Damaged 5900X & AiO plating after TG Kryonaut

Hachi_Roku256563 · Apr 28, 2021

Imho if the chip is actually damaged (ie no post ) or cooler (ie unable to mount) they should give him replacment
but scrates and dents in the surface are the exact kind of thing tp is designed for i doubt this will do anything to thermals

bobbybluz · Apr 28, 2021

A side note about scratches in CPU heatspreaders: I purposely look for CPU's I want to buy off Ebay that have minor scratches in them. Since most people won't buy them I make lowball offers to the sellers and so far I've been successful every time. My last score was a 22c 44t Xeon E5 2699 V4 for $250 less than the next least expensive one listed and $75 less than one for parts only. The listing pictures were actually far worse than the scratches turned out to be. An Arctic Liquid Freezer II 280 with Gelid GC Extreme paste is great on it. It's the coolest running of all 8 PC's I have. Unless the die underneath the heatspreader is damaged scratches aren't anything to worry about.

Keullo-e · Apr 28, 2021

newtekie1 said:
I'll never understand why people use this overpriced garbage. Go get a tube of MX-4 and never have to worry about damaging components and get the same performance.

Coollaboratory Liquid Ultra is my way to go when I use liquid metal as it's easier to apply. And I don't use it as I use paste normally, only on bare dies (like on my laptop's CPU, pretty nice drop in temps there).

Hachi_Roku256563 · Apr 28, 2021

i just use stock thermal paste if i can
otherwise i use whatever i can find normally mx4

rdwing · Apr 30, 2021

House79 said:
What about temps after and before those scratches on ryzen? Have they changed significantly? I have the same scratches on my 5900x after using kryonout

I'm having the same issue, same scratches on my 5900x after kryonout

Well, temps are maybe slightly worse but its hard to tell. I have collected statistical data over the lifetime but with different changes made here and there it can be difficult to pin down to just that. Honestly its probably within the error margin.

Chrispy_ · Apr 30, 2021

Isaac` said:
i just use stock thermal paste if i can
otherwise i use whatever i can find normally mx4

This chart from page 1 of this thread kind of proves a point - all of these results are within margin of error. Not sure what's up with MX4, bad application perhaps? Other reviews have put MX4 in the middle of the pack.

House79 · Apr 30, 2021

Kryonout scratched my 5900x as well. Luckily it didn't worsen temps at all. I use MX5 now and I'm more than happy with it. Temps are great, and application with spatula is a child's play.

Keullo-e · Apr 30, 2021

House79 said:
application with spatula is a child's play.

I'm surprised that anyone even uses those. I throw those to the bin immediately as spreading it can cause air bubbles between the surfaces.

Redwoodz · Apr 30, 2021

OMG a scratch!!!!

Keullo-e · Apr 30, 2021

Redwoodz said:
OMG a scratch!!!!

The product is defective. Imagine putting that on a bare die.

House79 · Apr 30, 2021

Exactly, that's the whole point. Scratches on ihs turned out to be meaningless but on a die itself would be probably lethal

BossferatuEs · May 2, 2021

newtekie1 said:
I'll never understand why people use this overpriced garbage. Go get a tube of MX-4 and never have to worry about damaging components and get the same performance.

IM fan of Artic Silver, never dissapoints

Rolan4 · Jul 29, 2021

Just got in same problem with my new build 11700k, Thermal grizzly kryonaut scratched my CPU and Heatsink, contacted Grizzly support got an childish answer it OK to get scratches from they product its not effect the temperature. I was in shock no apologies no offers to change for new product. I can feel the scratches with my finger. Just never NOT TO BUY THIS CRAP FROM THIS COMPANY!!!

Mussels · Jul 29, 2021

Rolan4 said:
Just got in same problem with my new build 11700k, Thermal grizzly kryonaut scratched my CPU and Heatsink, contacted Grizzly support got an childish answer it OK to get scratches from they product its not effect the temperature. I was in shock no apologies no offers to change for new product. I can feel the scratches with my finger. Just never NOT TO BUY THIS CRAP FROM THIS COMPANY!!!

