Camcast and their 250GB cap

[GotNoRice]

About 3 years ago I got a call from Comcast bitching about our usage. This was actually a few months before they officially implemented the 250g cap, but we were using about 500G/month at that point. The guy on the phone was extremely rude and condescending and didn't seem interested at all in working with me or giving me any options; seemed like he was trying to scare me or something. He said I was using "over 100" times normal usage.

I asked him if I could switch to a business plan and he claimed that the only plan they offered that would let me continue my usage was their commercial plan that was $2000/month with a $5000 install fee.

Interestingly enough, the sales guy I called for Comcast Business had a different perspective on the issue and I now have a comcast business connection with no caps for about $100/month.

 

[AsRock]

Well found what i was after here's the link ( and my router is correct on the usages )
http://customer.comcast.com/Pages/F...29dfac-73d9-4cb4-b433-70abe3b295e6#excessive2


Although by that link if it turns out to b e a issue they will contact us.

What will happen if I exceed 250 GB of data usage in a month?

If you are a typical XFINITY Internet user and periodically check your Data Usage Meter (see more on the Meter below), you will find that you will probably never exceed the monthly threshold.

While our policy places a data threshold of 250 GB per month, we do not contact every customer who exceeds the threshold. Customers have the benefit of using a Data Usage Meter, and can take steps themselves to monitor or, if necessary, moderate their usage, or call us for help. In practice, we strive to affect the fewest number of customers possible while taking steps necessary to maintain a great experience for all of our customers.

We contact customers who have repeatedly exceeded the threshold in geographic areas where those excessive users are, or could, negatively impact the experience of other customers in their area. We inform them of the issue, discuss the policy with them, and work with them to moderate their usage. In our experience, when we contact customers who have exceeded the threshold, nearly nine out of ten voluntarily moderate their usage right away. The small minority of customers who, despite our efforts to inform and help them, exceed the threshold for a third time in a six-month interval, may have their service suspended for a year. Our goal is always to work with a customer to address the issue, and it is only in the rare circumstance that a customer does not moderate usage to comply with the policy that we take these steps.

We seek to be reasonable, fair and transparent with our customers – and we always invite suggestions on how to improve our policies and procedures.

 

[Athlon2K15]

Thank jesus i have TWC and no caps. BTW what kind of router gives you cool usage graphs like that!

 

[AsRock]

Thank jesus i have TWC and no caps. BTW what kind of router gives you cool usage graphs like that!

Linksys WRT54G with the Tomato V1.28
http://www.polarcloud.com/tomato/

Well they not contacted us yet so don't care. And if they try it on to hit us with a crazy bill they will see my middle finger.