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Corsair Voyager - totally dead?!? wth?

Black Panther

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#1
It arrived from OcUK on the 20th October ie less than 3 weeks ago, 16GB USB memory stick.


The last time I used it was I copied some ebooks directly from my dad's generic USB memory stick onto it using the work pc. It worked perfectly.

Now it's just not working.

I tried it first in the laptop, instead of the normal popup window asking me what to do (play music, view files, view pics etc) I got a strange symbol on the taskbar near the clock saying that it was 'loading drivers'. It never did that before.






Then when I went into 'My Computer' on laptop the drive was no longer called Corsair but just Drive E: and it had a big question mark next to it.

I tried it also on my desktop computer and it didn't work either.
So I'm sure the trouble's with the drive.

I can't even format it!


I always took care of it, I mean I never dropped it, washed it, left it in the sun, left it near magnetic sources etc etc.

And anyway, after seeing W1zz's review of the 1GB version (he put it in a toaster, dishwasher, ran over it by car....) I thought the disk should be quite a tough one?

Does anyone have a clue please? (I feel lost without my usb :cry:)

Is it something I can correct myself (I've got a nagging feeling it's a virus......)?
Edit: on other thoughts I don't think it's a virus - my dad's generic usb disk was functioning well, he opened it and showed me the e-book which was on his usb disk, we read parts of it... then I put in my Voyager in the other USB port, created a folder called ebooks, opened the folder, copied the ebook from dad's USB and pasted it on mine.
But I can't even format it what can I do?

Or should I RMA? I would prefer not to RMA if I can correct the problem myself because I bought it from OcUK (ie overseas) and it's be kinda a hassle I presume...

Here are some pics of what I'm getting. I'll post the pics from the desktop first, and then connect laptop and post those from laptop (because I obviously can't use the stick to copy files now)

Trying to access --


Trying to format --


Trying virus scan --


Defragging --


Trying to use it in backup --


Device Manager - note no yellow '!' but funny name instead of corsair flash...


Right-click Properties -- very weird. Normally capacity shows as 15 point something GB... and it's supposed to be only 1/3 full...


Here are the laptop (vista) shots --





EDIT: I inserted it again and now it's not even showing up as a drive in 'my computer' under Vista. It still shows under XP though.

I can't do anything in disk management either. In the Vista pc the drive doesn't show up, and in the XP pc I get this:



I tried to format using the command prompt, I can't remember the exact thing to type but I tried format e: and format -e and format -e:
Still nothing.



Any advice please? Or is it a hopeless case and I should just try to RMA?

Duh I've never expected this from Corsair... I got other cheap generic usb flash drives they've been going strong for years!
 
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Black Panther

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#2
Uhhh can I bump this up?

What do you think is it solveable or RMA?

(I hope OcUK won't be needing the blister packet it was in because I think I threw it away.... I still have got the receipt though...)
:cry:
 

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#3
I'd rma it,if its still under warranty.It looks like its died.
 

Black Panther

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#4
How on earth could it have died? After merely a month of very careful usage? :(

Well, I'm still in time for RMA... it got a 10 year warranty...

I still can't believe it though, maybe we're missing something? :confused: I never even ever dropped this thing!
 

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#5
My mate Gabriel,had an 8gb one that went trough a wash cycle and survived.I guess its one of them things.I have found some of them dont like it if you dont safetly remove them.
 

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#6
Yeah RMA it like tigger said.. I own the 1gig one and worked flawlessly but the cap is a pain after a while and it gets loose.

Mine has a lifetime warrenty with it think those 16GB ones do too.
 

Black Panther

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#7
Tigger:
Prior to removing it I always click the little icon next to the task-bar clock and select 'safely remove hardware'. Even though I know it isn't that important... my dad always pulls his usb flash's out without doing so but I never did and I never ever let my dad even touch my Voyager (because it's a family joke that my dad's a pc-killer so he can touch only his own pc's ) lol

AsRock:
My cap's tight to remove so far. After only some month it can't get really loose obviously... Mine has a 10 year warranty with OcUK so I'm still safe so to speak. I'm just hoping that they won't be demanding something ridiculous like the plastic blister packaging (omg it was a pain to get the stick out of it!) which I threw away.

I made this thread after trying all the options I posted by way of screenshots above, just in case I missed out something, or could have done something which I missed.

Seriously, I wouldn't want to RMA something when it results that it could have been a minor glitch which I could have solved myself.

That's why I insist if there is some way that I could format this drive... please let me know.
 

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#8
Uhhh can I bump this up?
I understand you wre upset and wanting help fast, but as the rules state, you should wait 24 hours for a bump to a thread.