Can you check what batch you had?

Space Lynx · Jul 29, 2021

Noctua NT-H2 is all I own or use anymore. Though it has nothing to do about paste for me, I just really love Noctua as a company. Their customer service is the most impressive I have ever experienced in my life... a single email, and they shipped me an extra part I needed all the way from Austria... literally the next day with almost no hassle and no forms... not even a receipt... just me taking a picture with index card of timestamp next to my Noctua product...

Absolutely brilliant.

Noctua is love, Noctua is life ~

Chomiq · Jul 29, 2021

Rolan4 said:
Just got in same problem with my new build 11700k, Thermal grizzly kryonaut scratched my CPU and Heatsink, contacted Grizzly support got an childish answer it OK to get scratches from they product its not effect the temperature. I was in shock no apologies no offers to change for new product. I can feel the scratches with my finger. Just never NOT TO BUY THIS CRAP FROM THIS COMPANY!!!

To be fair those micro scratches will be filled out by any thermal compound.

Rolan4 · Jul 29, 2021

From this picture can see batch numbers?

Chomiq · Jul 29, 2021

Rolan4 said:
From this picture can see batch numbers?

Take this for reference:

But someone that actually had one purchased recently should confirm where the batch number is located. TG support should also tell you this.

Looks like new batches have it above the barcode:

https://www.ixbt.com/cpu/coolers/thermal-grizzly/2016/bag-kryonaut-l.jpg

Rolan4 · Jul 29, 2021

Chomiq said:
To be fair those micro scratches will be filled out by any thermal compound.

Yes I know but why I am using any other brand and they not leave any nasty scratches as I have with Thermal Grizzly kryonaut, I can see that can be related to bad batch but why the customer reply was so unacceptable, they product damaged my new CPU and Aio

Chomiq said:
Take this for reference:
View attachment 210311
But someone that actually had one purchased recently should confirm where the batch number is located. TG support should also tell you this.

This is the problem all the pictures was sent to suppor and reply back from them was just joke.
Created new thread Thread 'Grizzly kryonaut scratched my new build CPU' https://www.techpowerup.com/forums/threads/grizzly-kryonaut-scratched-my-new-build-cpu.285041/

Chomiq · Jul 29, 2021

Rolan4 said:
Yes I know but why I am using any other brand and they not leave any nasty scratches as I have with Thermal Grizzly kryonaut, I can see that can be related to bad batch but why the customer reply was so unacceptable, they product damaged my new CPU and Aio

This is the problem all the pictures was sent to suppor and reply back from them was just joke.
Created new thread Thread 'Grizzly kryonaut scratched my new build CPU' https://www.techpowerup.com/forums/threads/grizzly-kryonaut-scratched-my-new-build-cpu.285041/

In that case what do you expect from us?

If you have problems with their support hit them up on Twitter or any social media. Alternatively there's TG rep on TPU that was last online this monday:

Thermal-Grizzly

www.techpowerup.com

From my point of view TG should put a clear warning on the product page and on the packaging itself that Kryonaut can cause abrasion damage to the CPU IHS and the cooler itself. Not to mention damage to die itself when used after delidding. This would be better for both the end users and the company itself as they would avoid any hassle with issues like that.

Rolan4 · Jul 29, 2021

Chomiq said:
In that case what do you expect from us?

If you have problems with their support hit them up on Twitter or any social media. Alternatively there's TG rep on TPU that was last online this monday:

Thermal-Grizzly

www.techpowerup.com

Nothing just share my experience with this company and they product and protect future cpu scratches from same buyers like me who believed in a good quality product from Thermal Grizzly Kryonaut but ended with deep scratches on Cpu and Aio.

Caring1 · Jul 29, 2021

Ok Karen.
We don't even know if the product was genuine, but go ahead and complain anyway.

