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Damaged 5900X & AiO plating after TG Kryonaut

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@Rolan4 What's your location? Where did you buy your KN?
 
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Are we looking at a fake product with no batch number or what?
 

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Are we looking at a fake product with no batch number or what?
there definitely was fakes at one point, i'll update my post with full front and back of a 'genuine' product in the hope it doesnt vary by region
 
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Should email this to Steve from GN, they have connections with the company and are even sponsored by them
 
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Found my pack in the closet, heres what mine looks like (genuine aussie seller, 1-2 years old)
The packaging is so reflective its hard to get a good photo, the only code i see is above the barcode







knowing how printing on components like this goes, I highly doubt that "TG-K-030-R" string is the batch code or lot code as some know it as. a lot code will pretty much always have a julian date in it somewhere to indicate the month and year and if not further, exact day and sometimes even time. which this code doesn't have any of that. the way that type of bag material is printed, it's going to make thousands of the same exact image, and by that I mean the entire bags image. These types of printers don't have the ability to sequentially change digits for example in a specific area of the image as each sequential component pass through the print application. applying a lot code would be one of the last things done before packing it into a shipping carton. the print for the lot code is applied typically at another production line with the bag fully assembled and sealed. TG-K-030-R is likely their SKU#. A printer like an continuous inkjet printer does have the ability to sequentially change numbers each fire, a requirement for sequentially numbering each product coming off the manufacturing line. Continuous inkjet ink looks much different from the type used to print the images on the bag material and there is no evidence of that continious inkjet type of ink/print anywhere on the bag. The numbers below the UPC barlines is the actual UPC code....which is technically an EAN barcode rather than UPC, which makes sense seeing it is sold in a region that uses that barcode type. Further proof, just google that TG-K-030-R string, a ton of sales pages pop up. It's def the SKU#/product # that the OEM Thermal Grizzly uses., NOT the lotcode.

with that said, there is zero evidence of a lot code on the bag you pictured.

to be clear, putting lot codes on products is not a requirement. but any responsible manufacture would want to in order to have traceability. any issues or complaints that come in from sellers or customers, they need to have a system to know how to trace it back to what machine produced it and when. with no lot code being applied to their sold products, they must not care about having this ability to trace issues back to the source. cannot do a recall, cannot determine if additional product in warehouses made at the same time or at the same machine could be impacted. its a bad idea all around to not have a lot code. clearly not an ISO certified company that believes in quality standards

Is there any chance they put the lot code on the actual tube of thermal grease? it would make more sense for them to put it on that tube, rather than the bag. customers are very likely going to throw the bag out immediately after opening it, which would make it hard for any customer to give info back should there be a complaint. so that is why it would make more sense to put that info on the tube that actually contains and applies the thermal grease.
 
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Rolan4

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@Rolan4 What's your location? Where did you buy your KN?
I am from Ireland but like I mentioned before I bought this product around 2 years ago and used once for my old system. So when I got the new 11700k I was looking in my box with all the parts and found this thermal paste so used this and got what I have. I think I bought it through ebay for some good amount of money but cheaper then from retailers , maybe its fake, maybe its bad batch I am not professional in this sort of things. Just was very disappointed when newly cpu got scratches. I know the Thermall Grizzly is good company but they need to protect there customers and deal with there problems in more polite way. Thanks all and peace to you all my friends. Good luck
 
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I am from Ireland but like I mentioned before I bought this product around 2 years ago and used once for my old system. So when I got the new 11700k I was looking in my box with all the parts and found this thermal paste so used this and got what I have. I think I bought it through ebay for some good amount of money but cheaper then from retailers , maybe its fake, maybe its bad batch I am not professional in this sort of things. Just was very disappointed when newly cpu got scratches. I know the Thermall Grizzly is good company but they need to protect there customers and deal with there problems in more polite way. Thanks all and piece to you all my friends. Good luck
Hi,
Damage looks like it's legit tg product
This is not a new issue if it didn't do damage it would be a fake product lol
 
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That happened to me too. My 2700X (now sold) and waterblock (Eisblock XPX, still using it) were quite a bit scratched with the Kryonaut. The scratch near the N was the deepest, and could be clearly felt with a fingernail. That Kryonaut that was bought in sept. 2019 via Amazon. I already wrote to them a year ago, but they said that it was normal etc. And I have it in my Vega 64+waterblock, too, but I don’t have the slightest desire to open it again for checking…
 
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Hi,
Kind of sad when a manufacture says damage is "normal" but doesn't see fit to add a disclaimer on the package saying it will cause scratches/.... so yeah large pass it just isn't worth it for 1c
 
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Found my pack in the closet, heres what mine looks like (genuine aussie seller, 1-2 years old)
The packaging is so reflective its hard to get a good photo, the only code i see is above the barcode





Here is one remaining i have, bought in may from the official Thermal Grizzly store on Amazon FR. I used two others bought at the same time without issues.

