1. Welcome to TechPowerUp Forums, Guest! Please check out our forum guidelines for info related to our community.

Crucial is so disappointing

Discussion in 'General Hardware' started by Darkgundam111, Aug 16, 2011.

  1. Darkgundam111 New Member

    Joined:
    Apr 19, 2009
    Messages:
    626 (0.21/day)
    Thanks Received:
    18
    So i bought a 64gb for $64 back in november last year and it died in a couple months. I called in saying that they unit doesn't last long enough since refurbs should at least last an amount of time before failing. So i brought my problem up to the manager and she allowed me to do an upgrade to a newer model: c300 64gb at the cost of another 60 bucks and credit the one that failed upon the new purchase. NO WHERE in her whole conversation with me did she mention that the new unit will be a refurb as well. I did not find out till several months later when the product died again, where I took the SSD out and saw on the back of it is labeled "refurbished"! I checked the bill and nothing on there says that its a refurb, no where on the box does it say either. I called up the customer support again, and they send me to tech support several times, only telling me to update firmware (problem is the ssd wont even allow me to do that). I finally got a hold of the manager and shes trying to get me to back down. I was like HECK NO. she says that I should know that their refurb don't last long since theres only a 30 day <<< wow so their products are not fully checked? they are low quality unless you pay premium for a brand new non refurb? so much for memory experts. Then she goes on to say how the first manager I talked to should have informed me of the c300 being refurbed, however it was not and i told her to listen to the recording (she didn't want to, wonder why). Finally she says that she will refund me all my money back, and that if I purchase anymore refurb from them, they will not refund anymore, so i said why would i want to do that??
     
  2. xBruce88x

    xBruce88x

    Joined:
    Oct 29, 2009
    Messages:
    2,511 (0.91/day)
    Thanks Received:
    757
  3. Darkgundam111 New Member

    Joined:
    Apr 19, 2009
    Messages:
    626 (0.21/day)
    Thanks Received:
    18
    i bought both directly from Crucial. in a sense yes, cuz they would not refund me the first time since it was out of their 30 day warranty. and so they gave me store credit towards the newer model.
     
  4. fullinfusion

    fullinfusion 1.21 Gigawatts

    Joined:
    Jan 11, 2008
    Messages:
    9,261 (2.71/day)
    Thanks Received:
    3,077
    Location:
    Manitoba
    Pop's in! Pop's out-~!

    Crutial are good for short term as I experienced! But...

    Long term they SUCK!!! imo!
     
  5. Darkgundam111 New Member

    Joined:
    Apr 19, 2009
    Messages:
    626 (0.21/day)
    Thanks Received:
    18
    indeed they suck. never gonna buy anything from them. or put any of this crap in my friends builds. I had problems with their ram too had to RMA. and those weren't refurbs.
     
  6. xBruce88x

    xBruce88x

    Joined:
    Oct 29, 2009
    Messages:
    2,511 (0.91/day)
    Thanks Received:
    757
    yea i've never used crucial much... i did try some of their value ram... didn't work well lol (of course the stuff was pretty old ddr1).
     
  7. FreedomEclipse

    FreedomEclipse ~Technological Technocrat~

    Joined:
    Apr 20, 2007
    Messages:
    16,486 (4.47/day)
    Thanks Received:
    4,744
    Location:
    London,UK
    thats a pitty.

    C300's are some of their best drives, Their aftersales is supposed to be pretty good too. but it looks like they tried to shaft you and would have gotten away with it too if the 'new' drive you paid for and they supplied you didnt die sooner.

    the first manager put the other manager on the spot by trying to deal under the table but was caught red handed.

    hell yeah she got a pie in the face, and I wouldnt buy anything from them again after getting a FULL refund. Id also demand that they compensate you for all the phonecalls and time wasted calling and speaking to them on phone. let alone all the hassle and agro they caused you.

    they f**ked up and got caught with their hand in the cookie jar.
     
    10 Year Member at TPU
  8. _JP_

    _JP_

    Joined:
    Apr 16, 2010
    Messages:
    2,722 (1.05/day)
    Thanks Received:
    781
    Location:
    Portugal
    OMG! :eek:
    I just bought a pair of DIMMs from them!
    No problems so far. Are these complaints going to be exclusively about SSDs, or is RAM going to be involved as well?
     
  9. xBruce88x

    xBruce88x

    Joined:
    Oct 29, 2009
    Messages:
    2,511 (0.91/day)
    Thanks Received:
    757
    i'm thinking mostly SSDs. I'm guessing the failure is due to a crappy controller or interface connection on the drive. i've seen people with older rigs that have crucial ram stick in them that are still working fine. dunno much about their newer ram tho
     
    _JP_ says thanks.
  10. Darkgundam111 New Member

    Joined:
    Apr 19, 2009
    Messages:
    626 (0.21/day)
    Thanks Received:
    18
    not sure about ram, but I haven't had ram problems before just so happens that their ram died and I had to RMA. but ssd for sure is horrible.
     
  11. Darkgundam111 New Member

    Joined:
    Apr 19, 2009
    Messages:
    626 (0.21/day)
    Thanks Received:
    18
    so i called again and i said according to newegg the duration of a drive is around 1,200,000 hours. the manager said "we have nothing to do with newegg I don't know how they got those numbers" what he was indicating was the drive was not supposed to last even close to that. now i'm waiting for him to speak to his boss tomorrow morning and get a phone call back. I really like to see what they will do in terms of compensation on top of my full refund.
     
  12. xBruce88x

    xBruce88x

    Joined:
    Oct 29, 2009
    Messages:
    2,511 (0.91/day)
    Thanks Received:
    757
    what's the exact model of the drive and i'll find the drive's duration specs for ya
     
  13. Darkgundam111 New Member

    Joined:
    Apr 19, 2009
    Messages:
    626 (0.21/day)
    Thanks Received:
    18
    64GB M225 SSD
    &
    64GB Crucial 2.5" RealSSD C300
     
  14. xBruce88x

    xBruce88x

    Joined:
    Oct 29, 2009
    Messages:
    2,511 (0.91/day)
    Thanks Received:
    757
    wow their site f**king blows... you can't find detailed specs about their SSDs anywhere. I mean... yea i can find them on review sites, but then Crucial can deny those.

    they list all their drives... http://www.crucial.com/support/firmware.aspx

    but if i search for a model on their site i get no results or a link to the above.

    lol their SSD forums are full of ppl with trouble
     
  15. Darkgundam111 New Member

    Joined:
    Apr 19, 2009
    Messages:
    626 (0.21/day)
    Thanks Received:
    18
    lol they are just bad and shady...i'm not settling until i get something good tomorrow.
     
  16. STCNE

    STCNE New Member

    Joined:
    Sep 1, 2010
    Messages:
    236 (0.10/day)
    Thanks Received:
    41
    Location:
    Connecticut USA
    I got 2 sticks of RAM from them a month ago, first week they worked great,
    second week they were unstable at specs so I lowered them to 1333mhz
    third week, fried.
    I ran them using their built in XMP profile until I had to downclock.
     

Currently Active Users Viewing This Thread: 1 (0 members and 1 guest)