Chomiq · Jul 29, 2021

Label on your bag:

No batch number visible above barcode.

Photo from a Russian bag:

Batch number visible above barcode

@Thermal-Grizzly can you confirm the location of the Batch Number for the EU packaging of Kryonaut?

Mussels · Jul 29, 2021

Found my pack in the closet, heres what mine looks like (genuine aussie seller, 1-2 years old)
The packaging is so reflective its hard to get a good photo, the only code i see is above the barcode

Rolan4 · Jul 29, 2021

This product was bought 1 to 2 years ago for my 8700k, I applied its one time and forgot. Now I bought new 11700k and when I was checking my box with all the staff for the PC I found I have left Therma Grizzly kryonaut and applied it to my newly cpu the result you know. My biggest concern is will it woid my intel warranty? And thanks for all the replies just this issue with Thermal Grizzly is not what I expected.

System Name	Chip
Processor	Amd 5600X
Motherboard	MSI B450M Mortar Max
Cooling	Hyper 212
Memory	2x 16g ddr4 3200mz
Video Card(s)	RX 6700
Storage	5.5 tb hd 220 g ssd
Display(s)	Normal moniter
Case	something cheap
VR HMD	Vive

System Name	"The black one in the dining room" / "The Latest One"
Processor	Intel Xeon E5 2683 V4 16c/32t / i7 14700K @5.8GHz
Motherboard	Asus X99 Deluxe / ASRock Z790 Steel Legend WiFi
Cooling	Arctic Liquid Freezer II 240 w/4 Silverstone FM121 fans / Arctic LF II 280 w Silverstone FHP141's
Memory	64GB G.Skill Ripjaws V DDR4 2400 (8x8) / 96GB G.Skill Trident Z5 DDR5 6400
Video Card(s)	EVGA RTX 1080 Ti FTW3 / Asus Tuff OC 4090 24GB
Storage	Samsung 970 Evo Plus, 1TB Samsung 860, 4 Western Digital 2TB / 1tb, SK hynix P41 Platinum 2tb
Display(s)	43" Samsung 8000 series 4K / 50" Vizio M-series 4K
Case	Modded Corsair Carbide 500R / Modded Corsair Graphite 780 T
Audio Device(s)	Asus Xonar Essence STX II/ Asus Xonar Essence STX
Power Supply	Corsair AX1200i / Seasonic Prime GX-1300
Mouse	Logitech Performance MX, Microsoft Intellimouse Optical 3.0
Keyboard	Logitech K750 Solar, DiNovo Edge
Software	Win 10 Enterprise LTSC 2021 IoT / Win 11 Pro for Workstations 22H2
Benchmark Scores	https://www.passmark.com/baselines/V11/display.php?id=202122048229

System Name	4K-gaming
Processor	AMD Ryzen 7 5800X up to 5.05GHz
Motherboard	Gigabyte B550M Aorus Elite
Cooling	Custom loop (CPU+GPU, 240 & 120 rads)
Memory	32GB Kingston HyperX Fury @ DDR4-3466
Video Card(s)	PowerColor RX 6700 XT Fighter OC/UV
Storage	~4TB SSD + 6TB HDD
Display(s)	Acer 27" 4K120 IPS + Lenovo 32" 4K60 IPS
Case	Corsair 4000D Airflow White
Audio Device(s)	Asus TUF H3 Wireless
Power Supply	EVGA Supernova G2 750W
Mouse	Logitech MX518
Keyboard	Roccat Vulcan 121 AIMO
VR HMD	Oculus Rift CV1
Software	Windows 11 Pro
Benchmark Scores	It runs Crysis remastered at 4K

System Name	Chip
Processor	Amd 5600X
Motherboard	MSI B450M Mortar Max
Cooling	Hyper 212
Memory	2x 16g ddr4 3200mz
Video Card(s)	RX 6700
Storage	5.5 tb hd 220 g ssd
Display(s)	Normal moniter
Case	something cheap
VR HMD	Vive

