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Downloads timeout on nearly everything?

Discussion in 'Networking & Security' started by Valenciente, May 25, 2009.

  1. Valenciente

    Valenciente

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    Hi guys,

    After I moved to my new apartment, and got myself some nice internet, running at a minimum of 25mbps (Measured it on www.speedtest.net for ~100mbps one day).

    Anyway, my internet has served me well in everything, videos load instantly on YouTube, my MS in WoW is lower than 50, and everything is just running smooth and nice. Except downloading.

    Whenever I try to download ANYTHING from ANY server, it nearly ALWAYS timeouts, be it .rar files, the new patch for some game, or whatever. It doesn't matter if I use any different download manager or anything.

    At first, I was thinking it might be a router problem, but if I connect my computer directly to my modem, it's the same thing.

    The thing is, this weekend, I went to a friend's house with my whole system, rigged it up and connected to his internet, started downloading and NO timeouts whatsoever.

    So this leaves me thinking, this might be either a routing problem with my router (but seeing as connecting to my modem gives the same error, not likely), or an error with my ISP... Right?

    Hope you guys can shed a fair bit of light on this, as it's really crankin me up, I want to watch Heroes/NCIS/whatever NOW, not in a billion and a half resumes, cancels, etc.

    Thanks,
    -Valen
     
  2. Flyordie

    Flyordie New Member

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    All the tests you have done have ruled out your end. I would check with your ISP ASAP and have them put your account on the watch list. (They assign a tech to keep an eye on your traffic to check for lost packets and such.)

    Things that would help- get the IP of the download server and tracert it.
    *EDIT* W1zzard for President of the Internet! *EDIT*
     
    Last edited: May 26, 2009
  3. thraxed Guest

    have your isp send out a techie, and hope ya can reproduce the same problem while he's watching.
     
    10 Year Member at TPU
  4. W1zzard

    W1zzard Administrator Staff Member

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    tracert www.google.com

    check what the first hop is

    ping -t thathost

    if there is some packetloss/inconsistent ping it's not the internet
     
    10 Year Member at TPU
  5. Assassin48

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    i dont know much anything about isp

    but could there be something in the apartment thats holding him back ?

    maybe try it in another room if they will let you
     
  6. Valenciente

    Valenciente

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    This is my tracert to www.google.com:

    I'm not entirely sure which host you want me to ping
     
  7. Valenciente

    Valenciente

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    Not going to be a problem, seeing as it happens ALL the time, no matter what or where I try to download something from.
     
