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Comcast Is Cheating People On Monthly Data Usage!

Jeriath

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I registered just to try and remove a couple things from the possibilities. I too have a router that counts data, and I too see a huge discrepancy in data usage. This month comcast has be using over 50 GB more than what my router says. Its definitely not TV usage (i don't have TV) and its not wifi usage (I don't use their modem/router with their xfinity service broadcasted). There's no way there is that much data in header information either.
 
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I'm not one to take what Comcast as to say for fact - I've had a few screaming matches with customer service over stupid shit. So, I was curious about what you guys are claiming for Comstast reporting higher usage. After running the data collection app on my ASUS router for monitoring download/upload for the last 2.5 weeks, the data reported by Comcast when I log into my account is almost spot on with what my router reports for data usage.

Over the past 2.5 weeks my download data usage, according to my router, is 320GB in real time reporting. Logging into my Comcast account it shows slightly less data usage of around 312GB. Comcasts makes note that the data reported is 24 hours behind, so that 8GB difference may be from data not shown yet via Comcast on my usage because of the delay.

If I remember, I'll check my entire month of February against what Comcast reports and post back....that is, if I remember.
 

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fuckcomcast.jpg


Well, I decided if Comcast was going to ding me for going over my limit, and I was going to use one of the 2 "free" months that Comcast allows, I might as well really go over the limit. Because screw Comcast.

Once I use the two free months I'll probably just sign up for the unlimited plan, because I'm tired of limping along the last week or so of the month to avoid going over the limit.
 
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Things seem pretty good so far.

Comcast is claiming I've hit 511GB so far this month:



My router shows from 1/29/19 to current date, usage of 587.98GB.


The first three data points are for:
35.98GB (1/29/19)
25.90GB (1/30/19)
19.46GB (1/31/19)
Total of: 81.34GB that are not part of February.

Remove those 81.34GB from the 587.98GB total shown above and I have 506.64GB usage this month. There's about a 1% discrepancy between what Comcast shows and what my router shows. I'd say that's well within an acceptable margin of error.

It doesn't seem like, at least in my case, they're cheating me out of data. Don't get me wrong, I hate Comcast's shade, shitty customer tactics and support, but at least they seem to be doing okay on this aspect of things and showing proper data usage.
 
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Remove those 81.34GB from the 587.98GB total shown above and I have 506.64GB usage this month. There's about a 1% discrepancy between what Comcast shows and what my router shows. I'd say that's well within an acceptable margin of error.
Some of that "discrepancy" may be data your router sees but your ISP does not "count" against you. For example, if they send you electronic billing statements, Comcast spam... err... marketing promotions, etc., they may not "count" those datapackets towards your monthly limits.
 
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Do any of you with data discrepencies use their "Xfinity Mobile" cell plan by chance?

Just a thought. It'd be amazing if the "unlimited" option on their cell plan counted towards a TB limit on your cable internet.
 
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Just a thought. It'd be amazing if the "unlimited" option on their cell plan counted towards a TB limit on your cable internet.
I would think it would count against it - simply because the ISP would see those data package as coming from the router and your network and not your cell phone and a cell tower.
 
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I would think it would count against it - simply because the ISP would see those data package as coming from the router and your network and not your cell phone and a cell tower.

They are an MVNO of Verizon. It's literally coming from a cell tower.

So, if it is being tallied on the cable plan, it shouldn't be counted that way.
 
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They are an MVNO of Verizon. It's literally coming from a cell tower.
Okay - but it is still coming via a different account if the phone is now using the wifi side of of a wireless router connected to an Internet connection.

That said, this does not make it less confusing - for me anyway. I use Cox cable for my home Internet and Cricket for my cell. When home, my cell uses my home wifi network for data transfers. I am just saying, I am not totally versed (and really have no desire to dig into it further) how Comcast does things.

As I said above, if your phone is using your home wifi network, "I would think" (in other words, I am guessing!) it would count against your monthly data limits. But I could be wrong.
 
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Okay - but it is still coming via a different account if the phone is now using the wifi side of of a wireless router connected to an Internet connection.

That said, this does not make it less confusing - for me anyway. I use Cox cable for my home Internet and Cricket for my cell. When home, my cell uses my home wifi network for data transfers. I am just saying, I am not totally versed (and really have no desire to dig into it further) how Comcast does things.

As I said above, if your phone is using your home wifi network, "I would think" (in other words, I am guessing!) it would count against your monthly data limits. But I could be wrong.

I'll agree it's convuluted at best.
 
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I'll agree it's convuluted at best.
Well, at least it means folks have options. If they have caps on their data usage with one, they may be able to flip to the other - at least until they use up that limit or run out of month.
 
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