Can't connect to the Internet, local connection only??

[Melvis]

Hi guys,

I have a laptop here that refuses to connect to the internet over Wifi. Ethernet works fine but once I try to connect wifi it only connects as a local network without the internet.

I have tried a few different things like reinstalling the drivers, changing a few different settings in the registry but with out any luck.

Can anyone have any ideas? i have the flu at the moment and I just cant think straight and I need this fixed and out the door asap.

The laptop is running windows Vista 32

 

[micropage7]

have you tried manual connection?
set your ip and dns from control panel.
conflict connection?

 

[Aquinus]

More information about the laptop would be nice.
Hardware? Type of wireless card? Does wi-fi get an IP or does it default to a 169.x.x.x address?

More info about your router could be helpful as well.
Model? Wireless configuration?

 

[Melvis]

have you tried manual connection?
set your ip and dns from control panel.
conflict connection?

yes, doesnt work

More information about the laptop would be nice.
Hardware? Type of wireless card? Does wi-fi get an IP or does it default to a 169.x.x.x address?

More info about your router could be helpful as well.
Model? Wireless configuration?

Acer 5315
Athroes and it doesnt get an ip address.
NA as my router is fine not the issue
Standard, set to auto.

 

[Ja.KooLit]

try rebooting router. If your IP start with 169.x.x.x, then it doest get correct IP address.

 

[Black.Raven]

Try disabling any security on your router, and then reconnect. make sure your router has 802.11 b/g/n compatability turned on.

 

[Aquinus]

Try changing the wi-fi channel. The adapter might not like the one your on. Some of the cheaper wi-fi adapters I've used have sometimes had this kind of problem.

By the way, no IP is the same as getting a self assigned 169.x.x.x address.

 

[Melvis]

Try changing the wi-fi channel. The adapter might not like the one your on. Some of the cheaper wi-fi adapters I've used have sometimes had this kind of problem.

By the way, no IP is the same as getting a self assigned 169.x.x.x address.

Im not sure what you mean about the channel?

The laptop came in because it wasn't connecting to there wifi.

Im pretty sure its a Vista issue, I really hate vista lol

 

[95Viper]

Try running Complete Internet Repair 2.0.0.1490... This may help solve your issue, if it is related to Vista and not a hardware problem.

Also, this link may help you in your diagnosis of the problem --> Troubleshooting Your Wireless Network (Windows Vista)

Have you tried the Vista Wireless Diagnostics wizard? These links might be of use --> Troubleshooting Windows Vista 802.11 Wireless Connections

 

[micropage7]

what about using ip v4 only and disable ip v6

 

[FordGT90Concept]

1) Make sure the wireless isn't off. A lot of laptops default to having it off and you have to push a button to turn it on.
2) Try different drivers. Check Asus website first, Athroes second.
3) What Black Raven said, see if it can connect to an unsecured network (strongly suggests a driver issue).
4) Investigate the wireless adapter physically. If it is on an add-on card, make sure it is securely inserted into the slot. Examine it for physical damage and make sure all the labels on it match with what Asus claims it to be.
5) If you have a USB wireless dongle, try it and see what happens.

 

[FX-GMC]

1) Make sure the wireless isn't off. A lot of laptops default to having it off and you have to push a button to turn it on.
2) Try different drivers. Check Asus website first, Athroes second.
3) What Black Raven said, see if it can connect to an unsecured network (strongly suggests a driver issue).
4) Investigate the wireless adapter physically. If it is on an add-on card, make sure it is securely inserted into the slot. Examine it for physical damage and make sure all the labels on it match with what Asus claims it to be.
5) If you have a USB wireless dongle, try it and see what happens.

This ^. Have you tried any other wireless devices?

 

[Aquinus]

This ^. Have you tried any other wireless devices?

This. It will answer many things.

If a different device does work, it's probably a driver issue or (albeit unlikely) a hardware issue with the wi-fi. Although, I'll admit, I had a router where it's ability to transmit went to crap but receiving was fine until the unit died not too long after it was barely working.

If a different device does not work, it's probably Vista, maybe something like the DHCP Client service isn't running, which would explain why you're not getting an IP.

 

[brandonwh64]

Does other devices using the same WLAN connect and browse the internet fine? Could be an issue with your router.

 

[FX-GMC]

This. It will answer many things.

If a different device does work, it's probably a driver issue or (albeit unlikely) a hardware issue with the wi-fi. Although, I'll admit, I had a router where it's ability to transmit went to crap but receiving was fine until the unit died not too long after it was barely working.

If a different device does not work, it's probably Vista, maybe something like the DHCP Client service isn't running, which would explain why you're not getting an IP.

