Display driver issue and freezing screen

[Squickly]

Hello. I was using ATI Radeon HD 4850 until few days ago, and I would constantly keep getting "Display driver AMD has stopped responding and has recovered" after giving me black screen for a few seconds. Mostly when playing a game, but it also could happen while just navigating through Windows. Few days ago I recieved ASUS AMD Radeon HD 7790 DirectCU 1GB OC graphic card, and I started getting the same issue, plus also this time sometimes my screen just gets frozen and all I can do is restart my PC.

I tried so many possible solutions to this issue, but to no avail. I also noticed a lot people aswell has this issue (mostly Asus' graphic cards, like mine). Apprently it doesn't behave well with drivers, when there's no drivers installed on sistem, just windows basic ones, no freezes.

I was just wondering if anyone here would recommend bios flashing gpu, do you think it might fix this problem, or it's too risky to even do it, seeing that many people bricked their GPU.

 

[Kursah]

First, welcome to TPU!

You should be more detailed in the specific issues, errors and exactly what you've attempted to resolve the issue.

I do not feel a GPU BIOS flash will resolve the issue, but being AMD I have seen some issues resolved via BIOS flash...but not usually that.

Have you been checking event logs to see if it's just explicitly the driver failing? What driver versions have you used? Have you used a driver cleaning tool like DDU to remove the AMD drivers for a clean install? What OS are you on?

Can you please go to your UserCP and fill out your System Specs or list your PC specs here?

I would have guessed your 4850 was on its way out, and depending on the condition of the 7790 that could be the case here as well... could also be a possible (but unlikely) power supply issue that's not causing a harder fault or bugcheck to occur.

Have you tested those GPU's in a different system if possible?

I am curious if there's something else going on here and that we're not getting all the details necessary to properly diagnose the issue.

 

[RejZoR]

I'd say power delivery is the culprit here. Much more likely than anything else. What power supply are you using and how old it is?

 

[Squickly]

I'd say power delivery is the culprit here. Much more likely than anything else. What power supply are you using and how old it is?

My power supply is Corsair CX400. It's old few years now.

First, welcome to TPU!

You should be more detailed in the specific issues, errors and exactly what you've attempted to resolve the issue.

I do not feel a GPU BIOS flash will resolve the issue, but being AMD I have seen some issues resolved via BIOS flash...but not usually that.

Have you been checking event logs to see if it's just explicitly the driver failing? What driver versions have you used? Have you used a driver cleaning tool like DDU to remove the AMD drivers for a clean install? What OS are you on?

Can you please go to your UserCP and fill out your System Specs or list your PC specs here?

I would have guessed your 4850 was on its way out, and depending on the condition of the 7790 that could be the case here as well... could also be a possible (but unlikely) power supply issue that's not causing a harder fault or bugcheck to occur.

Have you tested those GPU's in a different system if possible?

I am curious if there's something else going on here and that we're not getting all the details necessary to properly diagnose the issue.

Thanks!

I attempted using TdrDelay (but was getting block error on the applications ater I made tdr in regedit), I tried few of the driver versions, newer ones aswell as some older, can't remember exactly versions.
Yes, I used DDU to remove drivers. I'm on Windows 10 Pro x64, but same issue on Windows 7. I haven't tested in a different system, I would need to take it to some pc repair shop for that I guess. How can I check event log? Even if I open them I won't have any idea what I'm looking at.

 

[Kursah]

Here's a good how-to for Windows Event Viewer: http://www.howtogeek.com/school/using-windows-admin-tools-like-a-pro/lesson3/

Well if you have a friend nearby that would be willing to let you test your card that would be useful as well. A PC repair shop isn't a bad idea depending on what they'll charge to test the card.

You should be knowing more specifically, even with driver installs as some drivers can have issues that may linger...and not knowing that can be a problem in its own right.

Is this the only issue your PC is experiencing? Or are there other issue?

What are your system specs?

Both of those cards could be failing, or it could be something else with your system, RAM, power supply, etc. Have you attempted to run a stress test to duplicate the issue?

You said it happens at the desktop as-well-as gaming? Or are you web browsing, viewing accelerated content/web games?

I use OCCT as my primary stress test/stability test software. Might not hurt to run the GPU tests, there's one for accuracy and one for stress. the PSU test is also really good for stressing all components in your system beyond what most games can. All the tests in that software suite are useful for sure. But in your case I'd focus on the GPU tests for now...

What games are you playing that crash? Do all your games experience this crash?



Edit: Just saw you have a Corsar 400CX, it should be sufficient. I have the 430 Watt version and have been using it for 5+ years now w/o an issue...even ran a power hog GTX 570 with it. This could be an issue if your PSU is getting weaker, or it could be a non-issue...that's what I'm hoping to verify with stress testing...

If it runs for a bit until the GPU gets hot and crashes, then the PSU is fine... if it fails and your system shuts off right away...odds are the PSU is going south. I'm not set that the PSU is the issue here...

 

[Squickly]

Thanks, I'll study that how-to event log. Yes, that's the only issue. I tested RAM with memtest85, no issues were found. PSU is fine aswell (well at least I think it is, even though it's old few years but it's good quality). I run some 3D stress software Furmark 2 days ago, had no errors.

