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don`t know if i have a GPU or PSU problem

Joined
Apr 19, 2021
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System Name Dell optiplex 9020 Sff
Processor intel core i5 4570
Motherboard Dell Optiplex 9020 Sff
Cooling be Quiet! BK008 Pure Rock Slim
Memory 16gb Generic memory
Video Card(s) Nvidia Gtx 960 2Gb
Storage Adata 480gb Ssd + Samsung 7200 rpm hdd
Display(s) Sanyo 32'
Case iMicro CA-HX300
Audio Device(s) Monitor Speakers
Power Supply ARESGAME Power Supply 500W 80+ Bronze
Mouse Razor Viper Mini
Keyboard Razor Black Widow ultimate 2014
I can reach 100% usage on some games but with others my pc just crashes and same with GPU stress tests like furmark, i have a Nvidia GTX 960 2gb and my PSU is a Agresgame 500 watt 80+ Bronce (brand new) paired with a i5 4570, anything helps
 
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it could be the cpu.. without swapping parts out its hard to pinpoint such problems..

trog
 
Joined
Apr 19, 2021
Messages
5 (0.24/day)
System Name Dell optiplex 9020 Sff
Processor intel core i5 4570
Motherboard Dell Optiplex 9020 Sff
Cooling be Quiet! BK008 Pure Rock Slim
Memory 16gb Generic memory
Video Card(s) Nvidia Gtx 960 2Gb
Storage Adata 480gb Ssd + Samsung 7200 rpm hdd
Display(s) Sanyo 32'
Case iMicro CA-HX300
Audio Device(s) Monitor Speakers
Power Supply ARESGAME Power Supply 500W 80+ Bronze
Mouse Razor Viper Mini
Keyboard Razor Black Widow ultimate 2014
it could be the cpu.. without swapping parts out its hard to pinpoint such problems..

trog
i have already taken the gpu out and ran the same benchmarks without crashing
 
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Processor Ryzen 5 2600
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Memory 2 x 8 GB Corsair Vengeance LPX DDR4-3000 C15
Video Card(s) Sapphire NITRO+ RX 5700 XT
Storage 500 GB Samsung 860 Evo, 1 TB WD Blue 3D M.2, 1 TB Inland Professional
Display(s) MSI Optix MAG271CQR 1440p 144Hz, MSI Optix MAG241C 1080p 144Hz
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Audio Device(s) Philips SHP9500 + V-Moda BoomPro
Power Supply EVGA SuperNOVA G3 80+ Gold 750W
Mouse Razer Mamba Wireless
Keyboard CoolerMaster Masterkeys Pro S - Cherry MX Browns
I can reach 100% usage on some games but with others my pc just crashes
What games work fine and which ones crash? What kind of crashes are we talking? A hard freeze? Unresponsive black screen? BSOD?

GPU stress tests like furmark or prime95
Prime95 is a CPU stress test. If you're crashing while running only Prime95 then it's likely not a GPU issue.

Is anything in your system overclocked: CPU, RAM frequency, GPU? I would try clearing CMOS and running the problem games/tests and seeing if you still get the crashes.

i have already taken the gpu out and ran the same benchmarks without crashing
Using a different GPU or using the iGPU on your 4570?
 
Last edited:
Joined
Apr 19, 2021
Messages
5 (0.24/day)
System Name Dell optiplex 9020 Sff
Processor intel core i5 4570
Motherboard Dell Optiplex 9020 Sff
Cooling be Quiet! BK008 Pure Rock Slim
Memory 16gb Generic memory
Video Card(s) Nvidia Gtx 960 2Gb
Storage Adata 480gb Ssd + Samsung 7200 rpm hdd
Display(s) Sanyo 32'
Case iMicro CA-HX300
Audio Device(s) Monitor Speakers
Power Supply ARESGAME Power Supply 500W 80+ Bronze
Mouse Razor Viper Mini
Keyboard Razor Black Widow ultimate 2014
What games work fine and which ones crash? What kind of crashes are we talking? A hard freeze? Unresponsive black screen? BSOD?


Prime95 is a CPU stress test. If you're crashing while running only Prime95 than it's likely not a GPU issue.

Is anything in your system overclocked: CPU, RAM frequency, GPU? I would try clearing CMOS and running the problem games/tests and seeing if you still get the crashes.
i`ll try this and nothing is overclokced, my monitor usually says "unsopported video format or framrate" then my pc reboots or it freezes and i have to hard reset. i apologize i confused prime 95 with another stress test, i run minecraft with shaders and path traced shaders with gpu usage at 100% but if i move to something else like fortnite at high 1080p pc reboots instantly 720p doesn`t reboot 75% of the time. also on video editing i can edit just fine but when i do anything to do with masking my pc also reboots. thanks for taking your time to help me
 