Agreed, but I meant more along the lines of completely different device, like a phone or a tablet, so we could rule out the router.

Right, but he said it didn't work on the client's network or on his network on wi-fi, but did work on ethernet on his. So if it didn't work on two different wi-fi networks, I'm more inclined to think that isn't the case.

I missed that part, thanks.

 

[Aquinus]

Agreed, but I meant more along the lines of completely different device, like a phone or a tablet, so we could rule out the router.

Right, but he said it didn't work on the client's network or on his network on wi-fi, but did work on ethernet on his. So if it didn't work on two different wi-fi networks, I'm more inclined to think that isn't the case.

 

[Melvis]

Try running Complete Internet Repair 2.0.0.1490... This may help solve your issue, if it is related to Vista and not a hardware problem.

Also, this link may help you in your diagnosis of the problem --> Troubleshooting Your Wireless Network (Windows Vista)

Have you tried the Vista Wireless Diagnostics wizard? These links might be of use --> Troubleshooting Windows Vista 802.11 Wireless Connections

Thanks for the tips and that program is a nice little tool but still didnt fix the issues. Ive gone through all the other steps also and still no luck.

what about using ip v4 only and disable ip v6

Tested that didnt work

1) Make sure the wireless isn't off. A lot of laptops default to having it off and you have to push a button to turn it on.
2) Try different drivers. Check Asus website first, Athroes second.
3) What Black Raven said, see if it can connect to an unsecured network (strongly suggests a driver issue).
4) Investigate the wireless adapter physically. If it is on an add-on card, make sure it is securely inserted into the slot. Examine it for physical damage and make sure all the labels on it match with what Asus claims it to be.
5) If you have a USB wireless dongle, try it and see what happens.

Done and checked all those also still no good and I dont have a wireless dongle sorry.

it connects to the internet just fine using Ethernet.

Does other devices using the same WLAN connect and browse the internet fine? Could be an issue with your router.

Yes, its not my router as I have other laptops and my smart phone connect to it at all times, move away from the router, its not the issue here.

Also checked the DNS client and service and all is up and running fine. Im going to uninstall kaspersky and see if that is the issue next. Otherwise im lost.

 

[FX-GMC]

Thanks for the tips and that program is a nice little tool but still didnt fix the issues. Ive gone through all the other steps also and still no luck.



Tested that didnt work



Done and checked all those also still no good and I dont have a wireless dongle sorry.

it connects to the internet just fine using Ethernet.


Yes, its not my router as I have other laptops and my smart phone connect to it at all times, move away from the router, its not the issue here.

Also checked the DNS client and service and all is up and running fine. Im going to uninstall kaspersky and see if that is the issue next. Otherwise im lost.

Could just be a dead wlan card.

 

[FordGT90Concept]

Could just be a dead wlan card.

That's what I'd conclude too.

 

[Melvis]

Could just be a dead wlan card.

Yeah it sure could be, just uninstalled kaspersky and still the same issue =/

Ill see about the registry one more time then im calling it.

 

[Aquinus]

Yeah it sure could be, just uninstalled kaspersky and still the same issue =/

Ill see about the registry one more time then im calling it.

I would call it now. It sounds like the transmitter on the wi-fi transceiver failed to me.

 

[95Viper]

Thanks for the tips and that program is a nice little tool but still didnt fix the issues. Ive gone through all the other steps also and still no luck.

Sorry it did not work... yep it is a nice tool and has a small footprint.

I am leaning with the few previous posts and thinking the WiFi card is dead, dying, or, you may want to try reseating the card, if possible.
Also, if the card is a WiFi card with Bluetooth, you might want to see if the Bluetooth is working and try the wifi after disabling the Bluetooth.

 

[brandonwh64]

Yes since it is isolated to that device alone then I would try updated drivers and if you have a spare HDD I would do a full format on that drive and install windows again to rule out issues with your current install.

 

[FX-GMC]

Yes since it is isolated to that device alone then I would try updated drivers and if you have a spare HDD I would do a full format on that drive and install windows again to rule out issues with your current install.

Or just try a linux live cd. Quicker and easier (for this case anyway.)

 

[lilhasselhoffer]

I've seen a number of complex solutions here, but I may have a simple answer. Is everything checked in internet options?
Control Panel > Network and Internet > Network Connections > Properties > Networking

I've seen people accidentally uncheck various boxes in this menu, and lose internet completely. The communication and connection to the network is good, but no data can be exchanged. Assuming this is the case, the wired ethernet should have all or nearly all items checked.

If this isn't the case, and a reboot to the router doesn't resolve the issue, you're probably down a wireless card. It'll only take a $5 usb to wifi dongle to check.