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Computer hangs/freezes when using single video card in PCIE 2, but works in PCIE1

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Location
Israel
System Name z77 build
Processor i5-3570k
Motherboard Asrock z77 extreme9
Cooling Thermaltake Water 2.0 Pro
Memory G.Skill Ripjaws Z Series 32GB (4 x 8GB) DDR3-1600
Video Card(s) Gigabyte GeForce GTX 670 2GB
Storage Crucial 128GB C300 SATA3 SSD, 2 x Samsung 830 128GB SSD, 2 x Hitachi GST Deskstar 2TB SATA 6.0Gb/s
Display(s) ASUS VG236HE Black 23"
Case NZXT switch 810
Power Supply Thermaltake Black Widow W0319RU 850W ATX
#1
Hello all,

I just built a new rig last week, and when I'm running benchmark for GPU, the computer hangs/freezes and a hard reset must be done. Sometime it hangs while watching a DVD, not even under extreme load.
My computer specs are:

Motherboard - Asrock z77 extreme9
CPU/Processor - Intel core i5 - 3570k 3.4 GHz (I didn't overclock, only ran stock speed).
Memory - G.SKILL Ripjaws Z Series 32GB (4 x 8GB) 240-Pin DDR3 SDRAM DDR3 1600 (PC3 12800) Desktop Memory Model F3-12800CL10Q-32GBZL
Video Card - ASUS ENGTX460 DC TOP/2DI/1GD5/V2 GeForce GTX 460. nVidia driver version is: 301.42
Operating System - windows 7 enterprise (64 bit) version 6.1 build 7600 (I didn't install any updates or service pack, although this happens with windows service pack 1 as well, I installed fresh copy of windows 4 times this last weekend... :-s )
Hard Drive - Kingston C300 128GB SSD (operating system is installed here), other Hitachi HDs for storage.
PSU - Thermaltake Black Widow W0319RU 850W
Bios version - 1.50

I connected the video card in PCIE 2 as recommended in the user manual (for single card).

What I tried so far:
Ran stress test to the CPU using OCCT 4.3.1 - finished successfully
Ran stress test to the memory using OCCT 4.3.1 and MemTest - finished successfully.
Ran stress test to the GPU using OCCT 4.3.1 - sometimes it finished with errors, sometimes it hangs in the middle and sometimes it finished successfully.
Ran benchmark for GPU using Heaven DX11 Benchmark 3.0 it hangs in the middle.

When I switched the video card to PCIE 1 the above tests all finished successfully.

Yesterday I also tried to remove all the unnecessary devices and cables (no network, sound etc.), in the bios I returned to the default settings and tested with only 1 stick of memory and only the SSD connected.
Again, the same results.
I then tried with a different stick of memory in a different slot, and still I get the same freeze.
I also tried with nVidia driver version 296.10 and with windows service pack 1.

I'm not really sure what else can be done...
Do you think there is a patch or a different driver version that I should be using in order to fix this?
Maybe some configuration in the bios?
Do you think that the motherboard itself could be defective?

Thanks for your help!
 

eidairaman1

The Exiled Airman
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System Name PCGOD
Processor AMD FX 8350@ 5.0GHz
Motherboard Asus TUF 990FX Sabertooth R2 2901 Bios
Cooling Scythe Ashura, 2×BitFenix 230mm Spectre Pro LED (Blue,Green), 2x BitFenix 140mm Spectre Pro LED
Memory 16 GB Gskill Ripjaws X 2133 (2400 OC, 10-10-12-20-20, 1T, 1.65V)
Video Card(s) AMD Radeon 290 Sapphire Vapor-X
Storage Samsung 840 Pro 256GB, WD Velociraptor 1TB
Display(s) NEC Multisync LCD 1700V (Display Port Adapter)
Case AeroCool Xpredator Evil Blue Edition
Audio Device(s) Creative Labs Sound Blaster ZxR
Power Supply Seasonic 1250 XM2 Series (XP3)
Mouse Roccat Kone XTD
Keyboard Roccat Ryos MK Pro
Software Windows 7 Pro 64
#2
Read your motherboard manual closely. Normally it would state when using a single video card configuration the card must occupy the top pcie 16x slot
 
Last edited:
Joined
Jul 13, 2012
Messages
25 (0.01/day)
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Location
Israel
System Name z77 build
Processor i5-3570k
Motherboard Asrock z77 extreme9
Cooling Thermaltake Water 2.0 Pro
Memory G.Skill Ripjaws Z Series 32GB (4 x 8GB) DDR3-1600
Video Card(s) Gigabyte GeForce GTX 670 2GB
Storage Crucial 128GB C300 SATA3 SSD, 2 x Samsung 830 128GB SSD, 2 x Hitachi GST Deskstar 2TB SATA 6.0Gb/s
Display(s) ASUS VG236HE Black 23"
Case NZXT switch 810
Power Supply Thermaltake Black Widow W0319RU 850W ATX
#3
Thanks for your reply.