Joined
Jan 8, 2020
Messages
781 (1.60/day)
Location
Maryland, USA
Processor Ryzen 5 2600
Motherboard MSI B450 Gaming Pro Carbon AC
Cooling CPU: bequiet! Dark Rock 4. Case fans: 2x bequiet Silent Wings 3 140s, 2x Silent Wings 3 120s
Memory 2 x 8 GB Corsair Vengeance LPX DDR4-3000 C15
Video Card(s) Sapphire NITRO+ RX 5700 XT
Storage 500 GB Samsung 860 Evo, 1 TB WD Blue 3D M.2, 1 TB Inland Professional
Display(s) MSI Optix MAG271CQR 1440p 144Hz, MSI Optix MAG241C 1080p 144Hz
Case Fractal Design Meshify C Black
Audio Device(s) Philips SHP9500 + V-Moda BoomPro
Power Supply EVGA SuperNOVA G3 80+ Gold 750W
Mouse Razer Mamba Wireless
Keyboard CoolerMaster Masterkeys Pro S - Cherry MX Browns
i`ll try this and nothing is overclokced, my monitor usually says "unsopported video format or framrate" then my pc reboots or it freezes and i have to hard reset. i apologize i confused prime 95 with another stress test, i run minecraft with shaders and path traced shaders with gpu usage at 100% but if i move to something else like fortnite at high 1080p pc reboots instantly 720p doesn`t reboot 75% of the time. also on video editing i can edit just fine but when i do anything to do with masking my pc also reboots. thanks for taking your time to help me
Can you fill out your system specs here? https://www.techpowerup.com/forums/account/specs. I know you already mentioned CPU, GPU, and PSU, but without knowing everything that makes up your system, it's harder for us to help. I'm especially curious what monitor you have.

The "unsupported video format or framerate" error: is that an error that windows reports or something that your monitor shows (like it would show "no signal detected" if you turned it on and didn't have anything hooked up, if that makes sense)?

Are your graphics drivers up to date?

What type of display cable are you using? DVI? HDMI? Displayport? Have you tried another display cable to make sure it's not a faulty cable?
 
Joined
Apr 19, 2021
Messages
5 (0.24/day)
System Name Dell optiplex 9020 Sff
Processor intel core i5 4570
Motherboard Dell Optiplex 9020 Sff
Cooling be Quiet! BK008 Pure Rock Slim
Memory 16gb Generic memory
Video Card(s) Nvidia Gtx 960 2Gb
Storage Adata 480gb Ssd + Samsung 7200 rpm hdd
Display(s) Sanyo 32'
Case iMicro CA-HX300
Audio Device(s) Monitor Speakers
Power Supply ARESGAME Power Supply 500W 80+ Bronze
Mouse Razor Viper Mini
Keyboard Razor Black Widow ultimate 2014
What games work fine and which ones crash? What kind of crashes are we talking? A hard freeze? Unresponsive black screen? BSOD?


Prime95 is a CPU stress test. If you're crashing while running only Prime95 than it's likely not a GPU issue.

Is anything in your system overclocked: CPU, RAM frequency, GPU? I would try clearing CMOS and running the problem games/tests and seeing if you still get the crashes.


Using a different GPU or using the iGPU on your 4570?
using the igpu in the i5 4570

Can you fill out your system specs here? https://www.techpowerup.com/forums/account/specs. I know you already mentioned CPU, GPU, and PSU, but without knowing everything that makes up your system, it's harder for us to help. I'm especially curious what monitor you have.

The "unsupported video format or framerate" error: is that an error that windows reports or something that your monitor shows (like it would show "no signal detected" if you turned it on and didn't have anything hooked up, if that makes sense)?

Are your graphics drivers up to date?

What type of display cable are you using? DVI? HDMI? Displayport? Have you tried another display cable to make sure it's not a faulty cable?
using up to date drivers and currently using hdmi but moving to dvi in a couple of days
 
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Benchmark Scores www.3dmark.com/fs/23478641 www.3dmark.com/spy/13863605 www.3dmark.com/pr/306218
I strongly suspect that PSU is subpar, and may be the center issue.
 
Joined
Apr 19, 2021
Messages
5 (0.24/day)
System Name Dell optiplex 9020 Sff
Processor intel core i5 4570
Motherboard Dell Optiplex 9020 Sff
Cooling be Quiet! BK008 Pure Rock Slim
Memory 16gb Generic memory
Video Card(s) Nvidia Gtx 960 2Gb
Storage Adata 480gb Ssd + Samsung 7200 rpm hdd
Display(s) Sanyo 32'
Case iMicro CA-HX300
Audio Device(s) Monitor Speakers
Power Supply ARESGAME Power Supply 500W 80+ Bronze
Mouse Razor Viper Mini
Keyboard Razor Black Widow ultimate 2014
I strongly suspect that PSU is subpar, and may be the center issue.
i also believe but that`s why i came here before i waste any money
 
Joined
Jan 8, 2020
Messages
781 (1.60/day)
Location
Maryland, USA
Processor Ryzen 5 2600
Motherboard MSI B450 Gaming Pro Carbon AC
Cooling CPU: bequiet! Dark Rock 4. Case fans: 2x bequiet Silent Wings 3 140s, 2x Silent Wings 3 120s
Memory 2 x 8 GB Corsair Vengeance LPX DDR4-3000 C15
Video Card(s) Sapphire NITRO+ RX 5700 XT
Storage 500 GB Samsung 860 Evo, 1 TB WD Blue 3D M.2, 1 TB Inland Professional
Display(s) MSI Optix MAG271CQR 1440p 144Hz, MSI Optix MAG241C 1080p 144Hz
Case Fractal Design Meshify C Black
Audio Device(s) Philips SHP9500 + V-Moda BoomPro
Power Supply EVGA SuperNOVA G3 80+ Gold 750W
Mouse Razer Mamba Wireless
Keyboard CoolerMaster Masterkeys Pro S - Cherry MX Browns
currently using hdmi but moving to dvi in a couple of days
Have you tried a different HDMI cable? DVI is an older interface and I doubt you'll see any improvement. It doesn't support audio channels and requires a dual link DVI cable to push a 1080p 144Hz display, a single link DVI cable will not.
 
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