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Diamond Responds to Faulty Supply Issue, Claims Only 188 units Faulty

btarunr

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#1
It was earlier reported (as early as yesterday), that Diamond Multimedia may have sold thousands of defective graphics cards through OEM / OEI channels. Diamond, on its part has responded to the original report, saying that only 188 units were defective in reality, not thousands, as alleged.

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#2
if this issue has hurt Diamond tremendously - Alienware could be in for a lawsuit.
 

WarEagleAU

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#3
Possibly so. Thats the problem when idiots open their mouths.
 

_jM

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#4
I'll stick to HIS and Sapphire from now on.
 

FreedomEclipse

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#6
Both HIS and Sapphire have piss poor RMA systems. I would fine a new supplier.
I think 'piss poor' is an overall standard when it comes to after market service.

I had a mate buy a laptop from DELL recently - Not only did they deliver it 2 weeks later then originally stated but they also shipped his laptop with a faulty hard drive which took another 2 weeks for DELL to send an engineer in to replace it.

lucky for me the last thing i ever had to RMA was a hdd a few years back so I wouldnt know how bad their services are but Ive hrard good things about HiS & Sapphire. but i suppose thats anyones guess.
 
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#7
Zaman said that not the hardware problem in itself, but the time it took the engineer to fix the issue was the reason why it lost Alienware as a customer. Zaman added, that the engineer was fired
pff.. typical. Dont they do some kind of a root cause analysis? Poor bloke became the fall guy. Well its good that he left that crappy company one way or the other.
 

eidairaman1

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#8
Both HIS and Sapphire have piss poor RMA systems. I would fine a new supplier.
Sapphire RMA process was far better than HIS, when i had to send in a board that died within 3 days, it took almost 2 weeks for HIS to finally Reply to my Request of the RMA form, where with sapphire it took 1 day.
 

Fitseries3

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#9
someone shit the bed over 188 card being dead? wtf? i know it is a FACT that they get more cards a week from RMA that are dead then a weak 188 cards. alienware can go die for all i care. i hope diamond sues the shit outta them.
 
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#10
Sounds like dell dumb dumbs might be starting to run the show at alienware.
 
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#11
I agree with fits! this is reduculouse video cards die plain and simple. Alienware is a piece of shit company just trying to recover lost profits from overpricing and underselling, seriously they want 1600 for a pc with a Q6600-2X8800gt-and an nvidia 780i. that my friend is bullshit.