Depends on what you find, if you could find anything. It could give you more data to work with; knowing that x triggers y is a fundamental part in troubleshooting.
Haven't honestly faced this specific problem before, buy personally, I'd look into the web and see if there's a known bug concerning that specific software; try to tinker with the settings of the software; check the software's log -if it has any- to see if there's more hints to what causes the issue; reinstall it, or, if all else fails and I can live without it, Programs and Features->Uninstall!