Not trying to be an ass here but you did ask!:toast:

On topic...RMA that little bugger!
 
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#9
just rma it, even it could eb fixed, i would still rma it
 

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#10
To bad. I was really hoping that I had been missing something out... :ohwell:
 

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#11
idk what it is with memory but its the thing that seems to die most for me. Ive had alot of ram and flash drives die in my time..
 
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#12
How on earth could it have died? After merely a month of very careful usage? :(

Well, I'm still in time for RMA... it got a 10 year warranty...

I still can't believe it though, maybe we're missing something? :confused: I never even ever dropped this thing!
Wow poor luck. RMA is the only answer.
 

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#13
just rma it, it might've the ddo and mbr sectors on it might've gotten corrupted or what not and you probably need to use linux or a boot cd to attempt to fix it. however, as others have said, rma'ing is the easiest way.
 

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#14
So guys, you're sure it's dead?

I was reading OcUK's RMA terms:
Any item found to be not faulty will be subject to a £10 +VAT charge if collected or a £10 + return shipping + VAT charge if shipped back to the customer.
I did send a webnote to OcUK outlining the problem and even linking to some of the above screenshots so they see the inaccessibility of the drive.

I just received the reply -
We can get the memory stick back and have a look at it if you like.
Uhh, they didn't give me an RMA number. :confused:
 

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#15
nag them for an RMA number, and send it back. the drive has a decent warranty on it, and you certainly are unable to use it.
 
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#17
Hello, this is from Corsair's FAQ at this site:http://www.corsair.com/faq/default.aspx#Q16

Q » My flash drive won’t format in Windows Explorer or using a format utility.
A » If this happens on multiple machines, try to format your drive by opening the command prompt (Start/Run/type “CMD”) and typing "Format X: /FS:FAT32 /U" (X=the drive letter assigned to the Flash Voyager). Please note that this will erase all data on the drive, so make sure that you select the correct drive. If this still doesn’t work, we’ll have to replace the device for you.


If you try this and it still don't work, then, rma it; they said they will have to replace it. Sounds like they know something.

This is interesting, maybe this moght work :http://www.asktheramguy.com/v3/showthread.php?t=62742
 
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#18
Modder and 95Viper:

I tried your suggestions... with the results as per screenshots below.

Dan:

I tried it on 4 pc's and laptop...
What I still haven't done is putting it as an ingredient in a grilled cheese sandwich and place sandwich in middle of road to get it run over by a car...;)





Btw I just received the RMA number.
 

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#19
if ocuk is giving you a hard time, just screw them and go to corsair, all ocuk will do is take it from you and give it back to corsair anyway.
 
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#20
..You didn't stick it in an oven did you :p
 
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#21
i would try to
1) use panasonic SD formatter,
2) low level format it
3) leave it on a speaker playing metal
4) if none of the above work, RMA it woth corsair directly,


theres also the option of opening it, looking up the memory chip scematics and finding on which leg to apply current to clear the chips, but thats a bit excessive, especialy when under warranty,
 

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#22
..You didn't stick it in an oven did you :p
Lol no. Not yet... :D

OcUK is being great so far I think:

Please review the following information and ensure it is correct:
==================================================
Products on RMA:

Corsair Flash Voyager 16GB USB2.0 Flash Drives (CMFUSB2.0-16GB)


Please only return products that are on the RMA, anything not on this RMA.will be rejected and subject to a £10 + return shipping + VAT charge

Problem / Fault description: Faulty,
Desired action: Replace,

Any replacements or returned goods will be sent to: ******

PLEASE CHECK THAT THE ABOVE ADDRESS IS CORRECT AS ONLY ONE ATTEMPT AT DELIVERING YOUR RETURNED OR REPLACEMENTS PRODUCTS WILL BE MADE, REDELIVERY WILL BE CHARGED AT OUR STANDARD RATES

==================================================

PLEASE NOTE THERE IS A £10 + SHIPPING + VAT CHARGE FOR ANY ITEMS TESTED 'NO FAULT FOUND', THIS CHARGE ONLY APPLIES TO ITEMS RETURNED FOR TESTING AND NOT ITEMS RETURNED AS UNWANTED.

A summary of our terms and conditions can be found below.

1. PLEASE NOTE THAT ALL RETURNED PRODUCTS WILL BE INSPECTED FOR DAMAGE DUE TO POOR HANDLING OR MISUSE. FURTHERMORE, ALL LGA (LINE GRID ARRAY)AND AMD SOCKET MOTHERBOARDS WILL BE CHECKED FOR BENT OR DAMAGED PINS, MISSING SOCKET PROTECTORS, THERMAL PASTE OR ANY OTHER CONTAMINATION INSIDE THE CPU SOCKET. ANY PRODUCTS FOUND TO HAVE ANY EVIDENCE OF MISUSE, DAMAGE OR POOR HANDLING WILL HAVE THEIR WARRANTY VOIDED, BE RETURNED TO YOU AND BE SUBJECT TO A £10 + RETURN SHIPPING + VAT CHARGE.