System Name	Bragging Rights
Processor	Atom Z3735F 1.33GHz
Motherboard	It has no markings but it's green
Cooling	No, it's a 2.2W processor
Memory	2GB DDR3L-1333
Video Card(s)	Gen7 Intel HD (4EU @ 311MHz)
Storage	32GB eMMC and 128GB Sandisk Extreme U3
Display(s)	10" IPS 1280x800 60Hz
Case	Veddha T2
Audio Device(s)	Apparently, yes
Power Supply	Samsung 18W 5V fast-charger
Mouse	MX Anywhere 2
Keyboard	Logitech MX Keys (not Cherry MX at all)
VR HMD	Samsung Oddyssey, not that I'd plug it into this though....
Software	W10 21H1, barely
Benchmark Scores	I once clocked a Celeron-300A to 564MHz on an Abit BE6 and it scored over 9000.

System Name	Rainbow Sparkles (Power efficient, <350W gaming load)
Processor	Ryzen R7 5800x3D (Undervolted, 4.45GHz all core)
Motherboard	Asus x570-F (BIOS Modded)
Cooling	Alphacool Apex UV - Alphacool Eisblock XPX Aurora + EK Quantum ARGB 3090 w/ active backplate
Memory	2x32GB DDR4 3600 Corsair Vengeance RGB @3866 C18-22-22-22-42 TRFC704 (1.4V Hynix MJR - SoC 1.15V)
Video Card(s)	Galax RTX 3090 SG 24GB: Underclocked to 1700Mhz 0.750v (375W down to 250W))
Storage	2TB WD SN850 NVME + 1TB Sasmsung 970 Pro NVME + 1TB Intel 6000P NVME USB 3.2
Display(s)	Phillips 32 32M1N5800A (4k144), LG 32" (4K60) \| Gigabyte G32QC (2k165) \| Phillips 328m6fjrmb (2K144)
Case	Fractal Design R6
Audio Device(s)	Logitech G560 \| Corsair Void pro RGB \|Blue Yeti mic
Power Supply	Fractal Ion+ 2 860W (Platinum) (This thing is God-tier. Silent and TINY)
Mouse	Logitech G Pro wireless + Steelseries Prisma XL
Keyboard	Razer Huntsman TE ( Sexy white keycaps)
VR HMD	Oculus Rift S + Quest 2
Software	Windows 11 pro x64 (Yes, it's genuinely a good OS) OpenRGB - ditch the branded bloatware!
Benchmark Scores	Nyooom.

Processor	Ryzen 7 5800X3D
Motherboard	Gigabyte X570 Aorus Elite
Cooling	Thermalright Phantom Spirit 120 SE
Memory	2x16 GB Crucial Ballistix 3600 CL16 Rev E @ 3800 CL16
Video Card(s)	RTX3080 Ti FE
Storage	SX8200 Pro 1 TB, Plextor M6Pro 256 GB, WD Blue 2TB
Display(s)	LG 34GN850P-B
Case	SilverStone Primera PM01 RGB
Audio Device(s)	SoundBlaster G6 \| Fidelio X2 \| Sennheiser 6XX
Power Supply	SeaSonic Focus Plus Gold 750W
Mouse	Endgame Gear XM1R
Keyboard	Wooting Two HE

System Name	Black Box
Processor	Intel Xeon E3-1260L v5
Motherboard	MSI E3 KRAIT Gaming v5
Cooling	Tt tower + 120mm Tt fan
Memory	G.Skill 16GB 3600 C18
Video Card(s)	Asus GTX 970 Mini
Storage	Kingston A2000 512Gb NVME
Display(s)	AOC 24" Freesync 1m.s. 75Hz
Case	Corsair 450D High Air Flow.
Audio Device(s)	No need.
Power Supply	FSP Aurum 650W
Mouse	Yes
Keyboard	Of course
Software	W10 Pro 64 bit

Damaged 5900X & AiO plating after TG Kryonaut

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