931D2012F4}" EventSourceName="Service Control Manager" />
<EventID Qualifiers="49152">7001</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2012-04-24T23:29:36.000Z" />
<EventRecordID>49750</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>System</Channel>
<Computer>Moopuppy-PC</Computer>
<Security />
</System>
<EventData>
<Data Name="param1">PnP-X IP Bus Enumerator</Data>
<Data Name="param2">Function Discovery Provider Host</Data>
<Data Name="param3">%%1068</Data>
</EventData>
</Event>

 

[Iceni]

how long is it since you installed windows?

What drivers are you trying to install?

And how long is it since you ran a full virus scan?

also what are your total system specifications. CPU, ram motherboard.

I don't believe you've had 2 bad cards either looking at what you just posted.

I also don't believe the bios on the card could be generally at fault.

are you using norton symantic antivirus software?

And are you installing downloaded drivers or CD drivers?

 

[Moopuppy]

I have totally restored the computer from Scratch (using the restore partition.)
It's a
Dell Inspiron 530
Intel(R) Core(TM)2 Duo CPU E7200 @ 2.53GHz
3gb DDR2 RAM
Motherboard is a Dell, it's some dell factory one. but I did update bios on the dell site. according to it it's up to date.

I have no norton the only antivirus I have is Windows Defender, I tried both the Drivers from the internet and CD
I havent messed with the windows install.
Drivers were NVIDIA drivers for 8400gs I tried most of them.

 

[Moopuppy]

Oh, Sorry if the Event Viewer logs are irrelevant, I'm useless at looking at that. I dont know what is what. there's alot of logs lol

 

[Iceni]

Do you have a windows vista CD key on your case?
And do you have a windows CD?

If you have both of those i would suggest doing a full format, be warned it will wipe everything. And then reinstall windows from scratch.

My suspicion is windows is at fault. And the restore hasn't cleaned the problems. Added to that Dell could have you on a slightly reduced account setting to increase security and help the restore function work properly.

If you do not have a windows CD you can request one from dell. Or if your not that pacient there are many other ways to download one from the internet.

If you have never formatted a pc before then here's a few pointers.

back up all your photo's documents and music on some other media. CD/DVD, usb hard drive, ect.

Download the latest drivers, firewalls, and internet tools you may need.

Drivers include motherboard and sound (see dell website)
And network cards you use
graphics drivers

tools would be

Web browser
windows service packs
7zip

and a good firewall would be something like commando free firewall.

Burn all that to a cd.

Install your windows disc and set your pc to boot from CD in the bios. Go through the on screen instructions to install windows.

I'm hoping that your problem is something related to a combination of dells settings to keep the pc safer, and windows perhaps been a little corrupt. The format should fix both of those issues.

 

[Moopuppy]

Well I dont have a Vista Disc but I do have a Vista CD Key

 

[Iceni]

Another option would be to go out and Buy windows 7 and stick that on. Regardless a full format solves 90% of pc problems.

 

[Moopuppy]

Also, if this does not work.. what would you suggest then?

 

[OneMoar]

I have totally restored the computer from Scratch (using the restore partition.)
It's a
Dell Inspiron 530
Intel(R) Core(TM)2 Duo CPU E7200 @ 2.53GHz
3gb DDR2 RAM
Motherboard is a Dell, it's some dell factory one. but I did update bios on the dell site. according to it it's up to date.

I have no norton the only antivirus I have is Windows Defender, I tried both the Drivers from the internet and CD
I havent messed with the windows install.
Drivers were NVIDIA drivers for 8400gs I tried most of them.

RED FLAG
power supply at fault probably the power supply that comes with that system is only rated at 250Watt's

RED FLAG
power supply at fault probably the power supply that comes with that system is only rated at 250Watt's

changing the os won't help if you are getting a TDR event then either the drivers are out of date or you have a hardware fault no software conflict *should* beable to cause that

 

[Moopuppy]

I tried using a higher power supply. Same problem so that wouldn't be it. this one has an upgraded 300w compatible supply on it. As for Drivers, intel and dell's auto update systems both said I was up to date.