I actually did refer to the manual, and it says that for better performance, when using 1 video card, it's best to connect it to PCIE2, that's why I connected it there to begin with, otherwise, I would have just connected to PCIE1 as usual.
 
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System Name Kaby | HP ab221TX laptop
Processor Intel Core i5 7600K @stock | Intel Core i5 5200U
Motherboard Asus Maximus VIII Ranger | HP
Cooling Cooler Master Seidon 120V hydro cooler | Laptop standard copper cooler
Memory 4*8 GB Kingston HyperX Fury @2900 MHz 15-15-15-35 2T | 8GB DDR3 1600MHz
Video Card(s) Sapphire Radeon R9 270X VaporX: Core: 1150 MHz, memory 1485 MHz | Intel HD Graphics + NVIDIA GT940M
Storage HyperX 3K 240 GB+Fury 240 GB SSDs, WD10EARS, ST500DM002, ST2000DM006 | Toshiba MQ01ABD100
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Software Windows 10 Pro | Windows 10 Home x64
#4
Maybe the motherboard is defective. I find no other reason.
 

eidairaman1

The Exiled Airman
Joined
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Messages
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System Name PCGOD
Processor AMD FX 8350@ 5.0GHz
Motherboard Asus TUF 990FX Sabertooth R2 2901 Bios
Cooling Scythe Ashura, 2×BitFenix 230mm Spectre Pro LED (Blue,Green), 2x BitFenix 140mm Spectre Pro LED
Memory 16 GB Gskill Ripjaws X 2133 (2400 OC, 10-10-12-20-20, 1T, 1.65V)
Video Card(s) AMD Radeon 290 Sapphire Vapor-X
Storage Samsung 840 Pro 256GB, WD Velociraptor 1TB
Display(s) NEC Multisync LCD 1700V (Display Port Adapter)
Case AeroCool Xpredator Evil Blue Edition
Audio Device(s) Creative Labs Sound Blaster ZxR
Power Supply Seasonic 1250 XM2 Series (XP3)
Mouse Roccat Kone XTD
Keyboard Roccat Ryos MK Pro
Software Windows 7 Pro 64
#5
less if there is a PCI E switching command in BIOS/UEFI

Ya id recommend a RMA because it states for a single video card, use PCI E 2 which is the second slot from the top, SLI/Crossfire occupy PCI E 1, 3
 
Joined
Jul 13, 2012
Messages
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Location
Israel
System Name z77 build
Processor i5-3570k
Motherboard Asrock z77 extreme9
Cooling Thermaltake Water 2.0 Pro
Memory G.Skill Ripjaws Z Series 32GB (4 x 8GB) DDR3-1600
Video Card(s) Gigabyte GeForce GTX 670 2GB
Storage Crucial 128GB C300 SATA3 SSD, 2 x Samsung 830 128GB SSD, 2 x Hitachi GST Deskstar 2TB SATA 6.0Gb/s
Display(s) ASUS VG236HE Black 23"
Case NZXT switch 810
Power Supply Thermaltake Black Widow W0319RU 850W ATX
#6
Hi all,

I just talked to a technical support guy from Asrock and they will replace my motherboard.
It looks like they also think it's defective.

Thank you all for trying to help!
:)
 

eidairaman1

The Exiled Airman
Joined
Jul 2, 2007
Messages
19,197 (5.03/day)
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System Name PCGOD
Processor AMD FX 8350@ 5.0GHz
Motherboard Asus TUF 990FX Sabertooth R2 2901 Bios
Cooling Scythe Ashura, 2×BitFenix 230mm Spectre Pro LED (Blue,Green), 2x BitFenix 140mm Spectre Pro LED
Memory 16 GB Gskill Ripjaws X 2133 (2400 OC, 10-10-12-20-20, 1T, 1.65V)
Video Card(s) AMD Radeon 290 Sapphire Vapor-X
Storage Samsung 840 Pro 256GB, WD Velociraptor 1TB
Display(s) NEC Multisync LCD 1700V (Display Port Adapter)
Case AeroCool Xpredator Evil Blue Edition
Audio Device(s) Creative Labs Sound Blaster ZxR
Power Supply Seasonic 1250 XM2 Series (XP3)
Mouse Roccat Kone XTD
Keyboard Roccat Ryos MK Pro
Software Windows 7 Pro 64
#7
Well Git 'er done haha.

