My entertainment system tends to get dusty and i'm sure thats the problem, but thats an extreme amount of dust. Its caked onto the console like the user hasn't dusted it in months. If you have expensive equipment you need to take care of it if you want to keep it. I clean the components and the stand for my entertainment center once a week (even if its just a light dusting). Its the users fault and SONY is well within reason for not repairing it. Live like a slob and get treated like one.