 

[OneMoar]

I tried using a higher power supply. Same problem so that wouldn't be it. this one has an upgraded 300w compatible supply on it. As for Drivers, intel and dell's auto update systems both said I was up to date.

with your system config you need at least a 400Watt power supply a 300 of ANY grade won't do it
quote from amazon:
Requires a minimum of a 350 Watt power supply. (Minimum recommended power supply with +12 Volt current rating of 18 Amp's
the amprage is what really counts
software very rarely causes a TDR event almost always its a hardware conflict
http://www.amazon.com/dp/B0011FKI3M/?tag=tec06d-20

 

[Moopuppy]

well I do have a 400w with the right amperage in it now. I'll try one last time. but as I recall it did the same thing with that supply

 

[OneMoar]

try disabling TDR
http://msdn.microsoft.com/en-us/windows/hardware/gg487368

 

[Moopuppy]

It did error, but I dont know if it helps in safe mode it says NVIDIA DRIVER HAS STOPPED WORKING

 

[OneMoar]

set TDRlevel to 1
this will cause it to blue screen when the problem occurs ... report back with the exact error code string

 

[Moopuppy]

Alright here it is.

*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {87a26008, 8df27ad6, 0, 2}

Unable to load image nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+11fad6 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: 87a26008, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: 8df27ad6, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 00000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 00000002, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP:
nvlddmkm+11fad6
8df27ad6 55 push ebp

DEFAULT_BUCKET_ID: GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT: 8

BUGCHECK_STR: 0x116

PROCESS_NAME: System

CURRENT_IRQL: 0

STACK_TEXT:
8fde5bc0 89ba0046 00000116 87a26008 8df27ad6 nt!KeBugCheckEx+0x1e
8fde5be4 89ba0d36 8df27ad6 00000000 00000002 dxgkrnl!TdrBugcheckOnTimeout+0x8d
8fde5c04 89b3d4fd 00000000 00000102 8768e8b8 dxgkrnl!TdrIsRecoveryRequired+0xa1
8fde5c6c 89b59f8b 8768e8b8 00000950 00000000 dxgkrnl!VidSchiReportHwHang+0x2f5
8fde5c98 89b59ceb 8768e8b8 00000000 00000000 dxgkrnl!VidSchiCheckHwProgress+0x69
8fde5cc4 89b2b5c0 00000002 82285906 8768e8b8 dxgkrnl!VidSchiWaitForSchedulerEvents+0x13f
8fde5d54 89b5a032 8768e8b8 82285906 8768e8b8 dxgkrnl!VidSchiScheduleCommandToRun+0xac
8fde5d68 89b8f698 8768e8b8 00000000 8769ed78 dxgkrnl!VidSchiRun_PriorityTable+0xf
8fde5d7c 82416fe6 8768e8b8 761df08d 00000000 dxgkrnl!VidSchiWorkerThread+0x62
8fde5dc0 8227fefe 89b8f636 8768e8b8 00000000 nt!PspSystemThreadStartup+0x9d
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x16


STACK_COMMAND: .bugcheck ; kb

FOLLOWUP_IP:
nvlddmkm+11fad6
8df27ad6 55 push ebp

SYMBOL_NAME: nvlddmkm+11fad6

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME: nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 4e992973

FAILURE_BUCKET_ID: 0x116_IMAGE_nvlddmkm.sys

BUCKET_ID: 0x116_IMAGE_nvlddmkm.sys

Followup: MachineOwner
---------

 

[OneMoar]

try setting TdrDelay to 5
and upload the memory dump for c:\windows\minidump if you can
also disable all power savings stuff in the Nvidea control panel and set everything to single display/single gpu performance mode and set mulithreading to enabled
out of curiosity does the motherboard have a VIA chipset ... VIA chipsets and newer gpu's don't mix well
via's chipset's are not fully pcie 1.1 compliment that would be the source of your issue if you are stuck with a garbage via chip set