Glad we could help.

Let us Know when you get the new motherboard and results of the install
 
Joined
Oct 9, 2010
Messages
1,281 (0.49/day)
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Location
Kolkata, India
System Name Kaby | HP ab221TX laptop
Processor Intel Core i5 7600K @stock | Intel Core i5 5200U
Motherboard Asus Maximus VIII Ranger | HP
Cooling Cooler Master Seidon 120V hydro cooler | Laptop standard copper cooler
Memory 4*8 GB Kingston HyperX Fury @2900 MHz 15-15-15-35 2T | 8GB DDR3 1600MHz
Video Card(s) Sapphire Radeon R9 270X VaporX: Core: 1150 MHz, memory 1485 MHz | Intel HD Graphics + NVIDIA GT940M
Storage HyperX 3K 240 GB+Fury 240 GB SSDs, WD10EARS, ST500DM002, ST2000DM006 | Toshiba MQ01ABD100
Display(s) Dell S2240M 22" Full HD IPS widescreen| 15.6" full HD IPS LED LCD (LG Display)
Case Corsair Carbide 100R | HP ab221TX chassis
Audio Device(s) Realtek ALC1150 (Supreme FX) | Realtek ALC 290 with Bang & Olufsen (B&O Play)
Power Supply Corsair CS750M | 65W power brick
Mouse Logitech G300S | Synaptics SMBus touchpad
Keyboard Cooler Master Storm Devastator | Island style backlit keyboard
Software Windows 10 Pro | Windows 10 Home x64
#8
You are welcome. :) Let us know of the results :)
 
Joined
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Messages
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Location
Israel
System Name z77 build
Processor i5-3570k
Motherboard Asrock z77 extreme9
Cooling Thermaltake Water 2.0 Pro
Memory G.Skill Ripjaws Z Series 32GB (4 x 8GB) DDR3-1600
Video Card(s) Gigabyte GeForce GTX 670 2GB
Storage Crucial 128GB C300 SATA3 SSD, 2 x Samsung 830 128GB SSD, 2 x Hitachi GST Deskstar 2TB SATA 6.0Gb/s
Display(s) ASUS VG236HE Black 23"
Case NZXT switch 810
Power Supply Thermaltake Black Widow W0319RU 850W ATX
#9
Thanks guys, I will!
:)
 
Joined
Jul 13, 2012
Messages
25 (0.01/day)
Likes
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Location
Israel
System Name z77 build
Processor i5-3570k
Motherboard Asrock z77 extreme9
Cooling Thermaltake Water 2.0 Pro
Memory G.Skill Ripjaws Z Series 32GB (4 x 8GB) DDR3-1600
Video Card(s) Gigabyte GeForce GTX 670 2GB
Storage Crucial 128GB C300 SATA3 SSD, 2 x Samsung 830 128GB SSD, 2 x Hitachi GST Deskstar 2TB SATA 6.0Gb/s
Display(s) ASUS VG236HE Black 23"
Case NZXT switch 810
Power Supply Thermaltake Black Widow W0319RU 850W ATX
#10
Hi all,

Just a small update.
I got my motherboard last week.
This time it looks like everything is working fine.
I installed the GPU in PCIE2 like Asrock recommends in the manual.
I did some tests and they all passed.
I didn’t test the other PCIE lanes since it’s already working. I just hope that in case I need to use other lanes in the future, I won’t have any unpleasant surprises…
I must say that Asrock support service was really good.
They say that after they get the defective motherboard, it takes them between 5-7 days to ship the new one.
They actually shipped the new one 2 days after they got my defective motherboard.
The only “complaint” I might have is that I had to pay for the shipment.
I mean, you try to save some money and buy combo deals, with rebate and perhaps some coupon codes, and eventually you pay the difference in the mail… and it is one of their more expensive motherboards…
Anyway, at least I got what I wanted – a working motherboard
:)
Thank you all for trying to help
 

de.das.dude

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#11
Asrock has risen up. Better than Asus imo.