2. Testing - All returned items are tested by Overclockers UK technicians. Any item found to be not faulty will be subject to a £10 + return shipping + VAT charge. This does not affect your statutory rights.

3. Modified Goods. Any goods that have been modified or physically altered in any way shall be deemed Warranty Void and subject to a £10 + return shipping + VAT charge

4. Returned items must be packaged properly and shipped in a PLAIN OUTER BOX. ALL RETURNED PACKAGES MUST HAVE THE RMA NUMBER CLEARLY VISIBLE ON TWO SIDES OF THE OUTER PACKAGING Any items that are poorly packed or received without RMA numbers will be REJECTED and subject to a £10 + return shipping + VAT charge

5. Completeness of Returned Item(s) EXCLUDING Motherboards. Please include all internal packaging and accessories (cables, manuals, drivers, power adapters, USB dongles and protective bags ) FOR MOTHERBOARDS SPECIFICALLY, THAT HAVE BEEN ORDERED GREATER THAN 28 DAYS AGO please DO NOT send anything back other than the Motherboard as we will only return a reconditioned motherboard to you.

6. Compatibility - Applications, drivers and games are often released to market with bugs that can affect hardware performance. Therefore Overclockers UK cannot guarantee that every hardware product is 100% compatible with every software product available.


Our full terms and conditions can be found at
http://www.overclockers.co.uk/support.php

**THE RMA NUMBER SHOULD BE CLEARLY VISIBLE ON TWO SIDES OF THE OUTER PACKAGING**

In response to your RMA request, we have reserved returns code RMA152781 for you to return your item(s).

This RMA number is valid from 10/11/2008 for 28 days, unless stated otherwise. If you are unable to return your products in this time please request a new RMA is issued when you are ready to return them

Below is a shipping label which you may wish to use on your parcel.


--------------------------------------------------------------------------------

RMA152781
Overclockers UK
Unit 40 Imex Business Park
Fenton
Stoke - on - Trent
ST4 3NP


--------------------------------------------------------------------------------

If you placed your order online, you can track the progress of your RMA by logging into your account on our website. Just Select RMA History from the left hand column.

Regards,

Overclockers UK - Support
WebNotes:- https://www.overclockers.co.uk/webnote.php
Telephone:- 0871 222 8528

PLEASE DO NOT REPLY TO THIS AUTOMATED EMAIL
Lol quite a mouthful!

But anyway, tomorrow (now the post office will be closed), I'll be posting the parcel containing-

1) USB stick
2) dongle
3) USB extension
4) Part of the packaging which shows the barcode (the rest I had thrown away)

I hope they won't refuse to RMA because I don't have the original plastic blister pack.... lol
But I think they'd be reasonable, I mean this thing has 10 whole years warranty - if I had to RMA it on the 9th year probably I'd have lost the cap, torn the dongle, misplaced the USB extension (or forgotten that I had one shipped with it)....

95Viper: I didn't try your 2nd suggestion... apart from it being rather a hassle especially since currently I don't have a Win98 pc and would have to install it on kid's pc and then reinstall XP... I don't want to have a stick which periodically I have to format on a Win98 pc...

Aevum: Same goes for your suggestions I guess! :)
 
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#23
GL with your RMA ,Overclockers are very good when it comes to delivery etc but rather poor with RMA's

friend of mine had his 8 month old mainboard die ,so he rma'd back to ocuk ,and they refused to accept it as they said it had cpu compound in the cpu socket ,and on return to him there was a large dollop of god knows wat int he socket.

thing was i ,built his pc and removed the board and there was 100% NOTHING in the socket ,i always use MX2 and this stuff in the socket was most deff not MX2 ,so obviously they put something in themselves..

ive since made a mental note that if i RMA anything to ocuk ,to take a few photos of the item befor i send it back,then i can prove wat condition it was in if they are funny about it.

anyway ,hopefully things will go nice and smooth,after all ,isn't much they can do to sabotage a flashdrive hehe
 

Black Panther

Senior Moderator™
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#24
ive since made a mental note that if i RMA anything to ocuk ,to take a few photos of the item befor i send it back,then i can prove wat condition it was in if they are funny about it.
Took your advice.
 

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#25
Looks like new - I doubt you will have a problem with the RMA seeing as it's just a pendrive. It seems they have a problem with RMA that are worth big £££