Hey, what happens if I make DWORD in regedit TdrLevel with value 0, will those "display amd driver has stopped.." error stop popping out or...?

 

[Squickly]

In event log I have Critical Kernel-Power (The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.)

-

System
- Provider
[ Name] Microsoft-Windows-Kernel-Power
[ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}
EventID 41
Version 3
Level 1
Task 63
Opcode 0
Keywords 0x8000400000000002
- TimeCreated
[ SystemTime] 2016-09-07T11:51:19.813225900Z
EventRecordID 2475
Correlation
- Execution
[ ProcessID] 4
[ ThreadID] 8
Channel System
Computer DESKTOP-SCMJLR9
- Security
[ UserID] S-1-5-18
- EventData
BugcheckCode 234
BugcheckParameter1 0xffffe00174c4f300
BugcheckParameter2 0x0
BugcheckParameter3 0x0
BugcheckParameter4 0x0
SleepInProgress 0
PowerButtonTimestamp 0
BootAppStatus 0

The system has been constrained to a periodic tick

Reason: No HW support.

Is that caused by PSU? My picture on screen mostly just freezes itself and have to do hard reset.

 

[P4-630]

Also fill out your complete system specs:
https://www.techpowerup.com/forums/account/specs

 

[Squickly]

Ok, I filled it.

 

[Caring1]

Most likely a PSU issue.
Test output with a multi meter or connect another PSU to your system.
Edit: Attempting to run older systems such as yours on Windows 10 will throw up errors as it is not fully supported, personally I would use W7 on an old socket 775 system.

 

[eidairaman1]

Most likely a PSU issue.
Test output with a multi meter or connect another PSU to your system.
Edit: Attempting to run older systems such as yours on Windows 10 will throw up errors as it is not fully supported, personally I would use W7 on an old socket 775 system.

Sometimes even great psus have failures.

For it to have issues on 2 cards, either the psu is bad or the motherboard is along side the OS, make sure the motherboard bios is at latest version.

 

[Squickly]

I changed another PSU I had laying around, some Tronie ATX 550W, and managed to play like hour or more without any problems, and just suddenly freeze on screen with sound from the game on loop, had to reset PC. I haven't recieved any display driver has stopped responding issues. Again this kernel power and kernel power processor issue in event log. I was really convinced it won't happen again with this PSU, thought it was problem on chieftec's. It's kinda weird to be motherboard issue, I mean with the previous card I haven't had those freezes, just after I put this other graphic card few days ago, no idea.

I tried Windows 7 aswell, same thing, so no difference there. I guess I might just need brand new PSU not overused one. Could it be hard disk issue?

 

[Squickly]

Also, another thing.... first thing in the morning when I turn on power button it goes past BIOS screeen and never gets into windows, just black screen after bios. Then I must restart it and it gets into windows. Same morning the same story.

 

[lorraine walsh]

I'd suggest you uninstall Firefox or Chrome if you are using them and revert to Internet Explorer for a while to see if the problem persists.
The accelerators for these two browsers have been known to cause video issues of many kinds. If the problem persists, then it would be easy to reinstall your browser of choice.
These browsers can install their own versions of codecs that can conflict with other codecs installed on the system, just in case you are wondering that the problem persists even when I am playing games or using media player and not just while browsing windows.

 

[Squickly]

I'm using Opera. I doubt it's that. I guess it has to be some of the hardware components. After I edited regedit and made "TdrLevel" and set it as "0" no more display error notifications (maybe cuz of that?), just freeze screen, which is random, last night I played for more than 2-3 hours with no freezes. Even log after freezes keeps giving me Critical about Kernel Power and kernel power processor. Logical conclusion might be it's psu, but idk.

 

[P4-630]

Try a well know brand PSU.

 

[Squickly]

Played WoW today at least 6 hours, not a single freeze. But I know it'll happen sooner or later. ;P I'll try and borow some good psu and test it.

 

[cys]

Hello all, I have a similar problem with my set. on beginning I thought it was the processor. Intel said that the sky lake series has problems, but the BIOS update will fixes freeze problem. Unfortunately, for me it could not be the result, upon further analysis, and the exclusion fell on the graphics card (Asus HD7790 DC2OC 2GD5), as I see, not only I have a similar problem with her. Screen freeze and looping sound, the problem is not only the load but also at work in idle when playing only radio via Firefox and flash. The logs say only that the system has been rebooted for any reason. I tried the same graphics without additional drives but unfortunately it did not help. Any ideas?

 

[cys]

I downloaded Asus GPU Tweak, after switching to default immediately I get freeze. So for me the card is a problem.

 

[eidairaman1]

I downloaded Asus GPU Tweak, after switching to default immediately I get freeze. So for me the card is a problem.

Asus gpu tweak is an unstable program, run afterburner from msi

 

[cys]

Asus gpu tweak is an unstable program, run afterburner from msi

Thenx, after lover memory MHz, enable permanent voltage graphic cards seems to be stable. No freezes.
I reed the hd 7790 have problems with hynix memory on low voltage.