20210730_185010.jpg20210730_185018.jpg20210730_184938.jpg

knowing how printing on components like this goes, I highly doubt that "TG-K-030-R" string is the batch code or lot code as some know it as. a lot code will pretty much always have a julian date in it somewhere to indicate the month and year and if not further, exact day and sometimes even time. which this code doesn't have any of that. the way that type of bag material is printed, it's going to make thousands of the same exact image, and by that I mean the entire bags image. These types of printers don't have the ability to sequentially change digits for example in a specific area of the image as each sequential component pass through the print application. applying a lot code would be one of the last things done before packing it into a shipping carton. the print for the lot code is applied typically at another production line with the bag fully assembled and sealed. TG-K-030-R is likely their SKU#. A printer like an continuous inkjet printer does have the ability to sequentially change numbers each fire, a requirement for sequentially numbering each product coming off the manufacturing line. Continuous inkjet ink looks much different from the type used to print the images on the bag material and there is no evidence of that continious inkjet type of ink/print anywhere on the bag. The numbers below the UPC barlines is the actual UPC code....which is technically an EAN barcode rather than UPC, which makes sense seeing it is sold in a region that uses that barcode type. Further proof, just google that TG-K-030-R string, a ton of sales pages pop up. It's def the SKU#/product # that the OEM Thermal Grizzly uses., NOT the lotcode.

with that said, there is zero evidence of a lot code on the bag you pictured.

to be clear, putting lot codes on products is not a requirement. but any responsible manufacture would want to in order to have traceability. any issues or complaints that come in from sellers or customers, they need to have a system to know how to trace it back to what machine produced it and when. with no lot code being applied to their sold products, they must not care about having this ability to trace issues back to the source. cannot do a recall, cannot determine if additional product in warehouses made at the same time or at the same machine could be impacted. its a bad idea all around to not have a lot code. clearly not an ISO certified company that believes in quality standards

Is there any chance they put the lot code on the actual tube of thermal grease? it would make more sense for them to put it on that tube, rather than the bag. customers are very likely going to throw the bag out immediately after opening it, which would make it hard for any customer to give info back should there be a complaint. so that is why it would make more sense to put that info on the tube that actually contains and applies the thermal grease.

The packaging indicate that there is a "Certificate of origin inside", maybe the lot code is on it.

Edit : opened my package, there is indeed a code that you can check on the officiel webside inside it, it looks like a product key with 4 groups of 4 numbers/letters.

Edit again : here is the result after testing the "product key" on thermal-grizzly website :
check-ok.png
 
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I'm going to have to go against six pages?!.

Ah well, what damage, they're light scratches you won't ever see, just repaste with some Normal stuff and crack on with life dramma free.
 

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Seems AMD IHS is a bit soft compared to Intel.. high mounting pressure can cause some imperfections.. I’ve seen it myself too.
 
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Seems AMD IHS is a bit soft compared to Intel.. high mounting pressure can cause some imperfections.. I’ve seen it myself too.
My 10850K IHS looks exactly like that from kyonaut -- it's definitely the paste.
 
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Hi,
And some question if the paste fake or not lol

Funniest part is TG doesn't even mark the tube for which TG product it is so it's easy to swap paste for their cheapest for their most expensive lol
 

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Just curious about that code.. what is to stop someone from copying that number and reusing it? Is that a one time use number? What if I bought a used tube and typed the number in to see if it was legit but it had been entered before, would it come up as fake?
 
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Hi,
And some question if the paste fake or not lol

Funniest part is TG doesn't even mark the tube for which TG product it is so it's easy to swap paste for their cheapest for their most expensive lol

Makes a lot of sense actually... the tube that pitted my CPU had temps that were easily 5-7C worse than another tube of TG I had that didn't pit.

I had both at the same time and it took me like 10 mountings to figure out what was going on.

The damage is purely cosmetic (more pissed about the block than the CPU tbh) but there was a very noticeable performance difference between the pastes
 
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Makes a lot of sense actually... the tube that pitted my CPU had temps that were easily 5-7C worse than another tube of TG I had that didn't pit.

I had both at the same time and it took me like 10 mountings to figure out what was going on.

The damage is purely cosmetic (more pissed about the block than the CPU tbh) but there was a very noticeable performance difference between the pastes
Hi,
Yeah if you have a rock between the cooler and cpu it's not going to make good contact.

But I've used hydronaut too still pricey but tubes are identical can't tell one from another
Never seen their cheapest paste but I'd bet they use the same black tube lol
 
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Just curious about that code.. what is to stop someone from copying that number and reusing it? Is that a one time use number? What if I bought a used tube and typed the number in to see if it was legit but it had been entered before, would it come up as fake?

The check require both the code and the reseller name to match (actual reseller, not Amazon). So someone can not juste copy the code and sell it elsewhere or it will not match anymore.
 

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Cooling Alphacool Apex UV - Alphacool Eisblock XPX Aurora + EK Quantum ARGB 3090 w/ active backplate
Memory 2x32GB DDR4 3600 Corsair Vengeance RGB @3866 C18-22-22-22-42 TRFC704 (1.4V Hynix MJR - SoC 1.15V)
Video Card(s) Galax RTX 3090 SG 24GB: Underclocked to 1700Mhz 0.750v (375W down to 250W))
Storage 2TB WD SN850 NVME + 1TB Sasmsung 970 Pro NVME + 1TB Intel 6000P NVME USB 3.2
Display(s) Phillips 32 32M1N5800A (4k144), LG 32" (4K60) | Gigabyte G32QC (2k165) | Phillips 328m6fjrmb (2K144)
Case Fractal Design R6
Audio Device(s) Logitech G560 | Corsair Void pro RGB |Blue Yeti mic
Power Supply Fractal Ion+ 2 860W (Platinum) (This thing is God-tier. Silent and TINY)
Mouse Logitech G Pro wireless + Steelseries Prisma XL
Keyboard Razer Huntsman TE ( Sexy white keycaps)
VR HMD Oculus Rift S + Quest 2
Software Windows 11 pro x64 (Yes, it's genuinely a good OS) OpenRGB - ditch the branded bloatware!
Benchmark Scores Nyooom.
Just curious about that code.. what is to stop someone from copying that number and reusing it? Is that a one time use number? What if I bought a used tube and typed the number in to see if it was legit but it had been entered before, would it come up as fake?
i assume if they see one coded entered thousands of times, they'd blacklist it
 
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