  8. W1zzard

    W1zzard Administrator Staff Member

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    ping signon.stofanet.dk
     
    10 Year Member at TPU
  9. Valenciente

    Valenciente

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    Pinging signon.stofanet.dk [212.10.10.20] with 32 bytes of data:
    Reply from 212.10.10.20: bytes=32 time=14ms TTL=62
    Reply from 212.10.10.20: bytes=32 time=6ms TTL=62
    Reply from 212.10.10.20: bytes=32 time=8ms TTL=62
    Reply from 212.10.10.20: bytes=32 time=8ms TTL=62
    Reply from 212.10.10.20: bytes=32 time=17ms TTL=62
    Reply from 212.10.10.20: bytes=32 time=6ms TTL=62
    Reply from 212.10.10.20: bytes=32 time=6ms TTL=62
    Reply from 212.10.10.20: bytes=32 time=9ms TTL=62
    Reply from 212.10.10.20: bytes=32 time=16ms TTL=62
    Reply from 212.10.10.20: bytes=32 time=10ms TTL=62
    Reply from 212.10.10.20: bytes=32 time=8ms TTL=62
    Reply from 212.10.10.20: bytes=32 time=6ms TTL=62
    Reply from 212.10.10.20: bytes=32 time=7ms TTL=62
    Reply from 212.10.10.20: bytes=32 time=11ms TTL=62
    Reply from 212.10.10.20: bytes=32 time=7ms TTL=62
    Reply from 212.10.10.20: bytes=32 time=8ms TTL=62
    Reply from 212.10.10.20: bytes=32 time=7ms TTL=62
    Reply from 212.10.10.20: bytes=32 time=11ms TTL=62
    Reply from 212.10.10.20: bytes=32 time=11ms TTL=62
    Reply from 212.10.10.20: bytes=32 time=23ms TTL=62
    Reply from 212.10.10.20: bytes=32 time=8ms TTL=62
    Reply from 212.10.10.20: bytes=32 time=9ms TTL=62
    Reply from 212.10.10.20: bytes=32 time=8ms TTL=62
    Reply from 212.10.10.20: bytes=32 time=27ms TTL=62
    Reply from 212.10.10.20: bytes=32 time=14ms TTL=62
    Reply from 212.10.10.20: bytes=32 time=11ms TTL=62
    Reply from 212.10.10.20: bytes=32 time=7ms TTL=62
    Reply from 212.10.10.20: bytes=32 time=7ms TTL=62
    Reply from 212.10.10.20: bytes=32 time=12ms TTL=62
    Reply from 212.10.10.20: bytes=32 time=10ms TTL=62
    Reply from 212.10.10.20: bytes=32 time=9ms TTL=62
    Reply from 212.10.10.20: bytes=32 time=9ms TTL=62
    Reply from 212.10.10.20: bytes=32 time=9ms TTL=62
    Reply from 212.10.10.20: bytes=32 time=21ms TTL=62
    Reply from 212.10.10.20: bytes=32 time=10ms TTL=62
    Reply from 212.10.10.20: bytes=32 time=9ms TTL=62
    Reply from 212.10.10.20: bytes=32 time=9ms TTL=62
    Reply from 212.10.10.20: bytes=32 time=11ms TTL=62
    Reply from 212.10.10.20: bytes=32 time=9ms TTL=62
    Reply from 212.10.10.20: bytes=32 time=8ms TTL=62
    Reply from 212.10.10.20: bytes=32 time=12ms TTL=62
    Reply from 212.10.10.20: bytes=32 time=11ms TTL=62
    Reply from 212.10.10.20: bytes=32 time=17ms TTL=62
    Reply from 212.10.10.20: bytes=32 time=9ms TTL=62
    Reply from 212.10.10.20: bytes=32 time=12ms TTL=62
    Reply from 212.10.10.20: bytes=32 time=8ms TTL=62
    Reply from 212.10.10.20: bytes=32 time=9ms TTL=62
    Reply from 212.10.10.20: bytes=32 time=9ms TTL=62
    Reply from 212.10.10.20: bytes=32 time=11ms TTL=62
    Reply from 212.10.10.20: bytes=32 time=7ms TTL=62
    Reply from 212.10.10.20: bytes=32 time=18ms TTL=62
    Reply from 212.10.10.20: bytes=32 time=11ms TTL=62
    Reply from 212.10.10.20: bytes=32 time=7ms TTL=62
    Reply from 212.10.10.20: bytes=32 time=13ms TTL=62
    Reply from 212.10.10.20: bytes=32 time=8ms TTL=62
    Reply from 212.10.10.20: bytes=32 time=10ms TTL=62
    Reply from 212.10.10.20: bytes=32 time=18ms TTL=62
    Reply from 212.10.10.20: bytes=32 time=13ms TTL=62
    Reply from 212.10.10.20: bytes=32 time=7ms TTL=62
    Reply from 212.10.10.20: bytes=32 time=6ms TTL=62
    Reply from 212.10.10.20: bytes=32 time=7ms TTL=62
    Reply from 212.10.10.20: bytes=32 time=8ms TTL=62
    Reply from 212.10.10.20: bytes=32 time=10ms TTL=62
     
  10. W1zzard

    W1zzard Administrator Staff Member

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    looking pretty normal
     
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  11. DRDNA

    DRDNA

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    What firewall are you using?
     
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  12. W1zzard

    W1zzard Administrator Staff Member

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    is your modem overheating maybe? do you have any friends with the same modem that you could borrow for a day?
     
    10 Year Member at TPU
  13. mrhuggles

    mrhuggles

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    looks like it could just be outside his control since the pings into .dk are excellent
     
  14. Valenciente

    Valenciente

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    I'm using Kaspersky Internet Security's built-in Firewall.

    No, I can't borrow it from somewhere as it's quite specific to my ISP, and not many is using it.
    Besides, the modem is brand new, provided by my ISP like two weeks ago, maybe 3.
     
  15. twicksisted

    twicksisted

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    have you tried temporarily switching off your firewall as it could be an issue with the firewall in the router blocking the download perhaps...
    also i suggest contacting your ISP as perhapos other users have the same issue (maybe router firmware upgrade etc if its a new router)...
    also try googling the router make and model for similar users with same issue.. you never know ;)
     
  16. Valenciente

    Valenciente

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    My ISP tells me that there are no apperant issues with my connection, and that I should try to enable my Router in "Always On" on my ISP settings page.

    I have now entered the MAC adresses of both LAN and WAN of my router, and the MAC adresses of me and my girlfriends computer.

    However the issue haven't been resolved yet.

    And turning off my firewall isn't working.

    However, the firmware of my D-Link DI-524 router is from July 31 2008, so I should probably try to get an update for it.
     
  17. DRDNA

    DRDNA

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    Test while hard wired and see if you still have issue.Not as a work around but for process of elimination .
     
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  18. Valenciente

    Valenciente

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    Hard wired as in connected via LAN? If so, this wont help as I'm always connected via LAN.
     
  19. DRDNA

    DRDNA

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    Its your ISP then as you had no issues at a friends house,when I say ISP i mean their wires from the connection to your house more than probable.Call them and open a ticket and insist on them coming out and doing a line test and what not.Tell them if they don't come out that you are canceling service.
     
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  20. Valenciente

    Valenciente

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    Yeah, I can't do that, my city if divided in ISP's, so this ISP is the only one I can get in my current area.

    But they should fix it if I talk to them, they seem pretty nice the times I have spoken to them.
     

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